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貝斯特韋斯特黃石克洛辛酒店的評價

2.5 out of 5
貝斯特韋斯特黃石克洛辛酒店
205 SE 4th Street, Laurel, MT

評價

8.2

很好

10 分評分，優異；1001 則評價中有 433 則" "
8 分評分，不錯；1001 則評價中有 327 則" "
6 分評分，一般；1001 則評價中有 121 則" "
4 分評分，欠佳；1001 則評價中有 68 則" "
2 分評分，很差；1001 則評價中有 52 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.0/10 

設施服務

8.2/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Paul

商務旅客
讚好：整潔度、職員與服務和住宿狀況
Quiet and friendly
於 2024 年 4 月住了 2 晚
Barbie 於 2024年5月3日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback so we can better improve ourselves. We hope to see you again soon.

10/10 優異

Thomas (Bismarck)

讚好：整潔度、職員與服務和住宿狀況
Nice stay
於 2024 年 4 月住了 1 晚
Barbie 於 2024年5月1日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback so we can better improve ourselves. We hope to see you again soon.

8/10 不錯

Kim

伴侶同遊
讚好：職員與服務和住宿狀況
Nice stay
於 2024 年 4 月住了 3 晚
Barbie 於 2024年4月20日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback so we can better improve ourselves. We hope to see you again soon.

10/10 優異

Dakota

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Barbie 於 2024年4月12日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback. We hope to see you again soon.

6/10 一般

Shirly

於 2024 年 4 月住了 2 晚
Barbie 於 2024年4月12日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback so we can better improve ourselves. We hope to see you again soon.

10/10 優異

Jeffrey

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Loved the extra touches. (Pillows were a nice touch) It was clean. The girl at the desk was friendly and very helpful. Would definitely stay again.
於 2024 年 4 月住了 1 晚
Barbie 於 2024年4月7日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback. We hope to see you again soon.

10/10 優異

joshua

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
Barbie 於 2024年4月7日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate any feedback so we can better improve ourselves. We hope to see you again soon.

8/10 不錯

Marilyn (Detroit Lakes)

讚好：整潔度、職員與服務、設施服務和住宿狀況
Property needed some attention in parts of our room. Lamp on desk didn’t work.
於 2024 年 3 月住了 1 晚
Barbie 於 2024年4月5日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate your feedback so we can better improve ourselves. We hope to see you again soon.

8/10 不錯

Donald

讚好：整潔度、職員與服務和住宿狀況
They were having some updating done so there were workmen in the hallways which wasn't an issue. Breakfast was great! We could hear the tv in the breakfast area from our room but we needed to get an early start. Had a great nights sleep and that's what it's all about.
於 2024 年 3 月住了 1 晚
Barbie 於 2024年4月1日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We look forward to seeing you again soon.

2/10 很差

Duanna

讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
The room was nice and clean. No heat in the room and we listened to a space heater all night!!??
於 2024 年 3 月住了 1 晚
Barbie 於 2024年4月1日的回應
We apologize that your stay with us was unsatisfactory. We appreciate all feed back so we can better improve ourselves. We are looking into the issues you have addressed to fix them.

8/10 不錯

Michele

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The property was under a little bit of construction, but was still clean and maintained. Front desk was very friendly and made our very late check in simple. Would return to this property.
於 2024 年 3 月住了 1 晚
Barbie 於 2024年3月19日的回應
Thank you for taking the time to let us know about your stay with us. We apologize that your stay was unsatisfactory. Our construction will be over soon we hope you will come stay again.

10/10 優異

Catherine

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great breakfast!!!
於 2024 年 2 月住了 1 晚
Ryan 於 2024年3月19日的回應
Thank you for the feedback!

8/10 不錯

Jane

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The heat in our room would not adjust-- it was very hot in there. We mentioned it to the front desk and they said they would have someone look at it. Not sure what they found out-- we just left the heat off for the 2nd night but it was still warm as we were on a 2nd floor. Front desk was very respectful and helpful.
於 2024 年 2 月住了 2 晚
Ryan 於 2024年3月19日的回應
We apologize for the problem with the heat we are currently renovating and hope you give us another chance to earn your business in the future.

6/10 一般

Vicki

家人同遊
讚好：職員與服務
不滿：整潔度、設施服務和住宿狀況
The hot tub was broken. The bed was not cleaned on the top cover.
於 2024 年 2 月住了 1 晚
Ryan 於 2024年3月19日的回應
Our sincerest apologies i have brought this to the attention of our housekeeping staff and will have the problem rectified.

