Dear Yao Te,Thank you for your review. We are pleased to hear that you found our hotel location convenient for taking train and bus. We are located near Paddington Station, which is one of the major transport hubs in London. You can easily access many attractions, such as Hyde Park, Madame Tussauds, and Buckingham Palace, from our hotel. We hope you enjoyed your stay and we hope to see you again soon.Kind RegardsImed Chikhaoui

Dear Calvin,Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind RegardsImed Chikhaoui

Good morning Kai Man, Thank you for taking the time to review your stay. We do hope you enjoyed your time with us and in London, and hope to welcome you back in the future.

Dear guest, Thank you for your feedback.

Dear Eric, Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rupal Operations Manager

Dear Mr Hung, Thank you for scoring us 10 out of 10 I really appreciate your time for giving us the feedback. Regards Rupal Operations Manager

Thank you for the feedback, we look forward to welcoming you back

thank you for a 10/10 rating

We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Thank you for your feedback and Thank you for staying with us. Regards, Aman General Manager

Thank you for staying with us and your feedback. Regards, Aman

Thank you for staying with us and your feedback. Please do not hesitate to contact us for discussing your feedback further, Regards, Aman

Thank you for staying with us and your feedback. We look forward to seeing you again. Regards, Aman

Thank you for staying with us and for such a great feedback. The Mercure London Paddington team is delighted to hear your feeback and hope to see you again at the hotel. Best regards Ama General manager

Thank you for sharing your excellent feedback, it is a pleasure to hear you found the hotel 4/5. Your feedback is very well received by the whole team, we look forward to welcoming you back in the very near future. Kind regards, Victoria, Guest Relations

Dear Pak yu Thank you so much for your feedback, we are sorry to know that you found your room small. Mercure Paddington offers a large range of room types suitable for all guests needs, please let us know on a next stay with us, our Front office team will ensure you have the right room type for you. Looking forward to see you again with us. Kind Regards

Thank you so much for your feedback. Kind Regards

Dear Fung Yee Thank you so much for taking time in share your experience with us. We are happy to know that our location worked out for you. We are sorry to know that you found the wifi weak, your comments will be shared with our maintenance team. Looking forward to see you again in Mercure London Paddington. Kind Regards

Dear Catherine Thank you so much for taking time to review our hotel. Looking forward to welcome you back in Mercure London Paddington Kind Regards

Dear Ying-Liang, We very much appreciate your comments regarding your stay at the Mercure London Paddington Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure London Paddington Management

Dear Ying-Liang, We very much appreciate your comments regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure London Paddington Management

Thank you for sharing your feedback, it is a pleasure to receive your four star review. We look forward to welcoming you back in the very near future. Kind regards, Victoria. Mercure London Paddington

Thank you for sharing your feedback, I am sorry to hear you felt the hotel was too noisy and you struggled to sleep. I can assure you this was not intentional, we strive to ensure each and every guest has a positive and memorable stay with us. I am sorry to hear this was not the case on this occasion. We do hope to have the pleasure of welcoming you back in the near future in order to restore your confidence in our hotel. Kind regards, Victoria Crampton.

Thank you for taking your precious time to review your recent stay with us, Thank you for your feedback regarding the convenient and comfortable location. I am delighted to hear you found the access easy to Paddington station via Heathrow Express. We look forward to welcoming you back. Kind regards, Victoria Crampton Guest Relations

Thank you for taking your precious time to review your recent stay with us. I am sorry to hear you were disappointed with the cleanliness and air conditioning at the hotel. I can assure you this was not intentional, we are often commended on the wonderful location, excellent service and cleanliness. I am sorry to hear our usual high standards did not meet your requirements on this occasion. Thank you once again for your comments. Kind regards, Victoria Crampton Guest Relations

Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the location good, the price reasonable and the service friendly. Kind regards,Victoria Crampton, Guest Relations

Thank you for taking your precious time to review your recent stay with us, I am delighted to hear you found the hotel very well located. We look forward to welcoming you back. kind regards, Sonya Young Operations Director

Thank you for taking your precious time to review your recent stay with us. The Mercure London Paddington 4-star hotel offers an unbeatable combination of contemporary design, comfort and convenience for your stay. I am delighted you chose to stay with us for your conference stay in London. We look forward to welcoming you back. kind regards, Sonya Young Operations Director

Your comments on the location are very well received, I am pleased to hear we were perfectly positioned for your trip to London. I am sorry to hear you found the room small, please be aware we offer a wide range of room types to meet the needs of all our guests. Our rooms vary in category and size and are all accordingly priced. We look forward to welcoming you back in the near future. Kind regards, Sonya Young Operations Director

Dear Anonymous, We very much appreciate your comments regarding your stay at the Mercure London Paddington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry to hear that the car park was expensive but we don't have one for the hotel so its local pay and park and there is a board display with the rates also the website shows you all the locations and car park charges near to the hotel so that you can make an informed decision. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Mercure London Paddington Management

Dear Guest, Thank you for your feedback and we look forward to welcoming you again another time. Best regards, Mercure London Paddington Hotel Team

Dear Nobuhiko,We apologize for the inconvenience you experienced during your stay due to the elevator issues and the lack of a refrigerator in your room. We understand how important these amenities are to our guests’ comfort and satisfaction. Please be assured that we are addressing these concerns to prevent future occurrences. Despite these issues, we’re glad that the rest of your stay was satisfactory and hope you’ll consider us again for your lodging needs, as we continually strive to improve our services.Kind Regards,Imed Chikhaoui

Dear John,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that our front staff made a great impression with their friendliness and helpfulness. It’s wonderful to know that you found our rooms comfortable and that you would recommend our hotel to others.We strive to provide our guests with an exceptional experience, and your feedback is a valuable part of that process. Thank you again for your kind words. We look forward to welcoming you back on your next visit.Kind Regards,Imed Chikhaoui

Dear David,Thank you for your perfect rating! We’re thrilled to hear that you had a 5-star experience at our hotel. Your satisfaction is our top priority and your feedback is greatly appreciated. We look forward to welcoming you back soon.Kind regards, Paris - Mercure London Paddington Hotel

Dear Jack W Parker,Thank you for your review. We’re glad to hear that you appreciated our location near Paddington Train Station. We understand that easy access to public transportation can make all the difference in your stay. We hope to see you again soon!Kind Regards,Imed Chikhaoui

Dear Jack,Thank you for your review. We understand that you found the room to be smaller than expected. We strive to meet the needs of all our guests and we offer a variety of room types to accommodate different preferences. We would be more than happy to assist you in selecting a room that better suits your needs for your next stay. We appreciate your feedback as it helps us improve our services. Kind Regards,Imed Chikhaoui

Dear Rachael,Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you experienced during your stay.We understand that the noise from the Crossrail Elizabeth line was disruptive and we apologize for the inconvenience. We are continuously working on soundproofing measures to minimize such disturbances for our guests.We’re also sorry to hear about your experience with the breakfast. We strive to provide a quality dining experience and it seems we fell short in this instance. We will address this with our culinary team to ensure our food is served at the appropriate temperature.We understand that these issues affected the quality of your sleep and overall experience, and for that, we sincerely apologize. We value your feedback and will use it to improve our services.We hope you will reconsider and give us another opportunity to provide you with a better experience in the future.Kind Regards,Imed Chikhaoui

Dear Chihaya,Thank you for staying with us and for taking the time to leave a review. I am glad that you found our location convenient and that you enjoyed your sleep and breakfast. I'd like to extend our apologies that you found the room too small for your needs. We have a range of rooms available suited to different needs at different prices. Please do let us know next time you stay so that we can ensure your reservation is for a room that is suited to your needs. Kind regards, Paris - Mercure London Paddington Hotel

Dear Karen,Thank you for staying at our hotel and taking the time to leave a review. I'm thrilled that you had such a positive experience with our team who helped you during your stay. We look forward to welcoming you back to London again soon.Kind regards, Paris - Mercure London Paddington Hotel

Dear Nobuo, thank you for staying with us and for taking the time to leave a review. We are glad you enjoyed your stay. We hope to welcome you back again one day soon. Kind regards, Paris - Mercure London Paddington

Dear Natalie, thank you for staying at our hotel and for sharing your feedback. We are happy to hear that you liked the cleanliness of the hotel. Your compliments are much appreciated. We apologise for the inconvenience caused by the construction noise outside and the blinds. We are aware of the ongoing roadworks near our hotel and we are working with the authorities to minimise the impact on our guests. We also offer earplugs upon request. We are sorry that you found the room and bed too small for your comfort. We have different room sizes and types available, and we would be happy to help you find a more spacious one for your next visit. We hope this did not affect your overall experience and we hope to have another chance to welcome you back and provide you with a better stay. Kind regards, Paris - Mercure London Paddington Hotel

Dear Yee Woo, Thank you for taking the time to leave positive feedback regarding your recent stay with us. We are glad you found our location convenient for getting to and from Heathrow Airport and overall enjoyed your stay with us. We look forward to welcoming you back to London one day soon. Kind regards, Paris - Mercure London Paddington Hotel

Dear Roderick,Thank you for taking the time to tell us about your experience at the Mercure London Paddington Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Imed Chikhaoui

Dear Frank, Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our staff friendly, appreciated the value of your room, and enjoyed a comfortable stay.Providing exceptional service and a comfortable environment for our guests is our top priority, and it's always rewarding to hear when we've succeeded. Your kind words are truly appreciated and serve as motivation for our team to continue delivering outstanding experiences.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards,Veronica Scarpellini

Dear Karin, Thank you for taking the time to share your thoughts. We appreciate your feedback. Your feedback is valuable, and we'll certainly look into addressing these aspects to enhance the overall guest experience.We appreciate your input and hope to have the opportunity to welcome you back for an improved experience in the future.Kind Regards,

Dear Peter, Thank you so much for your kind words and for choosing our hotel! We're delighted to hear that you had a great experience during your stay. Our team is committed to providing excellent service, and it's always rewarding to know when we've succeeded in making our guests happy.Kind Regards,

Dear Thomas, Thank you for taking the time to share your feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us to continually improve our services.We sincerely apologize for the inconvenience caused by the construction site near our property. We understand that a peaceful and quiet environment is essential for a good night's sleep, and we regret that this was not the experience you had during your stay.Please be assured that we take this matter seriously, and we are actively working to address the noise issues caused by the construction. We understand the importance of providing a comfortable and restful atmosphere for our guests, and we are taking steps to minimize the impact of external factors on the overall guest experience.We value your feedback, as it helps us identify areas for improvement. If there is anything specific you would like to share or discuss further, please feel free to contact me directly at veronica@lth-hotels.com . We are committed to ensuring that our guests have a pleasant stay, and we appreciate your understanding as we work to resolve this issue.Once again, we apologize for any disruption to your stay, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Veronica Scarpellini Operations Manager