Thank you for the review, we appreciate the candid feedback. Please know that we take all guest comments into consideration and will do what we can to address the issues you raised. We hope you'll consider giving us another chance to better serve you in the future.
4/10 欠佳
真實旅客
2019年9月23日
不滿:整潔度
Disappointed
No refrigerator. Not clean at all. No toilet paper rack. Got toilet paper in the toilet.
真實旅客
於 2019 年 9 月住了 3 晚
Rose, Marketing Director 於 2019年9月26日的回應
Thanks for taking the time to write your review. We appreciate the candid feedback and are sorry to hear that you were disappointed with your stay. Please note that we take all comments and concerns into consideration and will do our best to resolve the issues mentioned, as well as share your review with our housekeeping staff. We hope you will consider giving us another chance the next time you visit Los Angeles.
4/10 欠佳
真實旅客
2019年8月22日
不滿:職員與服務
真實旅客
於 2019 年 8 月住了 1 晚
Mayfair Management 於 2019年8月22日的回應
Thank you for taking the time to provide a rating. If possible, we'd like to hear what you found unsatisfactory about your stay so that we can make an effort to address any issues with our staff or around the property. We appreciate any feedback!
10/10 優異
MARK
2022年2月14日
Great stay
MARK
於 2019 年 11 月住了 4 晚
10/10 優異
真實旅客
2020年8月26日
真實旅客
於 2018 年 12 月住了 1 晚
Rose, Marketing Director 於 2020年10月6日的回應
Thanks for the great rating, we appreciate it!
8/10 不錯
bsauce (Htown)
多人同遊
2020年7月28日
讚好:整潔度
Great place to stay in downtown LA! Nice room and the commute to staples center and other popular spots wasn’t bad at all. Apparently the area we stayed in was hood, but I felt fine. Even smoked a doobie behind the hotel on a back street. Áreas up and coming and the hotel was a modern contemporary vibe!
bsauce
於 2020 年 2 月住了 2 晚
6/10 一般
ARFAN
2020年4月12日
ARFAN
於 2020 年 2 月住了 3 晚
Rose, Marketing Director 於 2020年4月16日的回應
Thank you for the rating, we appreciate the feedback. It would be great to get a little more information about why your stay was less than perfect. Any other details you'd like to provide would be greatly appreciated. Hope to hear back from you soon.
10/10 優異
Erin
家人同遊
2020年4月4日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Pool, nice rooms, clean and close to Downtown LA and public transport
Erin
於 2020 年 3 月住了 8 晚
Rose, Marketing Director 於 2020年4月9日的回應
Thanks Erin, we appreciate the review and rating! Glad to hear that you enjoyed your stay, and we hope to see you back again in the future.
10/10 優異
Desiree
2020年3月24日
Desiree
於 2020 年 3 月住了 1 晚
4/10 欠佳
真實旅客
2020年3月21日
讚好:職員與服務和客房舒適度
不滿:整潔度和住宿狀況
The room was fairly small and dirty. Floors had stains, the shower had hair in it, the big mirror in the room had a palm print on it and there was a beer bottle cap on the floor. Also the walls are paper thin and could hear the conversation next door.
真實旅客
於 2020 年 3 月住了 1 晚
Rose, Marketing Director 於 2020年3月24日的回應
Thank you for the candid feedback, we appreciate it. Please accept our sincere apologies for your less than stellar experience at our hotel. It would be extremely helpful if you were able to provide a last name and stay dates so that we can investigate these issues further with our housekeeping and maintenance staff. Any additional information you could provide would be very helpful as we look to improve upon our guest service standards here at The Mayfair Hotel. We hope to hear back from you soon.
8/10 不錯
真實旅客
2020年3月17日
真實旅客
於 2020 年 3 月住了 1 晚
Rose, Marketing Director 於 2020年3月19日的回應
Thank you for the rating, we appreciate it!
8/10 不錯
Kristofer
2020年3月15日
Kristofer
於 2020 年 3 月住了 1 晚
8/10 不錯
真實旅客
多人同遊
2020年3月14日
讚好:整潔度、職員與服務和住宿狀況
不滿:客房舒適度
Needs Space
My overall stay would have been better if the bathroom situation was different. The toliet to "vanity" ratio was incredibly close. To the point that we asked if there were any ada rooms available, which there was not. Even at that the staff stated that the only difference would be in the shower not space surroundings the toilet.
Leading to me being unable to use the bathroom in my room. Resorting to using the restroom in the lobby.
My suggestion would be to use pedestal sinks instead of the square metal frames that they have now.
真實旅客
於 2020 年 3 月住了 2 晚
Rose, Marketing Director 於 2020年3月19日的回應
Thank you so much for your rating and review. We appreciate the feedback regarding the bathroom set up. As an historic hotel that has been around since 1926, we are sometimes faced with challenges regarding our architectural layout, but do our best to make the space as comfortable as possible for our guests. We will be sure to take your suggestions under consideration as we look to improve upon the guest experience here at the hotel. Hope to see you again on your next visit to Los Angeles!
10/10 優異
ana karyna
家人同遊
2020年3月13日
讚好:職員與服務、住宿狀況和客房舒適度
EXCELENTE OPCION
el hotel está muy bien ubicado. El edificio precioso. Solo le falta un poco de mantenimiento a las habitaciones y elevador
ana karyna
於 2019 年 12 月住了 3 晚
Rose, Marketing Director 於 2020年3月17日的回應
Muchas Gracias, Ana!
10/10 優異
Maria
2020年3月12日
讚好:職員與服務、住宿狀況和客房舒適度
不滿:整潔度
Maria
於 2020 年 3 月住了 1 晚
Rose, Marketing Director 於 2020年3月17日的回應
Thanks Maria, we appreciate the great rating!
