Indoor pool

Reviews of SpringHill Suites by Marriott Kingman Route 66

3 out of 5
SpringHill Suites by Marriott Kingman Route 66
3101 E Andy Devine Ave, Kingman, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 522 out of 904 reviews" "
Rating 8 - Good. 268 out of 904 reviews" "
Rating 6 - Okay. 73 out of 904 reviews" "
Rating 4 - Poor. 25 out of 904 reviews" "
Rating 2 - Terrible. 16 out of 904 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Sachin

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We are group of 5 including 2 senior citizen and one 1 years old. When we reached at 10pm reception informed us lift is not working and gave us forth floor room. We requested to manage room 1 st or 2nd floors. They didn’t.( when lift was not working they must have to inform us before our checking refund all payment and give us some time to decide stay with same hotel or make reservation to another hotel prior our check in time) Room condition : no paper napkin , fridge was not working, toilet sheet has some stains. No body lotion. Worst experience to stay this property.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Sachin, We apologize for the inconvenience you experienced during your stay. Our team is working diligently to address maintenance issues promptly. Your feedback has been noted for further improvement. For any further assistance or feedback, please feel free to contact our management team directly.

10/10 Excellent

Leanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and the staff are excellent.
Stayed 4 nights in Mar 2024
Response from Manager on 19 Apr 2024
Hello Leanne,We're thrilled to hear you enjoyed your stay with us and found our staff to be excellent. Your kind words mean a lot to us, and we hope to welcome you back soon for another great experience at our property.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very roomy and comfortable, larger than usual room size
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Michael,We are delighted to hear that you found our rooms spacious and comfortable. Guest satisfaction is our top priority as we aim to provide a memorable stay for all our visitors. Should you have any further feedback or requests, please don't hesitate to reach out to us directly.

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Paul,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just needs a bigger restroom
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Aaron,Thank you for your feedback regarding our restroom size. We appreciate your insight and will take it into consideration for future improvements to enhance our guests' experience during their stay. If you have any further comments or suggestions, please feel free to share them with our management team directly.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Edward,We are pleased to hear that you enjoyed our service and found our staff to be excellent. Your feedback is greatly appreciated. Thank you for choosing to stay with us, we hope to welcome you back in the future.

6/10 Okay

Pam

Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Pam,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize if there were any aspects of your experience that did not meet your expectations. We highly encourage you to reach out to our hotel directly so we can address any concerns you may have had. We value your input and hope to have the opportunity to enhance your future stays with us.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was awesome and very helpful. Rooms were clean. Showers had ok water pressure and breakfast was ok. Overall I would stay again.
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Hello Patrick,Thank you for your positive feedback on our staff's excellent service and the cleanliness of our rooms. We're glad to hear that you found the water pressure in the showers to be satisfactory and enjoyed our breakfast offerings. We appreciate your patronage and look forward to welcoming you back during your next visit.

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff. Easy to get to. The room was well taken care of.
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Ivan,Thank you for your positive feedback! We're thrilled to hear that our staff made you feel welcomed and that you found our hotel easy to get to. We take pride in maintaining our rooms to ensure a comfortable stay for our guests. We appreciate your review and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Lea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
The staff were really professional, kind and attentive.
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Lea,Thank you for your feedback! We strive to provide exceptional service to our guests and it is wonderful to hear that our staff left a positive impression on you. We value your kind words and appreciate you taking the time to share your experience with us. We hope to welcome you back in the future for another memorable stay.

2/10 Terrible

Avikam, Chicago

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty Not maintained
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Avikam,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We strive to maintain a clean and well-maintained environment for our guests. Your comments will be shared with our team for further improvements. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

karina

Stayed 1 night in Dec 2023
Response from Manager on 20 Jan 2024
Hello karina,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience with us. We strive to provide exceptional service, and it's rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

ERIN, Tustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello ERIN,We're thrilled that you had such a great experience at our hotel! It's always a pleasure to receive positive feedback. If there is anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back in the future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service and Clean Rooms
Stayed 5 nights in Dec 2023
Response from Manager on 17 Dec 2023
Hello Luis,Thank you for your positive feedback! We strive to provide excellent customer service and maintain clean rooms for our guests. We appreciate you recognizing our efforts and hope to welcome you back soon for another enjoyable stay.