10/10 優異

Gary

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Everything was excellent except the beds are hard for our liking
於 2024 年 1 月住了 1 晚
Barbie 於 2024年2月2日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope to see you again soon.

6/10 一般

Heriberto (Garden Grove)

商務旅客
讚好：職員與服務
不滿：整潔度和住宿狀況
於 2024 年 1 月住了 1 晚
Ryan 於 2024年3月19日的回應
Thank you for your feedback.

2/10 很差

Sandra

於 2024 年 1 月住了 1 晚
Ryan 於 2024年3月19日的回應
Our deepest apologies we strive to make every guest comfortable during their stay we hope you can give us another chance to earn your business in the future.

10/10 優異

Dalene

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice stay
Nice rooms Comforting bed Good breakfast
於 2024 年 1 月住了 1 晚

4/10 欠佳

Llane (Ekalaka)

伴侶同遊, 商務旅客
不滿：職員與服務、設施服務和住宿狀況
There was a non-working space heater in the room. The room heater did not work. The temperature was in the single digits, and the morning front desk attendant stated that they were re-doing the heating systems and that all rooms were operating with space heaters.
於 2024 年 1 月住了 1 晚

8/10 不錯

Celesta

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 4 晚
Barbie 於 2024年1月8日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope to see you again soon.

4/10 欠佳

Eric

親子同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
My room didn't have a heater that worked it just blew cold air. But they did put in a space heater on the floor that my 1 year granddaughter found fun to touch. Then i arrive and the pool and hot tub are under construction. The entire reason i went to this hotel. I should have just left when i checked in.
於 2024 年 1 月住了 1 晚

10/10 優異

Jon

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 優異

Steve

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 11 月住了 1 晚

6/10 一般

Brittnie

不滿：客房舒適度
於 2023 年 11 月住了 2 晚

8/10 不錯

Larry

讚好：整潔度
於 2023 年 10 月住了 1 晚
Barbie 於 2023年11月12日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope you will visit us again soon.

10/10 優異

amber

於 2023 年 10 月住了 1 晚

10/10 優異

Debbie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room was clean a little to hot but clean and cofy beds.
於 2023 年 10 月住了 1 晚
Barbie 於 2023年11月12日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope you will visit us again soon.

10/10 優異

STEVEN

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚
Barbie 於 2023年10月30日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

6/10 一般

真實旅客

家人同遊
不滿：整潔度
As a whole the stay was okay. Mediocre Might make another choice in the future
於 2023 年 10 月住了 3 晚
Management 於 2023年11月15日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 優異

Donald

讚好：整潔度、職員與服務和住宿狀況
great location everything went smoothly
於 2023 年 10 月住了 1 晚
Barbie 於 2023年10月23日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

8/10 不錯

Jacob

於 2023 年 10 月住了 1 晚
Barbie 於 2023年11月12日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope you will visit us again soon.

2/10 很差

Jennifer

家人同遊
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Spend the extra money and start at the Marriott!
I’ve stayed here in the a year ago and it was much better. Room had a horrible odor, started having a reaction from all the pet hair. Manager did not agree to switch rooms and I found out all the rooms have had pets. Pool/hot tub closed and laundry facility out of order. Woke up next morning and room a few doors down was flooded as well as hallway. May have explained the putrid smell. Room was not clean, found pet food on the floor, empty peanut butter containers behind TV, pillows were stained and hair and filth around bed. Ceiling also showed water damage.
於 2023 年 8 月住了 2 晚
Management 於 2023年10月30日的回應
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 不錯

Sonni

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was a good quick stay!
於 2023 年 10 月住了 1 晚
Management 於 2023年10月30日的回應
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 4066286888. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 很差

Leilani

於 2023 年 10 月住了 1 晚
Nicole 於 2023年10月27日的回應
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great stay
於 2023 年 9 月住了 1 晚
Barbie 於 2023年10月4日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back so we can improve ourselves. We hope to see you again soon.

10/10 優異

John

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚
Barbie 於 2023年9月30日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

6/10 一般

susan

讚好：職員與服務和客房舒適度
Pool and hot tub out of service and apparently has been for quite some time. I have stayed here before and had great experience however this place seems to have gone down hill...not sure if it's because of management. No shampoo, conditioner, body wash in dispenser...lucky we brought out own. On a positive note the bed was very comfortable. Breakfast is mediocre at best. Probably will not stay here again.
於 2023 年 9 月住了 1 晚
Barbie 於 2023年9月29日的回應
We apologize that your stay with us was not satisfactory. We are looking into the issues you have addressed. We appreciate all feed back so we can improve ourselves.

10/10 優異

Jim

於 2023 年 9 月住了 1 晚

10/10 優異

Christina

寵物同遊, 多人同遊
讚好：整潔度、職員與服務和住宿狀況
Great place!
於 2023 年 9 月住了 1 晚
Barbie 於 2023年9月23日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

10/10 優異

Wayne (Commack)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Traveling and passing through area. Best Western served the purpose. Good free breakfast. Decent room.
於 2023 年 9 月住了 1 晚
Barbie 於 2023年9月23日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

2/10 很差

Katherine

不滿：住宿狀況
於 2023 年 9 月住了 1 晚
Khia 於 2023年9月27日的回應
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 不錯

Lawrence

家人同遊
讚好：職員與服務
Employees were very welcoming and friendly!
於 2023 年 9 月住了 1 晚
Barbie 於 2023年9月16日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

10/10 優異

Kathy

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel, but A/C needs work.
Nice hotel, good breakfast. Hotel was clean, front desk person efficient and friendly. Was very hot in Laurel, highs in the 90's.; air conditioning wasn't working well, room stayed pretty warm. Just passing through, left early a.m. the next day.
於 2023 年 9 月住了 1 晚
Barbie 於 2023年9月16日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

10/10 優異

Mary

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
It was great...room was pretty chilly as the temp was set at 60....but easily fixed. Couldnt get tv to work but weren't there long enough to cause issues
於 2023 年 9 月住了 1 晚
Barbie 於 2023年9月12日的回應
Thank you for taking the time to let us know about your stay with us. We appreciate all feed back. We hope to see you again soon.

4/10 欠佳

Curtis

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務和住宿狀況
Pool and hot tub were out of service. After reading reviews, they have been out of service for over 2 months! Nothing about that when booking. Room was freezing, was told heaters are not turned on because it’s summer. Black hair everywhere. Not real clean! Don’t recommend this hotel.
於 2023 年 9 月住了 1 晚
Barbie 於 2023年9月11日的回應
On behalf of our entire staff we apologize that your stay with us was un satisfactory. We appreciate all feed back so we can improve ourselves. We hope to have the pool up and running soon!

4/10 欠佳

Kerry L

家人同遊
讚好：職員與服務和客房舒適度
不滿：整潔度和住宿狀況
Have hope for it
Booked this hotel for 5 day stay to visit family. Booked it for pool as I need to exercise daily. Pool was not open,laundry was out of order, black stuff on our feet if we went barefooted. Breakfast was good, full hot breakfast. Staff was helpful. They had a management problem and were under new management. Can be a good place with the new crew.
於 2023 年 9 月住了 4 晚
Barbie 於 2023年11月12日的回應
We apologize that your stay with us was unsatisfactory. We will be looking into the issues you have addressed. We appreciate all feed back so we can better improve ourselves.

10/10 優異

Aaron

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

6/10 一般

Linda

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pool out of service.
Stay was pretty good but sure would have been nice if we would have been informed that the pool was out of service. Could have same some tears from the littles.
於 2023 年 8 月住了 1 晚
Barbie 於 2023年8月28日的回應
We apologize that your stay was not satisfactory. We hope to have the pool up and running soon. We appreciate all feed back. We hope to see you again.

6/10 一般

ben

家人同遊
於 2023 年 8 月住了 1 晚
Barbie 於 2023年8月27日的回應
Thank you for taking the time to let us no about your stay with us. We appreciate all feed back so we can better improve ourselves. We hope to see you again soon.

2/10 很差

Mike

伴侶同遊
不滿：職員與服務
I would love to give an excellent rating, but I can't. I planned for this trip months in advance, I would be going on my honeymoon. I needed a place to stay at West Yellowstone, not being from this area, I didn't realize the hotel with Yellowstone Crossing was many hours from where I needed to be. I didn't realize my mistake until coming out of Yellowstone National Park at the west entrance late in the evening. I was on my honeymoon and this was not what I wanted to happen on this trip. Best Western was no help in resolving this issue. I had to pay for the night at the Best Western that I didn't even stay at and pay for another hotel near the west entrance. Luckily, I was able to find a place to stay in West Yellowstone. It was my error but I felt Best Western could have had better customer service during a stressful situation on my honeymoon. I will not stay at a Best Western in the future.
於 2023 年 8 月住了 1 晚
Barbie 於 2023年8月27日的回應
We apologize that your stay with us was not satisfactory. We appreciate all feed back. We will be looking into the issues you have mentioned that we might prevent this from happening again.