Dear Guest, Thanks for staying with us. We appreciate your feedback! Kind Regards, Sebastian Guest Relations Manager

Dear Chun Kit, We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Guest Relations Manager

Dear HK , We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sebastian Drabinski Guest Relations Manager

Thank you very much for your review Sunny! We hope to see you back soon!

Good morning, Thank you very much for your nice feedback to us. We look forward to welcoming to again at our hotel! Kind regards, Marta B

Dear Willa, Thank you for the great review of our hotel! The team is working hard to be the Best Mercure in the UK and we would appreciate you share your experience with other travelers on TripAdvisor. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

Hi, Thank you for sharing your comments, it is a pleasure to receive your four star review. We are delighted to read your feedback. It is a pleasure to share your comments with the rest of the team. We look forward to welcoming you back in the very near future. Kind regards, Victoria. Mercure London Hyde Park.

Thank you for your excellent feedback, it is a pleasure to receive your four star review, thank you. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the hotel very nice and the location good. We look forward to welcoming you back in the very near future. Kind regards, Victoria Crampton Guest Relations

Thank you for taking your precious time to review your recent stay with us, I am sorry you were disappointed with the service received. I can assure you this was not intentional, we take great pride in ensuring every guest has a memorable and positive stay with us. I am sorry this was not the case on this occasion. We do hope to have the pleasure of welcoming you back in the very near future. Kind regards, Sonya Young Operations Director

Mercure London Hyde Park Hotel is an exclusively designed boutique hotel, tucked away in a peaceful and lush garden square. Perfectly located just a 2 minute walk from Paddington Station and on the cusp of London's iconic Hyde Park We look forward to welcoming you back in the very near future Kind regards, Sonya Young Operations Director

Dear Holly,Thank you for your valuable feedback. We’re glad to hear that you found our hotel clean, quiet, and conveniently located near Paddington Station. We’re also pleased that our night staff were able to assist you and make your stay comfortable.We apologize if our day staff seemed a bit snarky. We strive to provide the best service to all our guests at all times, and we’ll certainly address this feedback with our team to ensure a more pleasant experience in the future.We understand that the size of the rooms might not have met your expectations. As you rightly pointed out, this is a common feature in many London hotels due to space constraints. However, we’re always looking for ways to improve our guest experience and your feedback is invaluable in this regard.We’re happy to know that our luggage storage service was helpful for you. We aim to provide services that add value and convenience to your stay.Thank you once again for your review. We hope to welcome you back in the future and provide an even better experience.Kind Regards,Imed Chikhaoui

Dear Jeanne,Thank you for your positive review! We’re delighted to hear that you found our property to be great and very clean.Your kind words about our staff are greatly appreciated. We strive to provide knowledgeable and kind service to all our guests, and it’s wonderful to hear that we succeeded in doing so during your stay.We look forward to welcoming you back in the future. Thank you again for choosing our hotel and for your positive feedback.Kind Regards,Imed Chikhaoui

Dear Garrett,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Imed Chikhaoui

Dear Gail,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Imed Chikhaoui

Dear Renee,Thank you for your review. We’re glad to hear that you found our property lovely and the room cosy as advertised. However, we’re sorry to hear about the strong smell you experienced during your stay. We take such matters seriously and will investigate this issue to ensure it doesn’t happen in the future. We appreciate your feedback and hope to provide a better experience on your next visit.Kind Regards,Imed Chikhaoui

Dear Ben,Thank you for your positive review! We are delighted to hear that you appreciated the neatness and functionality of our rooms, despite their size. Your feedback about our convenient location is also greatly appreciated.We strive to provide our guests with a comfortable and enjoyable stay, and it’s wonderful to know that we were able to meet your expectations in these areas.We look forward to welcoming you back for another enjoyable stay in the future.Kind Regards,Imed Chikhaoui

Dear David,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Imed Chikhaoui

Dear Yukihiro,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Imed Chikhaoui

Dear Rachel,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear David,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Juan Manuel,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Mary Annelyn Yao,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Thomsa,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Abbie,Thank you for taking the time to share your feedback on your recent stay at our hotel. We are glad to hear that you enjoyed our convenient location, close to the tube station and Hyde Park.We apologize for the inconvenience caused by the smell in your room and the slow drainage in the shower. We have informed our maintenance team to fix these issues as soon as possible. We also regret that you were disturbed by the noise from the construction site next door. We are doing our best to minimize its impact on our guests.We appreciate your recommendation for short stays and we hope to welcome you back again for a longer and more comfortable stay in the future. Please do not hesitate to contact us if you have any questions or concerns.Kind RegardsImed Chikhaoui

