「I recently stayed at Serena Hotel Islamabad for two nights. The hotel itself is beautiful, luxurious and has a lovely atmosphere, and I found most of the staff to be friendly and polite. However, unfortunately, I experienced several problems during my stay which I would not expect from a hotel of this standard, especially considering how expensive Serena is compared with other five-star hotels in Pakistan.
As soon as I checked into my room, I went to the bathroom and noticed that the exhaust...
「Worst stay ever. I was bitten by mosquitoes in the room. Imagine that in May heat they had exquisite mosquitoes! Breakfast was terrible although staff member did being me some fried eggs on demand, Thank God. Staff especially at the reception ( person named musawar) was especially rude. Told me a rule three times over including calling me to know my personal phone nber. Really made me feel guilty without me breaking any of hotel rules. Overall bad and terrible experience...」