The room was very dingy looking and smelled of cigarette smoke when we checked in, the flusher on the toilet was broken, the latch lock was broken on the door. We were supposed to have a pull out couch in the room and did not. I had to go purchase an air mattress for my children to sleep on, we could not get another room because there was nothing else available, we were in from Kelowna from a soccer tournament. The room was not even comparable to the pictures they show on the website. The staff accused the kids on the team of being loud and disturbing after quiet time and threatened to fine each room $500 when they were doing nothing. Every other hotel in the area offer a complimentary breakfast and they offer nothing. The $700 I paid for the 2 night stay I am very disappointed and will not recommend them.
Penny
於 2024 年 5 月住了 2 晚
4/10 欠佳
Maxwell
家人同遊, 親子同遊
2024年5月20日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I booked a premium king with parlor. It was supposed to have a private bed. They acted surprised when we brought our 3 year old with us. Then acted like they gave us an upgrade but in fact we were moved to beside the stairwell, in a room without a private bedroom! Couldn't get our kid to sleep because that same weekend the hotel was booked solid with kids for a tournament and they ran up and down the stairs and elevator screaming, right behind the bed where we are trying to kid our toddler to sleep. The pool area was like the lord of the flies... no bathtub. I would not book here again.
Maxwell
於 2024 年 5 月住了 1 晚
10/10 優異
Wen
2024年5月19日
讚好:整潔度、職員與服務和住宿狀況
Wen
於 2024 年 5 月住了 2 晚
8/10 不錯
Valerie
2024年5月14日
讚好:整潔度、職員與服務和住宿狀況
Thank you
Valerie
於 2024 年 5 月住了 1 晚
10/10 優異
Lenee
親子同遊
2024年5月13日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great overall service. Plus delicious food in the restaurant.
Lenee
於 2024 年 5 月住了 2 晚
6/10 一般
Marcia
2024年5月12日
讚好:整潔度、職員與服務和住宿狀況
The hotel inside is clean and in good condition. My room looked down into an unkept yard area. Very noisy halls. Wedding reception going on so people knocking at my door looking for friends. Children running in hall until late.
Marcia
於 2024 年 5 月住了 1 晚
4/10 欠佳
Francis
伴侶同遊
2024年5月8日
讚好:職員與服務
不滿:住宿狀況
Don't normally ever complain, but the place felt in need of an upgrade. Room was dim and cold and heating was uneven. Water did not heat up properly. Bathroom had mold on ceiling. Construction site outside both windows - it would have been nice if we had been warned in advance. Definitely not worth the price they were asking. Would not stay there again.