"Services - 1 star hotel
Room - 3 star hotel
Private onsen - 3 star hotel
Price - 5 star hotel
We paid usd $600 (no meals, no breakfast) for 1 night in October. Got a suite.
Avoid.
Rude staffs. One of the worst front desk ever in Japan.
Room looks dated.
Hot air bath. The bathtub is full of sulphur stains. The tap is surrounded with sulphur deposits which looks like it has not been properly cleaned for years.
The windows in hot air bath room cannot be opened. But do not have blinds or curtains. The residents in the next building can easily see us naked.
The location is not that great. No view. Our hot air bath room faces another residential building.
There is no way customer can consider this to be 4.5 stars.
"
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