外觀

基林德堡胡德溫德姆旅遊旅館的評價

2 out of 5
基林德堡胡德溫德姆旅遊旅館
810 E Central Texas Expy, Killeen, TX

評價

7.2

不錯

10 分評分,優異;411 則評價中有 119 則" "
8 分評分,不錯;411 則評價中有 129 則" "
6 分評分,一般;411 則評價中有 72 則" "
4 分評分,欠佳;411 則評價中有 47 則" "
2 分評分,很差;411 則評價中有 44 則" "

7.4/10 

整潔度

8.0/10 

職員與服務

6.4/10 

設施服務

7.0/10 

住宿狀況

6.6/10 

環保程度

評價

10/10 優異

Ann

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk service is always great. The facility is always clean.
於 2024 年 5 月住了 2 晚
Manager 於 2024年5月10日的回應
Hello Ann,We are pleased to hear that you appreciated our front desk service and found our facility clean. We strive to uphold high standards for guest satisfaction and cleanliness throughout the property. We value your feedback and look forward to welcoming you back in the future for another enjoyable stay.

10/10 優異

Ann

伴侶同遊, 商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The front desk people were so nice and they were helpful. Definitely recommend this place it was really clean.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月30日的回應
Hello Ann,We are thrilled to hear that you enjoyed the service provided by our front desk team and found our hotel to be clean. Thank you for recommending us! Your satisfaction is our priority.

10/10 優異

Ann

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Friendliest staff I’ve ever encountered and easy check in process. Will definitely recommend this clean place to stay.
於 2024 年 4 月住了 1 晚
Manager 於 2024年4月26日的回應
Hello Ann,We are thrilled to hear that you enjoyed our friendly staff and seamless check-in process during your stay with us. Your recommendation means a lot to us, and we hope to welcome you back in the future for another enjoyable experience.

2/10 很差

Shauntealya

親子同遊, 伴侶同遊
不滿:整潔度、職員與服務和住宿狀況
The pictures that were advertised were deceiving compared to the actual property. My towels and bed cover were dirty and there was a rip in my curtain. The toilet had not been cleaned either
於 2024 年 2 月住了 5 晚
Manager 於 2024年3月1日的回應
Hello Shauntealya, We apologize for any discrepancies you experienced during your stay. Your feedback is valuable to us for improving our services and addressing any issues encountered in the future. For any further assistance or feedback, please do not hesitate to reach out to our management team directly.

10/10 優異

Dorothy

於 2024 年 2 月住了 1 晚
Manager 於 2024年2月16日的回應
Hello Dorothy,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 優異

Violet

多人同遊
讚好:整潔度、住宿狀況和客房舒適度
Best
This is my favorite hotel . They have the best staff.
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月15日的回應
Hello Violet,Thank you for your kind words! We are delighted to hear that our staff made your stay enjoyable. Your satisfaction is our top priority and we hope to welcome you back soon for another excellent experience.

10/10 優異

Reynaldo

讚好:職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Manager 於 2024年2月13日的回應
Hello Reynaldo,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional experiences for all our guests and we are delighted that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back again in the near future. Safe travels!

10/10 優異

真實旅客

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Love it
Great ii enjoyed everything. Friendly staff. Service amazing.
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月26日的回應
Dear Guest,Thank you so much for your kind words! We greatly appreciate your feedback and are thrilled to hear that you had a great experience with our friendly staff and amazing service. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 優異

Jermaine

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Awesome
Awesome
於 2024 年 1 月住了 1 晚
Manager 於 2024年1月25日的回應
Hello Jermaine,Thank you for taking the time to share your experience with us! We're delighted to hear that you had an awesome stay at our hotel. We strive to provide exceptional service and ensure that our guests have a memorable experience. We look forward to welcoming you back in the future for another fantastic stay!

6/10 一般

Christopher

家人同遊, 商務旅客
不滿:設施服務和住宿狀況
Not sure why when you check in you are charged a $2 per night, “nightly fee”, above what you already paid in full for the stay. Rooms are average, bathrooms are extremely small. You can smell weed all over the property and foot traffic and talking all through the night. Good for a quick stay but would never want to stay a long period of time at this place.
於 2024 年 1 月住了 2 晚
Manager 於 2024年1月16日的回應
Hello Christopher, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our nightly fee helps cover additional amenities and services offered to our guests. We appreciate your comments about the rooms and bathrooms, and we will take them into consideration for future improvements. We strive to provide a comfortable environment for all our guests and have measures in place to address noise-related concerns. Your feedback is important to us and we hope to welcome you back in the future.

