4.7/5 Exceptional! (874 reviews)
The facilities of the hotel maintained high standard, especially the newly renovated areas made it a spark in the city. However the service of the hotel especially at the executive lounge requires much improvement. Inexperienced staff was employed and wispers about the customers were easily seen in the small scaled lounge. Food was not served outside the time slots, not even snacks, which is uncommon in other lonnges in the city. Besides, even if attending the lounge in the assigned timeslot, you may not be served. For example, if you had your afternoon teaset the first day u checked in and you go to the lounge at 2 pm ( check out time was arranged to be at 4pm) on the next day, they would say u already had it yesterday and no food would be served. But they didnt tell u in the first place, making my schedule disrupted and my pregnant wife and 2 year old need to go back to our room to wait for inroom dining. Old fashioned decoration and poor selection of furniture was in need for replacement at the lounge as well. One main thing about the sleeping experience is the noise from the road is quite loud even if u stay above 40th floor. At last, i supposed the airconditioning system is quite old and the smell from the system was quite pungent. I have been to numerous hotels in Hong Kong and stayed in quite a number of expensive suites, fourseasons definitely requires much effort to stand out among the competitors.
Reviewed on 5 Sep 2022