6/10 一般
Yu Chen
2016年1月20日
讚好：整潔度和職員與服務
very bad.
Book this hostel from Hotel.com, be especially careful.
October 28, 2015, we booked accommodation from Hotel.com. Orders included dinner that night and breakfast the next day. We arrived at the hotel. Hotel staff told us the order only accommodation, meals not included. Asked him to check with Hotel.com. They have confirmed reservation system is wrong, but we still insist on not offer breakfast and dinner.
Originally been planned good trip all been disrupted. Travel to the area, the whole body fatigue. After dinner had wanted to rest, but had to go out to buy their own dinner.
The worst is that three months have passed. Contacts with Hotel.com very many times. Each of the respondents are again confirm the problem, and promised a refund. But now we have absolutely no refund.
Please note guests. If your journey, the original hotel reservation, to the site is not so one thing, surely it will feel quite troubled.
非常不好。
從Hotel.com預定這家旅館，要特別小心。
2015年10月28日，我們從Hotel.com預定住宿。訂單包含了當晚晚餐及隔天早餐。我們到達飯店。飯店人員告知我們訂單只有住宿，沒有包含餐食。請他與Hotel.com確認。他們已經確認是訂房系統的錯誤，卻還是堅持不提供我們早晚餐。
原先已經計畫好的行程全被打亂。旅遊到了當地，整身疲憊。原本想享用晚餐後休息，卻只好自行外出買晚餐。
最糟糕的是，已經過去了三個月。我們與Hotel.com聯繫非常多次。每次的回覆都是要再確認問題，以及承諾退費。到現在卻完全沒有退費。
請各位旅客注意。如果你們的旅程中，原先飯店的預訂，到現場卻不是那麼一回事，想必大家也會覺得相當困擾。