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荷里活酒店的評價

3.5 out of 5
荷里活酒店
1160 North Vermont Avenue, Los Angeles, CA

評價

7.0

不錯

10 分評分，優異；1006 則評價中有 298 則" "
8 分評分，不錯；1006 則評價中有 243 則" "
6 分評分，一般；1006 則評價中有 186 則" "
4 分評分，欠佳；1006 則評價中有 123 則" "
2 分評分，很差；1006 則評價中有 156 則" "

7.6/10 

整潔度

7.6/10 

職員與服務

6.8/10 

設施服務

7.0/10 

住宿狀況

7.2/10 

環保程度

評價

6/10 一般

chang

於 2022 年 4 月住了 2 晚
Pil M. 於 2022年10月5日的回應
Thank you for your review, we are working on improving daily. Hope we get another chance soon.

6/10 一般

Amy

讚好：職員與服務
I liked the shower
於 2024 年 3 月住了 1 晚
PM 於 2024年5月23日的回應
Thank you for your feedback, we will work harder to provide better service to our future guest.

6/10 一般

Koko

伴侶同遊
不滿：職員與服務和住宿狀況
.
於 2024 年 5 月住了 4 晚
PM 於 2024年5月23日的回應
Thank you for your honest feedback, we will use it to grow and better our service.

10/10 優異

Mariana

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚
PM 於 2024年5月23日的回應
We are happy to see you enjoyed your stay, hope to see you again. Thank you for your 5 star review.

8/10 不錯

Sancheti

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 4 晚
PM 於 2024年5月23日的回應
Thank you for your review, we will look internally on what we can do to win that extra star on your next visit.

2/10 很差

Lisa (Dana Point)

多人同遊
不滿：整潔度、職員與服務和住宿狀況
Dahlia at the front desk is the rudest most arrogant person and should not be in customer service. Zero hospitality and zero smile. An embarrassment to the hotel itself. You know it’s bad when other guests are commenting about the same person when in the elevator and at the pool.
於 2024 年 5 月住了 1 晚
PM 於 2024年5月23日的回應
sorry to hear your stay was not as you expected, we are internally dealing with the situation you mentioned.

8/10 不錯

Geralyn

讚好：職員與服務
不滿：住宿狀況
The bathroom needed renovation. The shower needed DEMOLITION. I didn’t even want to step in it so I took a sponge bath the two days I stayed there.
於 2024 年 5 月住了 2 晚
PM 於 2024年5月23日的回應
Thank you for your review, we will better ourselves by listening to your review.

10/10 優異

Adrian

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 2 晚
PM 於 2024年5月7日的回應
Thank you for your feedback, we would love to have you stay with us again.

6/10 一般

Earl

不滿：整潔度和住宿狀況
於 2024 年 3 月住了 3 晚
PM 於 2024年5月7日的回應
Thank you for taking your time and reviewing us, though we felt short we hope we can make it up on your next visit.

4/10 欠佳

John

家人同遊
不滿：設施服務
Everything was fine until we discovered hair on walls of shower. Staff would not send housekeeping to clean stating they wouldn’t because we booked through a third party. Still a paying customer, very disappointing position
於 2024 年 5 月住了 1 晚
PM 於 2024年5月7日的回應
Sorry for the miscommunication from our staff. We will look into it internally. Than you for your feedback.

8/10 不錯

Thomas

讚好：整潔度、職員與服務和住宿狀況
Nice place. Very secure.
於 2024 年 4 月住了 1 晚
PM 於 2024年5月7日的回應
Thank you for the feedback, we hope to win that extra star next time you are in town.

10/10 優異

Anna

多人同遊
讚好：整潔度、職員與服務和設施服務
Everyone was very nice
於 2024 年 5 月住了 1 晚
PM 於 2024年5月7日的回應
We strive for the best customer service, we are happy you found the staff pleasant. We hope to see you again.

8/10 不錯

Ethan

於 2024 年 2 月住了 1 晚
PM 於 2024年5月23日的回應
We will work harder to improve on our service, so next time you are with us we win that extra star.

