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Reviews of Best Western Lindsay Inn & Suites

2.5 out of 5
Best Western Lindsay Inn & Suites
14114 Highway 19, Lindsay, OK

Reviews

9.0

Wonderful

Rating 10 - Excellent. 54 out of 83 reviews" "
Rating 8 - Good. 20 out of 83 reviews" "
Rating 6 - Okay. 6 out of 83 reviews" "
Rating 4 - Poor. 0 out of 83 reviews" "
Rating 2 - Terrible. 3 out of 83 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lowell, Riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we have stayed at this property and on both times we have found the service and facility fantastic. Great staff and customer service.
Stayed 2 nights in Apr 2024
Response from Lisa Dahlhofer- General manager on 24 Apr 2024
Thank you for the kind review. We love having you.

10/10 Excellent

Heath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was great, everyone was very pleasant and friendly. We discovered water on the floor after the first night, apparently leaked from the wall. Once reported, the staff immediately moved us to another room. The TV did not work in the second room and once reported, they immediately addressed that. We later found the toilet was leaking in this room, we did not want to move again so we wrapped towels around it and reported it when we checked out. The facilities were clean, looked like a reasonable new building.
Stayed 3 nights in Nov 2023

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay cant wait to come back highly recommend.
Stayed 4 nights in Nov 2023

10/10 Excellent

Eddy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good. The beds were decent yet comfortable, the bathrooms were large and adequate. The only downsize was the AC wasn’t working properly. The hotel features like dining for breakfast was good. Unfortunately the pool was not heated till basically out trip was over.
Stayed 6 nights in Oct 2023
Response from BW on 23 Oct 2023
The pool is always heated we offered to turn it up as we did for you when requested.If you had a issue with the ac we would have checked it and fixed it if we would have known this. We always want our guests to be comfortable but we have to know there is a issue to be able to fix it. Thank you for staying with us . I hope we get your family again soon

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean place to stay
Stayed 4 nights in Jun 2023
Response from BW on 17 Jul 2023
Thank you so much. We loved having you.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from BW on 17 Jul 2023
Thank you for the awesome review. Please come see us again.

2/10 Terrible

Ray

Stayed 1 night in May 2023
Response from Khia on 22 Jun 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Kalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Gayla

Stayed 1 night in Apr 2023

10/10 Excellent

Kip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

rettie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

Corene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff I met were so friendly and helpful.
Stayed 1 night in Oct 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Rod

Stayed 3 nights in Aug 2022

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Quiet and clean facilities.
Stayed 1 night in Aug 2022

2/10 Terrible

Dusty

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs
Bed bugs in two different rooms on two different floors. Calling health department as well.
Stayed 1 night in Jun 2022
Response from Management Lisa Beene on 30 Jun 2022
The health dept did come and found no bugs not sure what happened to you but it did not come from this hotel!

10/10 Excellent

Harley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The city street entrance was terrible. The concrete was all broken up. If you did not enter dead center our minivan would scraped bottom. Even at slow speed.
Stayed 3 nights in Jun 2022
Response from Management Lisa Beene on 30 Jun 2022
I am so sorry about the drive way We have alot of trucks and that area always cracks up we are working on it. Thank you for the review and again so sorry about the driveway.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Management Lisa Beene on 30 Jun 2022
Thank you Jessica

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Wonderfully efficient staff
Stayed 3 nights in Apr 2022

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2022
Response from Management Lisa Beene on 5 Apr 2022
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 3 nights in Feb 2022
Response from Management Lisa Beene on 5 Apr 2022
Thank you Roy, We are so happy you loved your stay.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everting but the bed was great
The bed was really firm. I could not get comfortable. Facility was clean, Staff were professional and welcoming. I did not raise the issue of comfort to staff, assuming nothing could be done.
Stayed 2 nights in Feb 2022
Response from Lisa Beene on 9 Feb 2022
I am sorry the beds were to firm for you. When you come back please let me know I have a mattress topper i will fix you up.

6/10 Okay

Greg

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Could've been better
Facility is clean and convenient. But beds are hard as a rock and it is very noisey thru the night. Second stay at this location same both times.
Stayed 1 night in Dec 2021

10/10 Excellent

Michael

Stayed 2 nights in Dec 2021

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
this place was a nice place to stay, the service was great and i was very impressed had a couple issues but the service people took care of it. the bed was comfortable. the breakfast was ok and for the most park the room was clean
Stayed 1 night in Dec 2021
Response from Lisa Beene on 9 Feb 2022
Thank you so much. We loved having you.