8/10 Good

Matthew

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
This was a great stay. Would recommend. Loved the couch in room.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Matthew,Thank you for sharing your positive experience with us! We are pleased to hear that you enjoyed your stay and found our couch in the room to your liking. We appreciate your recommendation and hope to welcome you back in the future.

10/10 Excellent

Janis

Stayed 1 night in Nov 2023
Response from Manager on 13 Dec 2023
Hello Janis,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

10/10 Excellent

Mylinh

Stayed 1 night in Nov 2023
Response from Manager on 10 Dec 2023
Hello Mylinh,Thank you for choosing to stay with us! We appreciate your support and are delighted to hear that you had a wonderful experience at our hotel. If you have any further comments or feedback, please don't hesitate to share them with us. We hope to welcome you back in the future.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on 25 Nov 2023
Hello nancy,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. Should you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We appreciate your support and hope to welcome you back soon for another excellent stay.

6/10 Okay

Robert, Oro Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was very slow, breakfast was bad. But the staff was super.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 14 Nov 2023
Hello Robert, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the road with Linda
Great hotel nice clean rooms, breakfast had lots of choices.
Stayed 1 night in Oct 2023
Response from GM on 5 Nov 2023
We appreciate the feedback. We are glad to hear that you had a great stay. Your feedback was shared with our corporate management team. We hope you have a wonderful day!

8/10 Good

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly hotel but no outdoor space for dogs, not uncommon apparently. Good quality and good variety on the breakfast buffet. Good food options in the area. Nice double queen room with sofa. Separate toilet room for shower makes morning easy.
Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
We were glad that you had a great time staying with us. Your review was sent to our corporate management team to view feedback from guest that matters the most. Have a wonderful day! We hope you choose to stay with us again when you are in the area.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 29 Oct 2023
Good Afternoon,We value our guest here at the Springhill Suites by Marriott Kingman, Az. Thank you for leaving a great review. We have shared your review with our corporate management team. We hope to see you again if you pass through. Travel safe an have a great Sunday.

8/10 Good

Kerrie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable, clean and safe
The front desk staff were super friendly and welcoming. The hotel was pleasantly clean and comfortable. I liked that the toilet room had a small sink and was separate from the shower and main sink. My only two negatives about our stay was the noise from the hallway (not at all muffled), and the toilet room wall tile was missing and caulking around the sink was poorly done.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 23 Oct 2023
Hello Kerrie, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bathtubs! Well 2 of 273 rooms have bathtubs... good luck. Staff friendly and professional.
Stayed 1 night in Oct 2023
Response from GM on 22 Oct 2023
So sorry you were not in a room with a tub. We do appreciate you leaving a feedback. Have a wonderful day!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an attractive hotel with an excellent staff. We felt very safe and welcome during our stay. It is located in a very convenient location and there is plenty of hotel parking. There are several restaurants, tourist and shopping areas within a short driving distance. We would definitely stay here again!
Stayed 2 nights in Oct 2023
Response from Manager on 22 Oct 2023
Hello Susan,Thank you for choosing our hotel! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future.

8/10 Good

Jo Beth

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from SM on 1 Oct 2023
Thank you for taking time to do our survey. We appreciate you awesome feedback. Our guest is our number one priority that means the most to us. We are glad to hear that you had a great stay. Travel safe and have a wonderful day.

10/10 Excellent

Rodney

Travelled with partner
Liked: Amenities
Great new modern hotel. Suites are large. Good breakfast. Wish the fridge had a freezer for our ice packs but the front desk kept our ice packs frozen for us.
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello Rodney,We appreciate that you've taken the time to share with us regarding our breakfast and your comments about our front desk. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Stewart

Travelled with partner
Comfortable bedding. Quiet and easy to get to.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 23 Sept 2023
Hello Stewart, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Kiki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager - SM on 15 Sept 2023
Thank you for your feedback we really appreciate it. Our guest is our number one priority giving you the highest level of hospitality. We hope to see you again if you come back through Kingman. Have a wonderful day!

10/10 Excellent

Bruce

Stayed 1 night in Sep 2023
Response from General Manager - SM on 15 Sept 2023
We thank you for your feedback. Providing the highest level of hospitality is our number goal. We appreciate you taking your time to leave a review. We hope to see you again if you come through Kingman. Have a wonderful day!

