After 12 hours of travelling, confusion with the reservation was the last thing we needed. The staff on the front desk had no idea what to do and, without taking any ID or documentation, led us to a room that was not what we had booked (it was a double but we had booked a twin). It became clear that we would have no choice but to accept the wrong room for the first night and change to the correct room the next day. The hotel owner apologised and provided complimentary food and wine by way of compensation. The 'wrong' room had no towels, no toilet paper, no handle on the bathroom door and the balcony doors failed to close properly. We were moved to the correct room the following day and enjoyed the rest of the week at the hotel. The beds were really comfy, friendly staff, relaxing pool area, great food at the terrace restaurant with beautiful views of the ocean and sunsets. Well positioned for a short walk into town and the private beach is really unique - there is no sand, so the sea comes right up to the edge where there are steps down into the turquoise water, fabulous.