8/10 不錯

Belinda

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
PM 於 2024年4月22日的回應
We glad you enjoyed your stay, we hope you give us another chance to win that extra star.

10/10 優異

Debby

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great hotel and wonderful location. Clean, compfortable and wonderful staff. HIGHLY RECOMMEND THIS HOTEL
於 2024 年 4 月住了 1 晚
PM 於 2024年4月22日的回應
Thank you for the glowing review, we truly enjoyed having you stay with us, hope to see you soon.

8/10 不錯

Mark

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 1 晚
PM 於 2024年4月22日的回應
We hope you come back soon and let us win that extra star, thank you for your feedback.

8/10 不錯

Jenascia

家人同遊
讚好：職員與服務、設施服務和住宿狀況
The hotel itself was like an oasis amidst a sketchy neighborhood. Loved that the parking lot was gated and felt safe. The area surrounding it was definitely not a "walk around and see what there is to do/see/eat" kind of vibe. The hotel is obviously old but refurbished. It was nice but not the cleanest. The staff was lovely.
於 2024 年 4 月住了 2 晚
PM 於 2024年4月22日的回應
Thank you for your honest review, we hope we can win that extra star next time you visit us.

2/10 很差

Naiyana

Smells bad
於 2024 年 4 月住了 1 晚
PM 於 2024年4月22日的回應
Sorry we didn't live up to our standards we will address your issues directly.

8/10 不錯

Audrea

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I found a roach when we were leaving. I reported it to staff just to make them aware and the responded with they will exterminate. Other than that it was a nice hotel to stay in. Nice pool area
於 2024 年 3 月住了 1 晚
PM 於 2024年4月5日的回應
Thank you for your feedback, we will look into your review and fix any issue that needs to be attended to.

10/10 優異

Tammy

讚好：整潔度、職員與服務、設施服務和住宿狀況
I have stayed two times in the last 4 months. I really like it. If you have the bath tubs and are short it is a climb to get in. 😆Walk in shower was nice.
於 2024 年 3 月住了 2 晚
PM 於 2024年4月5日的回應
Thank you for the amazing review, we enjoying having you here with us as well. We look forward to your next stay with us.

10/10 優異

ivon

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 3 月住了 1 晚
PM 於 2024年4月5日的回應
Thank you for your review, we are happy to know it met your expectations. Please keep us in mind for your next stay.

10/10 優異

chin fu

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
一切都很完美
於 2024 年 3 月住了 2 晚
PM 於 2024年4月5日的回應
Thank you for your feedback, we use it as a boost to continue to work harder and harder for our guest.

10/10 優異

jacqueline

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good atención. Evething was nice people hotel. Thank you
於 2024 年 3 月住了 1 晚
PM 於 2024年4月5日的回應
Thank you for your kind words. You can always count on us if you are in town. Guest like you make our job much more enjoyable.

6/10 一般

Ana

家人同遊
讚好：整潔度和職員與服務
不滿：設施服務
Out dated, the mattress is very uncomfortable. The shower pressure was not good. Looks better online than in person.
於 2024 年 3 月住了 4 晚
PM 於 2024年4月5日的回應
Sorry if we didn't meet your expectations, hopefully next time you stay in a luminary room which has been renovated.

6/10 一般

Aarti

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
I would rate this property as a 2.5-star, not 4 star... Wish at least 3 small or 2 medium water bottles were provided in the room if you're calling it a 4 star and have coffee, we should not have to use tap water for the coffee maker. And also the coffee maker was old and not working :(.
於 2024 年 3 月住了 1 晚
PM 於 2024年4月5日的回應
Sorry to hear you were left wanting. We will definitely look into adding extra amenities in the rooms.

2/10 很差

Carol

商務旅客
讚好：整潔度和職員與服務
不滿：設施服務和住宿狀況
The website and even answering machine indicated there was a bar and restaurant. Both were closed or under construction and there was no place safe to eat or walk to nearby.
於 2024 年 2 月住了 3 晚
PM 於 2024年4月5日的回應
Thank you for your feedback, we will try to highlight our amenities so guest don't get confused on what is open and not. We hope this will help future guest.

