We booked the Deluxe Room with a king bed at the Knight of Nottinghill through Expedia (based on a photo of a nice large room with a king bed). When we arrived however, we were put into a tiny, musty-smelling room with a double bed. We spoke with the Supervisor, who gave us 2 different stories – all the rooms are the same size and the hotel had not yet changed the photos on their web site or on Expedia; AND they did have a king room, but the one we booked had been given to someone else who had booked it 3 days prior. She offered us a different room (which was a bit larger than the first one but still very small), gave us a half-hearted apology, and said there was nothing else she could do. We pushed back and she offered us a free lunch, then a free dinner. She then relented and gave us a refund worth about one nights’ stay. Luckily, we noticed that our credit card had actually been charged instead of refunded. We spoke with the manager about this the following day, and after a few unsuccessful attempts at refunding our credit card, he shrugged his shoulders and said that there was nothing he could do, and that it was up to us to figure out why he was unable to refund our card. After arguing with him for about 20 minutes he finally agreed to give us the cash. Both the supervisor and the manager were dismissive, rude, and did not seem to understand the concept of customer service or hospitality. One star is too generous.