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindsay, OK Best Western
Although I arrived later in the evening, the staff was there to greet me and the room was clean, quiet and comfortable.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay
This hotel was comfortable and fine for what we needed. We were disappointed because neither our TV nor our microwave worked. We were just there overnight, so not worth the effort to try to get maintenance in to fix. The team members were friendly and helpful. Breakfast was pretty limited. Also, the information on the site stated that this hotel was 19 miles from Sooner Mall in Norman which cannot be true!
Stayed 1 night in Oct 2021
Response from Management on 19 Oct 2021
I am sorry you did not have a great stay as that is always what we strive for. I checked the room when i read this review and both the TV and microwave are working great. I am not sure what went wrong here but please remember we cant fix anything if we do not know about it. As far as breakfast we have a full hot breakfast daily so again I am not sure what was or wasnt on there that you may have wanted. We always have eggs some kind of meat biscuits and gravy waffles,sweet roll and 6 cereals. I hope you will return so we can show you a great stay. Thank you Lisa Beene General manager

10/10 Excellent

Vickie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice and helpful, the representative at the front desk was lovely and professional and extremely helpful!
Stayed 1 night in Oct 2021

8/10 Good

Jeremiah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only place to stay in Lindsay OK
Comfy bed and great location. Staff is very helpful
Stayed 1 night in Aug 2021

10/10 Excellent

Dung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The room was really clean. The staff was very helpful and polite.
Stayed 1 night in Jul 2021

10/10 Excellent

Dung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The rooms were really nice and clean. The staff was friendly and helpful.
Stayed 1 night in Jul 2021

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Management on 6 Jun 2021
I am sorry you felt the need to leave us a bad review because of the fact that we had to call the police to have your husband removed from property. We do not allow that type of behavior here that is why we have a great property. Thank you and have a nice day.

8/10 Good

Ashly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Our stay was just an overnight stay. The hotel was very clean and the front clerk was very nice. We would definitely stay again.
Stayed 1 night in May 2021
Response from Management on 6 Jun 2021
Thank you, We loved having you. Please come back and see us again soon

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool was not open. After a long day at the ball field we were looking forward to getting in the pool.
Stayed 1 night in May 2021
Response from Management on 6 Jun 2021
I am so sorry the pool was not open on your stay. I hope you will come back and see us soon and enjoy the pool is now open we hope to see you soon.

10/10 Excellent

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather is good the staff is very nice
Stayed 3 nights in Feb 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2021

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Thhos is the 4th time I have stayed at the BW Lindsay. Its the perfect place for me to meet with clients for our annual i surance enrollments. The staff is always friendly and helpful. The room os clean and comfortable.
Stayed 1 night in Dec 2020

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
Fantastic experience
Stayed 2 nights in Jun 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
When we arrived after a long travel at 12:00a.m. We were all exhausted and tired. The kids were ready to sleep. The room we walked into first wasn't cleaned. One of the beds was unmade and pillows all in the chair. This was frustrating especially with the covid 19. We expected to be in a clean and safe environment. First impression was not very great!
Stayed 3 nights in Jul 2020
Response from Lisa on 6 Jul 2020
I am so sorry this happened on your visit. Please let me explain. We are taking every precaution however the day you checked in we had a new employee that made a mistake in choosing the room and didn't really understand the housekeeping report.We work very hard here to make sure our guests are safe and hope you will return to visit us again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was great. My only complaint is the price. They have jacked up their prices, I assume because of Covid-19.
Stayed 1 night in Jun 2020
Response from lisa on 7 Jul 2020
I am not sure why this was left but our prices have not gone up due to covid they have gone done. Please feel free to call me .

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Lisa on 7 Jul 2020
Thank you We loved having you and hope to see you soon

8/10 Good

Mike, Pittsburgh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the room was a little pricey for what you get but definitely the best hotel in Lindsay
Stayed 1 night in Mar 2020

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service quality of staff. Room was clean at check in
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff are very nice and welcoming. They always greet guest and are courtesy
Stayed 1 night in Jan 2020
Response from Lisa on 6 Feb 2020
Thank you, We loved having you.