「I booked my stay approximately one month in advance and specifically reserved a suite because we needed accommodations that would comfortably sleep six people.
When we arrived, we were told the suites were all booked and that the only available suite had maintenance issues. We were instead given a small double-queen room, which did not meet our needs and was not what we had reserved. It took approximately 40 minutes to get us into the alternate room, and the front desk staff assisting us were...
「Smoke alarm was hanging by the wires from the ceiling, not even sure that it worked. Checking the desk staff seemed rude in my opinion. Instead of explain the need for a refundable deposit, seemed more like a demand, then when checking I asked for my deposit and he act like what deposit, after some serious conversation my deposit was returned. Highly unprofessional on his part. Holiday Inn is looking more inviting.」
「Everything was great except the breakfast. No cups for the water/juice. The “juices” were pure water with a hint of concentrate. Very few choices for food.」
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