8/10 不錯

Caitlin

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The stay was what you might expect for the price... the room was clean and comfortable if a bit older. The outside was functional but could use a facelift. The only less than good comment was the breakfast provided was limited to basics... coffe/juice, waffles, and eggs for the most part... still decent but not extensive.
於 2023 年 12 月住了 2 晚
Manager 於 2023年12月23日的回應
Hello Caitlin, Thank you for staying with us and taking the time to share your feedback. We're glad to hear that you found the room clean and comfortable, despite its age. We appreciate your suggestion regarding the exterior and will keep it in mind for future improvements. As for the breakfast, we understand that it was limited to basics, but we hope it was still enjoyable. Your comments will be shared with our team for further consideration. We hope to welcome you back in the future for an even better experience.

4/10 欠佳

Stacey

伴侶同遊, 商務旅客
讚好:職員與服務
不滿:整潔度和設施服務
Staff was friendly!! Our room had trash in the restroom. Kids running back and forth in front of our room until late! Got woke up to people screaming outside our room, throwing things at the cars below. Our refrigerator made a horrible sound had to unplug it to sleep! The front door has obviously been kicked in at some point and didn't close properly, I put a chair in front of it to secure it!
於 2023 年 11 月住了 1 晚
Manager 於 2023年11月21日的回應
Hello Stacey, Thank you for your feedback. We appreciate your kind words about our friendly staff. We apologize for any inconveniences you experienced during your stay. We have notified our housekeeping team to ensure thorough room inspections. As for the noise disturbances, please know that we prioritize the comfort of all our guests and will address this matter with our security team. We apologize for the issues with the refrigerator and door, we are continuously working on room maintenance. We apologize for any inconvenience caused and hope to welcome you again in the future for a more pleasant experience.

4/10 欠佳

真實旅客

家人同遊
讚好:整潔度
不滿:住宿狀況
Not a good place to stay
I cant recommend this place. The location is good and central to several amenities. The staff is friendly. THe cleaning gals did a good job trying to keep the room and outside area clean. Our toilet was very outdated. The lock on our door was broke and it took them a day to fix it. Our bathroom door was stuck and wouldn’t close. The telephone never worked and I told them about that the very first day. The refrigerator wouldn’t come on and we found it to be plugged into a faulty outlet They never fixed the outlet and just gave us a multi plug to use but we had to finagle it in the faulty outlet to get it to work so we could use the refrigerator. Two nights in a row I had to kill bugs that were in our bathtub. There was also a large flying insect we finally killed. There were a lot of people staying up late into the wee hours. Also, I saw several females walking around and always wanting to “bum a smoke.” Several of the females I saw there were dressed in pretty skimpy clothing. We would NEVER stay there again. It’s best to pay a few bucks extra and find a better place to stay. I cannot recommend this place at all.
於 2023 年 10 月住了 8 晚
Manager 於 2023年10月28日的回應
Dear Guest,Thank you for bringing these issues to our attention. We apologize for the inconveniences you experienced during your stay. We strive to provide a comfortable and enjoyable experience for our guests, and we appreciate your feedback which will be used to improve our services.

8/10 不錯

Melissa

讚好:整潔度和職員與服務
The property was in the middle of some renovations.
於 2023 年 10 月住了 4 晚
Manager 於 2023年10月14日的回應
Hi Melissa,Thank you for sharing this review, and we welcome you to visit us again anytime!

6/10 一般

Kevin

讚好:職員與服務和客房舒適度
不滿:住宿狀況
Not the best but not the worst.
The room was adequate and clean.. however there were drug addicts in the adjacent rooms and noise all night
於 2023 年 9 月住了 1 晚
Manager 於 2023年10月7日的回應
Hello Kevin, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

6/10 一般

Patricia

家人同遊
讚好:職員與服務
不滿:整潔度和住宿狀況
The staff were very friendly. Bed was comfortable. But, the bathroom was not good. Toilet stopped up, bathroom door would not close, hair in tub, and just not clean.
於 2023 年 9 月住了 2 晚
Manager 於 2023年10月6日的回應
Hello Patricia, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

8/10 不錯

Karen

家人同遊
讚好:職員與服務、住宿狀況和客房舒適度
Decent stay
於 2023 年 9 月住了 3 晚
Manager 於 2023年9月13日的回應
Hello Karen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 欠佳

Kathy

商務旅客
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
No breakfast or customer service
The area was good. The hotel was clean, the room smelled good. Went there for work, I have to stay weeks at a time. I was checking this hotel out to see if it would be something I’d like. One of the selling points was full breakfast served. It was not. I was there at 6:45, breakfast started at 6. There was nothing, everything was locked up. I asked the lady at the front desk, if there was breakfast. She shrugged her shoulders and said she didn’t know. So afterwards the same evening I called, asking if there was a reason why. The woman that answered said that there was breakfast. I told her there was not. She said that there SHOULD have been. But that was it. She did not offer any apology or possibly speak to someone about it. I even explained we was looking for a long term stay. She did nothing to help customer service wise.
於 2023 年 8 月住了 1 晚
Manager 於 2023年9月2日的回應
Hello Kathy,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 欠佳