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 9 Sept 2023
Hello Theresa,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Richard

Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Hello Richard,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Thomas

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 7 Aug 2023
Hello Thomas, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for my family. Customer service was amazing! Front desk was extremely kind and helpful, everything was clean, the ac worked great. Breakfast was so delicious we wanted to book another night! I would highly recommend staying here if you’re looking for a place to stay in Kingsman
Stayed 1 night in Jul 2023
Response from Manager on 3 Aug 2023
Hello Jennifer,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our breakfast and also our service. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

BASHARAT

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quite
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Hi Basharat,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay at a Marriot!
We have already emailed Marriot directly. List of all the bad things is too long to type for a second time.
Stayed 1 night in Jul 2023
Response from Manager on 18 Jul 2023
Hello Guest, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay. The bed was comfortable, the room was spacious and clean, and breakfast was great! Will come again
Stayed 1 night in Jul 2023
Response from Manager on 14 Jul 2023
Hi Natalie,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of hospitality, and we are glad you loved the breakfast services. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!

10/10 Excellent

jay

Stayed 3 nights in Jul 2023
Response from Manager on 2 Aug 2023
Hello jay,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

8/10 Good

Doug

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Manager on 14 Jul 2023
Hello Doug,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Josue

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The beds are uncomfortable and hard the tv in my room didn’t work.
Stayed 1 night in Jun 2023
Response from Manager on 30 Jun 2023
Hello Josue,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our room as well as our tv. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Matt

Travelled with family
Liked: Staff & service, property conditions & facilities
Relatively new hotel. Good beds. Nice rooms. Kids enjoyed the pool. Decent breakfast. We would stay there again. Convenient to highways also.
Stayed 1 night in Jun 2023
Response from Shanena Moananu General Manager on 29 Jun 2023
We are glad to here that you all had a great stay. We would love to have you folks again. Hope you have a wonderful day!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 30 Jun 2023
Hello Timothy,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The layout of the room worked well for our family of four. The bathroom and couch was a plus. Enjoyed the coffee/hot chocolate bar in the lobby. No hot tub. Lots of eating options nearby. Great overnight stay for our family!
Stayed 1 night in Jun 2023
Response from Manager on 25 Jun 2023
Hello Sheena,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room as well as our tub. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Alan

Stayed 1 night in Jun 2023
Response from Manager on 14 Jul 2023
Hello Alan,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

6/10 Okay

Neil

Liked: Cleanliness, room comfort
Disliked: Staff & service
So So Hotel, tried to bill me twice
A nothing special hotel that is just about OK. Breakfast very basic and provided in lobby. Checked my card to find they'd tried to charge the full room rate to it, despite being a pre-paid booking via hotels.com. Took some time to correct, we felt the front desk didn't have a clue what they were doing.
Stayed 1 night in Jun 2023
Response from Manager on 17 Jun 2023
Hello Neil,Thank you for taking the time to share. We appreciate your feedback regarding our rate and breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Adequate but not great for a Marriott hotel.
Our stay was okay, but minimal amenities; there were not enough towels in the room (bein a suite to sleep at least 4, there was only 2 bath towels. There was no kleenex, no lotion, and the refillable shampoo was empty on the second person’s shower. The breakfast area was out of regular milk and fruit at 7:00 in the morning, as well as other things like peanut butter, jam (except grape jelly).
Stayed 1 night in May 2023
Response from Manager on 3 Jun 2023
Dear Guest,We appreciate that you've taken the time to share with us regarding our towels as well as our area. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe with bikers
We enjoyed our stay especially since the bikers were staying in the same place. We felt extra safe.
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 31 May 2023
Hello Lorraine, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from MP - Guest Relations Manager on 31 May 2023
Hello Theresa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel! The only fault is that they need to update TV’s for more entertainment options. They are pretty old at least in our room.
Stayed 1 night in May 2023
Response from Manager on 27 May 2023
Hello Mark, Thank you so much for bringing to our attention the issues that you encountered with our TV. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

10/10 Excellent

Pat

Stayed 1 night in May 2023
Response from Manager on 15 Jun 2023
Hello Pat,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon.