This was the worst experience of a hotel booking it is possible to imagine. When I arrived at the hotel it was in a disgraceful state with rubbish everywhere. It soon became clear that this was no longer a hotel but a shelter for the homeless. The only person available to speak to was a security guard who gave me the number of the owners, who are based in India. They didn't even know that they owned the hotel, far less whether it was open or not. I had to book into another hotel, obviously. Getting a refund was almost impossible and this website was completely useless. They have no presence in the UK and communication is through very poor call centres. I asked for compensation for the inconvenience and expense I had suffered but was offered nothing. If you are a traveller in difficulty this website will offer you nothing and I will never run the (high) risk of using it again.
fraser
於 2020 年 10 月住了 1 晚
2/10 很差
真實旅客
2020年9月17日
不滿:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2020 年 9 月住了 2 晚
2/10 很差
Nathan
2020年5月16日
Nathan
於 2020 年 5 月住了 1 晚
2/10 很差
Faith
2020年5月15日
Faith
於 2020 年 5 月住了 1 晚
8/10 不錯
Nathalie
2020年4月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Overall a good stay
We had a good stay, the room was clean. Unfortunately our atay was during the covid- 19 lickdown so we had no access to the pool, gym or restutant so I can really just comment on the room and service.
Service was really good have nothing bad at all to say about the employees at the hotel.
Room was good and clean.
Nathalie
於 2020 年 3 月住了 5 晚
8/10 不錯
真實旅客
2020年3月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Service A*
The gentleman on the front desk were more than helpful. Bed comfortable, however hard to achieve a fully peaceful sleep from the light of the hallway.
真實旅客
於 2020 年 3 月住了 1 晚
2/10 很差
真實旅客
家人同遊
2020年3月16日
不滿:整潔度、住宿狀況和客房舒適度
Noise is unbearable....
Would never return to this hotel or recommend it. he hotel had a horrible smell in the reception area and then also very unpleasant 'air freshener' smells outside the rooms. worst of all was the 'generator' noise coming from ouside. It was deafening. There was a party/function which went on until around 3 am which again mad eit impossible to get any sleep. The rooms were very shabby and dirty. All in all the worst hotel experience I h ave ever had. Do not let the tranquil image of the pool persuade you that the Lansdowne is in any way relaxing or tranquil!!