2/10 糟糕
Antonio
与配偶出行
2025 年 11 月 14 日
不满意：清洁度、服务设施、住宿条件和设施
AVOID THIS PLACE!
Read my first sentence again: AVOID THIS PLACE! The only positive is the location.
After a 10-hour flight, our room was on the top floor. There is NO ELEVATOR, and the stairs are incredibly NARROW and STEEP. Hauling a 50lb checked bag up was a severe struggle.
Returning later, we found two major issues: no hot water and a broken heater. The room was freezing cold. We called the after-hours number and explained the problems; I was told they would only contact us back "If they consider it an emergency." We were completely ignored and left to spend the night cold and dirty.
The next morning, after brushing my teeth with ice-cold water, I called and messaged repeatedly for a repair. Zero replies. We had to leave for pre-paid events without any resolution and continued contacting them throughout the day with no response.
It wasn't until I escalated the issue via Expedia, demanding a refund, that they finally replied. Expedia was helpful and got them to fix the amenities. They also informed me the hotel would refund the first night.
However, when I contacted the company directly, they reviewed my issues and flat-out refused the refund. To make matters worse, they didn't even start replying to my messages until after I had checked out and was in another city!
In summary: AVOID THIS PLACE! Terrible service, broken amenities, and dishonest refusal to remedy the situation.
Antonio
2025 年 10 月入住 4 晚