Long Hanborough Hotel with Pool

"Clean room"

"Seem to have been upgraded to a studio which was a lovely surprised and so well equipped. "

"Where do I start… check in-no one took a deposit so had trouble with having to pay for everything as I couldn't bill room until I finally sorted it at the front desk. Room key didn’t work second day because my reservation of adding a night seemed to confuse staff so had to be at the front desk every morning until that was sorted. Room restock was HORRIBLE. Had to call every night of a 4 night stay because staff had not refreshed at least 1-5things such ascoffee, tissue, sugar, water, spoon, coffee cups. They didn’t clean room, wipe fixtures, or vacuum. Bed was made by throwing up the duvet and haphazardly throwing the pillows on the bed. Had a young woman masseuse who thought she was a medical doctor and I had to tell her 4 times to stop working on my back in a sensitive area and she told me “but you are tight all over” so we work where it’s needed!!!!!!! Excuse me I have been in this body for 60 years and I know it better than you little girl!!!! Room was noisy as it was right next to the utility closet where the staff made a huge ruckus getting the vacuums out at 7:30am every morning. Fire alarm went off randomly one morning at 8am-no communication, information. Nothing. I ignored it as the service was so subpar I figure it was a false alarm..and it was but it went on for 20 minutes. You get complimentary items first night but then couldn’t get them again even though I offered to pay for them to get them. Got impression all staff just did the BARE minimum"

"Hotel grounds and building grand… bed rooms tired need a refurb, carpets crawly… bathroom clean and had been refurbed. Room was not serviced. Staff at reception low energy. Staff at breakfast much better, buffet breakfast average …. Bacon left to cool in sauce pan with fat accumulating … consider ala carte it could have been so much better …. Overall 2 nights served its purpose but was expecting much more so disappointed "

"Nice hotel in a lovely location if you like a bit of a walk. Rooms are renovated and property is well maintained. Larger size bed was very comfortable. Some things don't match the ambition. For example, no way to get coffee in the morning. My room had an electric cattle."