I booked the Novotel months ago, this was changed to the Mercure but not by me weeks ago. I received the customary welcome email 24 hours before from the Mercure.
I arrived at my hotel and wasn’t able to gain entry - eventually someone arrived to say I’d be transferred to The Novotel.
On arrival at The Novotel I explained the position and quite frankly the reception staff weren’t interested - no comment and no apology.
I’ts been a while since I stayed at a Novotel and this I think may be the last.
No parking availability other than £15 for overnight in their underground which is far too much and in no way reflects the price and standard of the hotel.
Beds and pillows uncomfortable, room clean as was hotel and well appointed and positioned tbh.
Paul
於 2021 年 11 月住了 1 晚
10/10 優異
Charlie
2021 年 9 月 21 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Charlie
於 2021 年 9 月住了 1 晚
8/10 不錯
Katura
2020 年 8 月 31 日
讚好:職員與服務、住宿狀況和客房舒適度
Katura
於 2020 年 8 月住了 1 晚
10/10 優異
Ella (Leeds city)
伴侶同遊
2020 年 8 月 30 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Absolutely loved our stay! The female receptionist was fantastic and very attentive! We would definitely return
Ella
於 2020 年 8 月住了 1 晚
10/10 優異
Teenab (Stoke on Trent)
伴侶同遊
2020 年 8 月 30 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
excellent location and price. very clean and bed was the most comfortable ever......
Teenab
於 2020 年 8 月住了 1 晚
10/10 優異
真實旅客
2020 年 8 月 30 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2020 年 8 月住了 1 晚
10/10 優異
Eddie (Ripon)
2020 年 8 月 28 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good, central location. Safe & quiet. Easy check in & out. Room a good size & nicely appointed. Comfortable bed. Good shower. Good value.
Eddie
於 2020 年 8 月住了 1 晚
2/10 很差
Andrew
2020 年 8 月 18 日
讚好:整潔度
不滿:職員與服務和客房舒適度
Never Again
Arriving at 9.30, the Short walk from the Rail Station was longer than short as i explained over the phone i was on crutches. The chap on reception was far from helpful. Bar closes at 10 we were informed. We checked into to a non disabled room as it was the only room available. The beds were far to high, a few more inches and you need a ladder to get in. Pillows were very hard, air con was stuck on warm and we didnt get our alarm call at 10am. Not impressed, never again.
Andrew
於 2020 年 8 月住了 1 晚
10/10 優異
真實旅客
伴侶同遊
2020 年 8 月 10 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location - quiet but easy walking distance of shops , bars & restaurants. Would stay there again.
真實旅客
於 2020 年 8 月住了 1 晚
10/10 優異
Michael
2020 年 8 月 9 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Michael
於 2020 年 8 月住了 3 晚
8/10 不錯
真實旅客
2020 年 8 月 6 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2020 年 7 月住了 1 晚
10/10 優異
Stuart
2020 年 7 月 25 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
2day City break perfect
Great friendly staff
We stayed on the lower floor which was underground
Would have preferred a window bit great room none the less
Stuart
於 2020 年 7 月住了 1 晚
10/10 優異
真實旅客
2020 年 7 月 24 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2020 年 7 月住了 1 晚
8/10 不錯
Sarah (Gateshead )
伴侶同遊
2020 年 7 月 13 日
讚好:整潔度、設施服務和住宿狀況
Great:
Big room and immaculately clean
Huge comfy bed
Everything you need in your room (iron, fridge,small seating area
Bar area / reception really funky and comfortable despite covid restrictions
Lovely friendly service
Could improve:
Our room wasn't ready and wouldnt be fir an hour due to covid restrictions on housekeeping. We were given the option of a basement room straight away...made aware it had no windows....we took that option and the room was great...however the lack of window made it a bit oppressive. We would have preferred to have been made aware there might be a delay with rooms prior to check in and we would have factored this in to our plans.
However....we totally understand the circumstances and the staff couldn't have been nicer about it.
No tea cups in the room but we asked for some on the WhatsApp service and they delivered these within 20 mins (should be in room though)
Summary- would definitely stay again butcwill avoid basement room
Sarah
於 2020 年 7 月住了 1 晚
10/10 優異
Scott
2020 年 7 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Scott
於 2020 年 7 月住了 1 晚
8/10 不錯
Sophie
商務旅客
2020 年 3 月 16 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Sophie
於 2020 年 3 月住了 1 晚
8/10 不錯
Alison
2020 年 3 月 14 日
讚好:整潔度、職員與服務和住宿狀況
Alison
於 2020 年 3 月住了 1 晚
10/10 優異
alison
2020 年 3 月 12 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
hotel ,staff very freindly . In a very quiet back street. Bed so comfortable.Towels gorgeous and soft. Iwould recommond this hotel.
alison
於 2020 年 3 月住了 1 晚
6/10 一般
Wendy
2020 年 3 月 12 日
讚好:整潔度和住宿狀況
不滿:客房舒適度
Disappointed
No assigned check in area. Had to ask at the bar about checking in. Lady who checked us In gave us the room number but didn’t direct us as to how get to the rooms. We had a lower ground floor room very small. No natural light. Too hot even when air conditioning was turned down. Bed was a bit to hard. The smoke alarm was positioned in the middle of the room above the bed so the green light flashing every few seconds in the dark wasn’t great when trying to sleep. Although the room was small it was clean and had everything you need for an overnight stay. A bit disappointed as we have stayed here before it changed to The Mecure and really liked it which was why we booked this trip.
Wendy
於 2020 年 3 月住了 1 晚
8/10 不錯
Thomas
多人同遊
2020 年 2 月 27 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Thomas
於 2020 年 2 月住了 2 晚
4/10 欠佳
Megan
2020 年 2 月 19 日
讚好:整潔度
不滿:住宿狀況和客房舒適度
Disappointing - definitely not 4*
Check in was fine and quick, and the privilege room was very nicely laid out, but unfortunately the hotel did not have hot water available due to a broken/turned off boiler. The water was just lukewarm and reception could not fix this until morning as it needed to heat up over night. This was very frustrating after being at a sweaty gig when all I wanted to do was get clean. Despite a complaint the manager has still not contacted me to raise this issue.
Megan
於 2020 年 2 月住了 1 晚
6/10 一般
Kate
家人同遊
2020 年 2 月 17 日
讚好:整潔度和職員與服務
Kate
於 2020 年 2 月住了 1 晚
10/10 優異
真實旅客
2020 年 2 月 3 日
真實旅客
於 2020 年 2 月住了 1 晚
10/10 優異
真實旅客
商務旅客
2020 年 2 月 2 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great location and reasonable price.
Only thing is no parking from the hotel.
COuncil spaces just outside -ok for overnight