Anchorage Log Cabin Visitor Information Center Hotels

"Checked in at 9 pm and checked out at 11, they kept my 100$ deposit for having a couple dirty towels on the ground in the bathroom"

"No room service except for breakfast."

"Room was good , Our room was on first floor near main entrance so smokers were standing right outside our window. Smell didnt make it into room as window was closed. Still uncomfortable to see people pacing back in forth as they smoked. Staff was more than helpful.. Parking was ok if you were lucky enough to park on property as parking lot was small , otherwise you had to park on street. We were lucky we stayed on a weekend and found a spot near hotel. All in all was ok for the price considering summer rates usually double prices at most hotels in anchorage."

"Breakfast was limited "

"The hotel has been recently opened and rebranded. The rooms are cozy and quaint. Adorable fridge in rooms and grest coffee in the rooms. Comfy beds, great gym, nice staff, coffee shop and restaurant on site. Walking distance to many restaurants and shopping, airport is a short drive. Cons: Very noisy with a train coming through nightly (more than once) there are ear plugs offered at the bedside. The absolute worst (I think 1 ply) toilet paper in the rooms."

"The hotel was clean and appeared to be well maintained. The staff was courteous and helpful."

"We were locked outside at 11:30 pm for close to an hour. I had left the key card in the room. I was told if that happened there was going to be a night security person. He came for work when we were locked out and also couldn't get into the building. He was very nice and really tried every option but I had a child with me and a flight to catch. He was eventually able ro get a guest who could hear the pounding to let us in the lobby. He didn't know how to make us a key and wasn't able to get ahold of anyone on rhe phone until close to an hour. Very stressful. Also the overflow parking lot had nonguests staying in their cars."

"I was treated rudely at Bruins just coming off the jet. All I wanted was a beer and a light dinner as it was late. The bartender was very short, unwelcoming, and rude! I will call his supervisor to complain now that I am checked out. The service I was recieving was the night of April 22."

"Everything has been great every time we have stayed here except the exact same issue: checking in and checking out. Every single time we have checked in and checked out, we have had to stand there waiting and waiting on an employee to show up at the desk. There is no bell. No way to get anyone’s attention. And there is never anyone standing behind the desk. This is the ONLY hotel I have ever stayed at nationwide where we have to hunt down someone to check in. If that’s going to be the case, why require it at all? Why don’t you just have automated checkin/out like the AirB&B places do so we don’t even have to deal with a person at all? That would be so much easier. I hope this problem gets fixed in the future. It’s really awkward and uncomfortable to just have to stand there with no other option ESPECIALLY if we are in a hurry. "