Unfortunately, based on our experience during our stay, I cannot recommend this hotel.
Within the first 15 minutes of using our room, we noticed several hairs, including long black hairs, in different places. We immediately reported this to the reception.
Unfortunately, the response from the male receptionist was extremely disappointing. Instead of acknowledging the issue or offering any kind of solution, he told us that the hairs must have been from us and that this was not the hotel's responsibility. Neither my partner nor I have long black hair, so this explanation was simply not plausible from our perspective.
What was even more disappointing than the hairs themselves was the way our concern was handled. The receptionist was extremely unfriendly, dismissive and spoke to us in a very condescending manner. At no point did he show any understanding for our complaint, apologize for the condition of the room, or suggest any solution. We would have expected, at the very least, that our concern would be taken seriously and that an attempt would be made to resolve the issue.
Unfortunately, this interaction left a much worse impression on us than the cleanliness issue itself. Problems can happen, but the way a complaint is handled makes a significant difference to the guest experience.
To be fair, the location of the hotel is excellent, with the beach only about a two-minute walk away.
Overall, however, we were very disappointed, particularly by the lack of professionalism.