Lombard Romantic Hotel

"Courtesy and consistency is the name of the game here. That being said, as always the case for the Club Quarters Hotel Central Loop, it was a great stay. Check-in was very swift and purified water dispenser at every floor is an excellent idea. Additionally, there was a business center with Coffee dispenser at the basement floor which we used quite a lot. The receptionist gave us a room with small refrigerator and microwave, we took advantage of having a meal at the room. Looking forward to "returning" for another opportunity in the future. Thank you very much once again!! "

"Staff was friendly and helpful. Room was clean and the bed was comfortable. "

"Everything was good "

"Everything was perfect. We own a cleaning company so when traveling or staycationing we check the beds for bedbugs, lice and any other critters. Everything was pristine. I also let the phone staff know we were staying for my wife’s birthday and requested a higher room and they did say they couldn’t guarantee that but not only did they give us a higher floor they gave us a corner room also! Probably on of the best views in the building. Thank you for that. The area is also less congested than other parts of downtown. There’s SOME street parking nearby. Walkable distance to 7Eleven, Whole Foods and Jewel. Love this boutique hotel better than the large chain ones. Customer service was also great. We will be back. "

"Ok front desk stuff not welcoming "

"I am extremely disappointed with my recent stay. I prepaid for a Lake View room with two Queen beds, but the experience at check-in was deceptive and unprofessional. Upon arrival, the front desk agent disappeared for 10 minutes to whisper with a colleague. He then claimed our room was ready, but we found ourselves in a room with much smaller beds. It felt like a deliberate attempt to see if we’d just "accept" a lower-tier room. When I returned to the desk, I was told no Lake View Queens were available. Our only options were to stay in the cramped beds or move to a non-lake view room. Since we didn't fit in the smaller beds, we moved—effectively paying for a view we didn't get. Management offered some food vouchers as compensation. Since we arrived late and were checking out the next morning, these were useless. I even received an automated text from "Inderjeet" asking about my stay. I replied with these issues and received zero response. After a five-hour flight, the last thing you want is to haggle for the room you already paid for. I expected much better from a Hilton brand."

"They had a great staff"

"Say it has a pool but dont"

"Great hotel. Check in was fast. Our room was very clean. Our bed was one of the best I’ve ever had. Very comfortable.Great location for our daughter’s 21st birthday pub crawl. Lotta places to go to right around the corner on Hubbard Street."