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"Staff was amazing and extremely helpful "

"Services and staffs are outstanding but bed was little old."

"good"

"It is a best place to stay in my life."

"This is the nicest hotel I have ever stayed in while in Japan. Every floor has a different layout and the rooms themselves are like small houses. Everything is spacious, and ease to get around. Plus, the onsens are AMAZING. I almost fell asleep while using one. Most of the staff doesn't speak English, so either practice your Japanese or bring a translator with you. "

"Easy access from airport, nice breakfast!"

"Lovely quiet spot away from the crowds in Yufuin, excellent food and fantastic service. The hotel is older but has been maintained. The rooms are simple but clean, large and comfortable. As all rooms in Japan there is limited places to put suitcases and unpack fully. Lobby and restaurant are beautiful and very modern. Highly recommended. "

"We opted for a complimentary parking and breakfast package. The free parking is really helpful. The rooms are ordinary but the buffet breakfast was good, with Japanese and Western choices. "

"직원분들은 대체로 친절 했으나 석식 조식을 가져가 주시는 나이 많은 여직원분은 친절하지 않았음 가이세키와 조식은 아쉬웠지만 평을 보고 감안하고 간것이라 괜찮았고 동네자체가 너무 이쁘고 제대로 힐링이었다 아마가세 자체가 너무나 이쁘고 역에 계신 아주머니 직원분 넘넘 친절하셨고 그분이 아마가게의 좋은 기억이 8할 이상 하신듯,! 송영버스는 미리 예약하지 않아도 역에 도착하면 그 직원분께서 숙소로 전화해주신다"