Dear Lena,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsImed Chikhaoui

Dear Denise,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Renata,Thank you for your review! We’re glad to hear that you found our location convenient and our staff attentive. We understand that the size of the room and the carpeting were not to your liking. We’d like to inform you that we offer a variety of rooms to suit our guests’ needs, and we would be more than happy to help you find a room that better suits your preferences during your next stay. We appreciate your feedback and look forward to welcoming you back to our hotel. Kind RegardsImed Chikhaoui

Dear Derrick,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Dear Christian,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Esther,We are very sorry to hear that you had a bad experience at our hotel. We apologize for the noise and inconvenience caused by the room location and the staff. We value your feedback and we will take the necessary measures to improve our service and ensure a comfortable stay for our guests. We hope you will give us another chance to make it up to you and show you our true hospitality. Thank you for your understanding and cooperation.Kind RegardsImed Chikhaoui

Dear Meredith,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Lim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsImed Chikhaoui

Dear Spencer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsImed Chikhaoui

Dear Sharon,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Dear Anonymous,We very much appreciate your comments regarding your stay at the Mercure London Hyde Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind RegardsImed Chikhaoui

Dear Wenjun,Thank you for your positive review! We’re delighted to hear that our front desk staff was friendly and helpful, and that our luggage storage service was beneficial for you. We strive to provide excellent service to all our guests and your feedback is greatly appreciated. We look forward to welcoming you back in the future!Kind RegardsImed chikhaoui

Dear Michael,Thank you for your feedback! We’re glad to hear that you appreciated the quietness of our rooms and our large beds, despite the size of the room. We always strive to accommodate our guests’ needs, so we’re happy that we could assist with your early arrival. We hope to welcome you back in the future! Kind RegardsImed Chikhaoui

Dear Hasan,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Dear Deborah,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Dear Edward,Thank you for your review. We are glad to hear that you enjoyed our clean and well-appointed rooms, as well as our convenient location near Paddington Station and many restaurants. We apologize for the inconvenience caused by the delay in your check-in. We value your feedback and we will work on improving our service to ensure a better experience for our guests. We hope to see you again soon at our hotel.Kind RegardsImed Chikhaoui

Dear Edward,Thank you for your kind words. We are glad to hear that you enjoyed your stay at our hotel. We always strive to provide our guests with comfortable and spacious rooms in a quiet location. We hope to see you again soon. Kind RegardsImed Chikhaoui

Dear Joshua,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Dear Nobuhiko,Thank you for your review. We are glad to hear that you found our transportation convenient. We apologize for the narrow hallway, which is due to the historical architecture of the building. We hope you enjoyed your stay and we look forward to seeing you again.Kind RegardsImed Chikhaoui

Dear Matthew,Thank you for your review. We are happy to hear that you liked our location, which is close to Paddington Station and many dining options. We are also pleased that you were able to attend the wedding nearby. We hope you had a wonderful time in London and we would love to welcome you back soon.Kind RegardsImed Chikhaoui

Dear Frank,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind RegardsImed Chikhaoui

Dear Margaret,Thank you for taking the time to tell us about your experience at the Mercure London Hyde Park Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dear Ken,We appreciate your feedback. We are glad that you liked our location, but we are sorry to hear that the shower was not excellent. We understand that hot water is essential for a comfortable stay, and we apologize for the inconvenience caused by the low temperature. We will check our water heater system and make sure it is working properly. We hope you enjoyed your stay in London and we hope to see you again soon.Kind RegardsImed Chikhaoui

Dear Cindi,We appreciate your honest feedback. We are sorry to hear that you had some issues with the carpet, the air conditioning, the USB outlets, and the noise level in your room. We strive to provide a clean, comfortable, and quiet environment for our guests, but we clearly fell short of your expectations. We will address these problems with our housekeeping and maintenance staff and make sure they are resolved as soon as possible. We are happy that you liked the free items in the mini bar. We hope you enjoyed your stay in London and we hope to have another chance to serve you better in the future.Kind RegardsImed Chikhaoui