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"very beautiful hotel. The hotel is in very good condition, very comfortable beds and nice lobby/kitchen area. really loved the free coffee"

"The onsen was just okay. I anticipated much better. The room was fine. What really bothered us was that they said that reservations made on Expedia do not support making a reservation for dinner. And, such reservations must be made at least 24 hours in advance. Thus, they would not serve us dinner. The ryokan (a hotel) is way up a hill. They have a shuttle bus but they will only provide a trip to and from the Kumano-Shi station before and after check in. So, we had to take a taxi to go to a restaurant for dinner and for the return. The cost isn’t high but it all adds up. So, we were disappointed."