4/10 欠佳

Jacob

家人同遊, 伴侶同遊
不滿：職員與服務
Rude staff, was not given the room I booked in advance because “they didn’t have any available”. Wasn’t even told about them changing the room and then when I brought it up to them that it wasn’t the correct room they tried acting as if they gave me and upgrade. They don’t have actual Queen beds they have “their queen” size.
於 2024 年 3 月住了 1 晚
PM 於 2024年4月5日的回應
Sorry for your stay, we will look into your issues directly. We also have the queen sizes available at all times if guest need the dimensions.

10/10 優異

Sarah

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
We were looking for a hotel in this neighborhood but were concerned about getting something affordable that was also nice. This hotel was both, which we were very happy with.
於 2024 年 3 月住了 1 晚
PM 於 2024年3月17日的回應
Hello Sarah, Thank you so much for your review, we are happy we were able to meet your needs, we are here when you need us.

10/10 優異

Raquel

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
PM 於 2024年3月17日的回應
Hello Raquel, Thank you so much for your review, we are glad we met your needs, call us back anytime you are in town.

4/10 欠佳

B. Elizabeth

家人同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
不滿：職員與服務
At the time of check in, the female receptionist was really rude. She was in a ready bad mood and treat me and my son in a bad way. It was really frustrating and got me mad to be trated that way when we just needed to rest for the night after our long trip.
PM 於 2024年3月17日的回應
Thank you Liz, Sorry you had a bad experience with us, we will look into it and make sure this doesn't occur in the future.

6/10 一般

Vanessa

不滿：整潔度
It was convenient but it’s poorly maintained. There was chipped paint, dirty cracked grout in the bathroom and stains on the walls. Continental breakfast is not included but they have a full breakfast bistro downstairs that was empty because an apple was $3.50 USD $4 USD for a bagel and another 3.50 USD for jam. Better to just walk a couple blocks to the store.
於 2024 年 3 月住了 2 晚
PM 於 2024年3月17日的回應
Hello Vanessa, Thank you for your feedback, we will learn from this and better future guest experience.

8/10 不錯

Silvia

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
PM 於 2024年3月17日的回應
Hello Silvia, Thank you for your feedback, we will grow and improve with your help. Hope to see you back soon.

6/10 一般

Sophia Alloh

讚好：整潔度、職員與服務和住宿狀況
When I booked it, it said I will have a balcony and parking is free/counted into the cost. I’ve got no balcony, had to pay an extra $38 for parking, and their restaurants was only open for breakfast, nothing else. Overall a disappointing stay with nothing around and not walkable at all.
於 2024 年 3 月住了 1 晚
PM 於 2024年3月11日的回應
Hello Sophia, We will look into your feedback, sorry we fell short this time, we will highlight any fees and work with staff so they know to tell all guest rooms are never guaranteed and everything is based on availability.

10/10 優異

sherri

Lovely hotel with spacious rooms and all the amenities. Close to transportation and accessible parking. Friendly staff.
於 2024 年 3 月住了 1 晚
PM 於 2024年3月8日的回應
Hello Sherri, Thank you for your feedback, we glad you enjoyed your stay, we hope to see you back soon.

2/10 很差

Creighton (Astoria)

不滿：職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
PM 於 2024年3月8日的回應
sorry to see you didn't enjoy your stay, we will look into your reservation internally.

8/10 不錯

Viridiana

於 2023 年 12 月住了 2 晚
PM 於 2024年3月8日的回應
Thank you for your feedback, we hope you will visit us again and enjoy our bistro.

10/10 優異

Johana

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Property, hotel room, and service was amazing! Parking was an additional fee of $35 a night because street parking was unavailable, just keep in mind when booking with them. Overall, lovely place to stay!
於 2024 年 2 月住了 3 晚
PM 於 2024年2月29日的回應
Hello Johana, Thank you so much for your kind words, we are extremely happy you enjoyed your stay. We hope to see you soon.