Martin

不滿:整潔度
I stayed here about 5 years ago, it was really nice, and that's why I chose to come back. This time wasn't so great. Cleaning? It left a lot to be desired. They changed the towels, made the bed and left coffee, but there was no wiping down or mopping. Sad!!
於 2023 年 8 月住了 2 晚
Manager 於 2023年8月30日的回應
Hello Martin, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 很差

Jessica

家人同遊, 商務旅客
不滿:整潔度、職員與服務和設施服務
The house keeper was rude and came knocking at the door hrs before check out then when I reported it to the manger she argued with me about it the bathrooms where dirty the towels had stains on them
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月26日的回應
Hello Jessica, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

4/10 欠佳

真實旅客

讚好:整潔度和職員與服務
不滿:客房舒適度
Vould have been better
The ac unit doesn't work too well. It should be repaired. I seen roaches on the unit too. Definitely need to disinfect this room.
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月15日的回應
Hello Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 優異

Tavion

讚好:整潔度、職員與服務和住宿狀況
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月15日的回應
Hello Tavion,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 不錯

Yorlenie

親子同遊
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Need more cleaning there was a panty in the bathroom from prior people check in was easy and customer service was great
於 2023 年 8 月住了 1 晚
Manager 於 2023年8月5日的回應
Hi Yorlenie,Thank you so much for taking the time to share your thoughts and provide us with an unbiased opinion on our hotel's guest experience. I sincerely apologize that our housekeeping did not meet your cleaning standards, even though we strive to keep our standards high which includes checking in to verify that rooms are as clean as possible. We will address this with our housekeeping team promptly. We look forward to seeing you again and impressing you.

4/10 欠佳

Jennifer

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Older motel with a Wyndham name. The 1st room had a problem with AC. 105 degrees in Texas so we were given another room. Room don’t have carpet which is great but they obviously hadn’t been cleaned in weeks. My daughters white socks were BLACk! Had to get up to get a fresh blanket because the one on the bed smelled of urine, Hotel manager told me about the cricket and grasshoppers, and said not to be alarmed. They invaded my room because there wasn’t any weather stripping under the door! This is not a place for a tourist or someone visiting or vacationing. Several of the units are lived in on a regular basis. Our neighbors smoked weed outside the room most of the day, which can directly in the room from the broken AC vent. I was in town for a family party thankfully I had places to go and people to see so we didn’t spend much time in the room. The only positive thing was the pool. Which offered no shade because in directly in the packing lot.
於 2023 年 7 月住了 2 晚
Manager 於 2023年7月28日的回應
Hello Jennifer, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 不錯

Jean

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月27日的回應
Hello Jean,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 很差

Janis

於 2023 年 7 月住了 2 晚
Manager 於 2023年7月25日的回應
Hello Janis, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 很差

krystal

不滿:整潔度和住宿狀況
於 2023 年 7 月住了 1 晚
Manager 於 2023年7月20日的回應
Hello krystal,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 不錯

Nisha

讚好:整潔度、職員與服務和住宿狀況
It's always clean
於 2023 年 6 月住了 1 晚
Manager 於 2023年7月15日的回應
Hello Nisha,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

6/10 一般

Mary

不滿:住宿狀況
Unhappy with the location, the conditions of the property. Room was pretty clean. Staff was friendly.
於 2023 年 6 月住了 1 晚
Manager 於 2023年6月12日的回應
Hello Mary,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff and location. We hope to see you again to deliver you with a 5 star experience.

6/10 一般

john

家人同遊
讚好:整潔度和職員與服務
不滿:住宿狀況
Needs maintenance
Very nice staff. Great location. Older property and could use some maintenance. Shower curtain bracket prevented door from opening or closing. Carpet nice but musty smelling Just needs cleaning. Room 204.
於 2023 年 5 月住了 3 晚
Manager 於 2023年5月31日的回應
Hello john, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 優異

Melvin

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Es trankilo exelente atencion desde la oficina te reciben las empleadas de limpieza super amables atentas responsables en su trabajo todos super trankilo comodidad me encanto volveria quedarme con seguridad gracias bendiciones
於 2023 年 5 月住了 7 晚
Manager 於 2023年5月25日的回應
Hello Melvin,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 一般

Gevorg

讚好:職員與服務
不滿:住宿狀況
於 2023 年 5 月住了 1 晚
Manager 於 2023年5月15日的回應
Hello Gevorg,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 優異