8/10 不錯

Deyvis

讚好：住宿狀況
於 2024 年 2 月住了 2 晚
PM 於 2024年3月2日的回應
Hello Guest,Thank you for your review, we hope you come try our French pastries in our new pantry, served hot everyday.

4/10 欠佳

Christina

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
PM 於 2024年2月29日的回應
Hello Christina, Sorry we fells short this time, hope you give us another chance next time you are in town.

4/10 欠佳

Tamata

於 2024 年 2 月住了 2 晚
PM 於 2024年4月5日的回應
Sorry to see such a low rating, we will take it to improve our services.

10/10 優異

Melvin

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Mío cómoda bonita y muy accesible a muchos lugares me encanto
於 2024 年 2 月住了 4 晚
PM 於 2024年2月26日的回應
Gracias Melvin,Thank you for your feedback, we are glad we were able to meet all your expectations. We hope you can join us on the re-opening of our kitchen this March 1st.

10/10 優異

rodolfo

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location, friendly, helpful staff.
於 2024 年 2 月住了 1 晚
PM 於 2024年2月26日的回應
Hello Rodolfo,Thank you for your feedback, we are glad we were able to meet all your expectations. We hope you can join us on the re-opening of our kitchen this March 1st.

8/10 不錯

Dulce

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
PM 於 2024年2月26日的回應
Hello Dulce,Thank you for your feedback. We hope you can join us on the re-opening of our kitchen this March 1st. We are sure we can win that extra star on your next visit.

4/10 欠佳

Jeffrey

家人同遊
讚好：職員與服務
不滿：住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
PM 於 2024年2月26日的回應
Hello Jeffrey, We appreciate the feedback, we are sorry we didn't meet all your expectations, we hope you give us another try, now that our restaurant will be open once again.

8/10 不錯

Connor

讚好：整潔度和住宿狀況
於 2024 年 2 月住了 1 晚
PM 於 2024年2月26日的回應
Hello Conor,Thank you for your feedback, we are glad we were able to meet all your expectations. We hope you can join us on the re-opening of our kitchen this March 1st.

4/10 欠佳

chris (lafayette)

家人同遊, 伴侶同遊
No A/C, ants, and $38.50 parking.
於 2024 年 2 月住了 2 晚
PM 於 2024年2月21日的回應
Hello Chris,Thank you for your feedback, we will share it with the hotel team.

6/10 一般

Maria Katrina

讚好：職員與服務
於 2024 年 2 月住了 2 晚
PM 於 2024年2月21日的回應
Hello Maria, Thank you for your feedback, we will look into your feedback internally.

10/10 優異

Tanisha

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very understanding, due to my situation of having to rebook flights for myself and kids. I had to come later and they were very understanding and accommodating.
於 2024 年 2 月住了 3 晚
PM 於 2024年2月21日的回應
Hello Tanisha, Thank you for the amazing review. It was a pleasure to assist you. We hope to see you soon.

2/10 很差

Ralph

不滿：整潔度、職員與服務和住宿狀況
You should warn your customers that even if you pay for your room in advance, the hotel will still hold 200$ on your credit card for incidentals…. Had I known that in advance I would have booked another hotel !
於 2024 年 2 月住了 1 晚
PM 於 2024年2月21日的回應
Hello Ralph, Thank you for your feedback, we will make sure to bold and highlight the notifications on the reservation email. So guest don't miss the deposit or other fees that are to be read before arriving.

10/10 優異

Shelita (Palmdale)

伴侶同遊, 寵物同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I had an accident in my room and the staff was quick to respond. This beautiful and wonderful hotel even upgraded my room and I appreciate it. I definitely recommend this hotel 😃
於 2024 年 2 月住了 2 晚
PM 於 2024年2月17日的回應
Hello Shelita, It was our pleasure to assist you and our outmost honor to have you in our hotel. We hope to see you back soon.