Jakob

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 5 月住了 2 晚
Manager 於 2023年5月10日的回應
Hello Jakob,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 很差

Dana

於 2023 年 5 月住了 2 晚
Manager 於 2023年5月27日的回應
Hello Dana, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 優異

Tracie

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Overall a great place to stay
於 2023 年 4 月住了 1 晚
Manager 於 2023年5月4日的回應
Hi Tracie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 優異

Hollis

讚好:整潔度、職員與服務、設施服務和住宿狀況
Little noisy but easy access to area
於 2023 年 4 月住了 3 晚
Manager 於 2023年5月3日的回應
Hello Hollis,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our area as well as our access. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

2/10 很差

Laura

家人同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Several guests were partying loudly, with their doors open and alcohol bottles all over. Yelling through the night. We got in late and tried to go straight to bed. In the morning we discovered in the bathroom there was splattered blood on the walls and stains on the carpet. We requested a refund because we were not staying there another night. They refused to refund our money, but we left anyway. We will not be staying at a Travel lodge ever again, especially this one.
Manager 於 2023年4月27日的回應
Hello Laura, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

10/10 優異

Lydia

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
the area was very comfortable and close to many places like walmart
於 2023 年 4 月住了 2 晚
Manager 於 2023年4月21日的回應
Hi Lydia,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

6/10 一般

Earl

讚好:職員與服務
不滿:整潔度
Don't bother staying
Very loud neighbor. Room not clean. Bathroom tub in disrepair and not clean.
於 2023 年 4 月住了 1 晚
Manager 於 2023年4月19日的回應
Hi Earl,Thanks for your review and is greatly aprpeciate. I would like to apologize for not exceeding your expectations with our bathroom and room's condition, your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to our accommodations to ensure we offer a better experience and overall impression of our facility. I hope that you will consider staying with us again the next time you are visiting so that we can have another chance to provide you with a superior experience.

10/10 優異

Tearlejean D

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 1 晚
Manager 於 2023年4月4日的回應
Hello Tearlejean D,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 優異

Lawrence Kelly

讚好:整潔度、職員與服務、設施服務和住宿狀況
Very Clean And Staff was very helpful
於 2023 年 3 月住了 5 晚
Manager 於 2023年3月22日的回應
Hello Lawrence Kelly,We appreciate the comments, especially with regards to your opinion of our staff. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 不錯

Steven

於 2023 年 3 月住了 1 晚
Manager 於 2023年4月11日的回應
Hello Steven,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 欠佳

Aaron

於 2023 年 1 月住了 1 晚
Manager 於 2023年1月18日的回應
Hello Aaron,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 優異

MILTON (MAYAGUEZ)

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Serca de todo
Manager 於 2023年1月10日的回應
Hello MILTON,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We appreciate you taking the time to share your experience.

10/10 優異

Emilio

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Staff rocks
We continue to stay here visiting family. Excellent value.
於 2022 年 12 月住了 1 晚
Manager 於 2023年1月6日的回應
Hello Emilio,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our value. I hope you will return to enjoy a memorable and exceptional experience.

4/10 欠佳

Elizabeth

商務旅客
讚好:整潔度和職員與服務
Place and employees were great. Construction workers took over parking lot with beer party after 11pm. Called office at 1:30 am and they only talked to them. Party with flying beer bottles continued after 2:00 am when I used a loud phone fan and a pillow over my head to attempt to block the noise.
於 2022 年 12 月住了 1 晚
Manager 於 2022年12月6日的回應
Hello Elizabeth,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 不錯

Emilio

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
We continue to stay here.
Great value with a great staff.
於 2022 年 11 月住了 3 晚
Manager 於 2022年11月27日的回應
Hello Emilio,Thank you for being a valued guest and for providing us the feedback regarding our staff as well as our value. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 不錯

Mona

Manager 於 2023年2月5日的回應
Hello Mona,Thank you for sharing this rating, and we welcome you to visit us again anytime.

6/10 一般

IRENE

商務旅客
讚好:職員與服務
Bathroom was old and needed repairing, TV wifi was unstable, kept going in and out.
Manager 於 2022年11月5日的回應
Hello IRENE,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

6/10 一般

Shana

家人同遊
讚好:職員與服務
不滿:設施服務
The website says breakfast is included and it is not. I was informed that they haven’t done breakfast since 2020. Inside of hotel was update and fairly clean, only soap and body wash included. No shampoo or conditioner. Staff was ver friendly but not sure I’d stay here again.
於 2022 年 10 月住了 3 晚
Manager 於 2022年10月19日的回應
Hello Shana, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.