4/10 欠佳
真實旅客
商務旅客
2020年3月12日
讚好:職員與服務
不滿:整潔度
My room felt dirty, there were stains on the lights, bed, shower, etc. There were bugs as well as a cockroach in my shower one morning.
真實旅客
於 2020 年 3 月住了 3 晚
Rose, Marketing Director 於 2020年3月17日的回應
Thank you for the candid feedback, we appreciate it. Please accept our sincere apologies for your less than stellar experience at our hotel. It would be extremely helpful if you were able to provide a last name and stay dates so that we can investigate these issues further with our housekeeping and maintenance staff. Any additional information you could provide would be very helpful as we look to improve upon our guest service standards here at The Mayfair Hotel. We hope to hear back from you soon.
Thank you very much for this rating and review, we appreciate the feedback! Glad to hear that you enjoyed your stay with us and hope to see you back again soon.
8/10 不錯
真實旅客
2020年3月12日
讚好:整潔度
真實旅客
於 2020 年 3 月住了 4 晚
Rose, Marketing Director 於 2020年3月17日的回應
Thanks for the rating, we appreciate it! Hope to see you back again soon.
10/10 優異
Dorena
家人同遊
2020年3月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect spot !!
Amazing
Dorena
於 2020 年 3 月住了 1 晚
Rose, Marketing Director 於 2020年3月17日的回應
Thanks for the great rating and review Dorena! Glad you enjoyed your stay with us.
6/10 一般
Kat (NYC)
商務旅客
2020年3月11日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
Good service, however the hotel is on a bad block. The first room I got smelled horrible and had a hole in the carpeting, when I asked to switch they reluctantly agreed. Overall I would not recommend staying here.
Kat
於 2020 年 3 月住了 3 晚
Rose, Marketing Director 於 2020年3月17日的回應
Thank you for the candid feedback, we appreciate it. Please accept our sincere apologies for your less than stellar experience at our hotel. It would be extremely helpful if you were able to provide a last name and stay dates so that we can investigate these issues further with our housekeeping and front desk staff. Any additional information you could provide would be very helpful as we look to improve upon our guest service standards here at The Mayfair Hotel. We hope to hear back from you soon.
8/10 不錯
Katsu (Hamamatsu)
商務旅客
2020年3月11日
讚好:整潔度、職員與服務和住宿狀況
LA liveに近くコストパーフォマンスが良い。セーフティーデポシットやコーヒーMakerについて電話連絡したが、応答に時間がかかった。クリームの補充を頼んだが、理解されなかった。窓はほこりがついて、開かないので、外の景色の写真が撮りずらい。空気の入れ替えを常に行っていて、夜寒さを感じたので、毛布が必要だった。空調設備はない。
Katsu
於 2020 年 2 月住了 6 晚
Rose, Marketing Director 於 2020年3月17日的回應
Hello Katsu - thank you for your candid feedback, we appreciate it and will be sure to bring your comments to the attention of our housekeeping and maintenance staff. Hope that you enjoyed your overall stay here at The Mayfair Hotel and we hope to see you back again soon.
10/10 優異
真實旅客
2020年3月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2020 年 3 月住了 3 晚
Rose, Marketing Director 於 2020年3月10日的回應
Thanks for the great rating, we appreciate it!
8/10 不錯
Kia (Guam)
商務旅客
2020年3月10日
讚好:職員與服務和住宿狀況
Hotel staff was very accommodating. Very willing to assist . Valet was understaffed but they did their best to assist all guest . Room was decent , just that bathroom wasn’t kept up to expectation. Overall good stay and possibly will return .
Kia
於 2020 年 3 月住了 2 晚
Rose, Marketing Director 於 2020年3月10日的回應
Thanks for the feedback, Kia, we appreciate it. We will be sure to share your review with our team here; it's always nice to hear that their hard work is appreciated by our guests. We hope you'll come back and see us again soon.
10/10 優異
真實旅客
2020年3月10日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2020 年 3 月住了 1 晚
Rose, Marketing Director 於 2020年3月10日的回應
Thanks for the great rating, we appreciate it!
10/10 優異
真實旅客
2020年3月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
真實旅客
於 2020 年 3 月住了 2 晚
Rose, Marketing Director 於 2020年3月10日的回應
Thanks for the great rating, we appreciate it!
10/10 優異
Alexus
家人同遊
2020年3月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very friendly and the rooms are comfortable
Alexus
於 2020 年 3 月住了 1 晚
Rose, Marketing Director 於 2020年3月10日的回應
Thanks so much, we appreciate the great rating and review! Happy to hear you enjoyed your stay.
10/10 優異
真實旅客
2020年3月7日
真實旅客
於 2020 年 3 月住了 1 晚
Rose, Marketing Director 於 2020年3月10日的回應
Thanks for the great rating, we appreciate it!
10/10 優異
真實旅客
2020年3月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
真實旅客
於 2020 年 3 月住了 1 晚
Rose, Marketing Director 於 2020年3月10日的回應
Thanks for the great rating, we appreciate it!
8/10 不錯
真實旅客
多人同遊
2020年3月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very beautiful Art Deco styled hotel. Wonderful artwork throughout the hotel. We loved the rooftop pool and bar.
真實旅客
於 2020 年 3 月住了 2 晚
Rose, Marketing Director 於 2020年3月10日的回應
Thanks so much for this lovely review, we appreciate it! Happy to hear that you enjoyed the new rooftop pool deck, it was a labor of love and we're so glad we are now able to open it to our guests! Hope to see you back at The Mayfair again soon.
Thank you for the review and rating, we appreciate it! Glad to hear that you enjoyed your overall stay, and we hope that you'll consider us again on your next trip to Los Angeles.
Thank you for this candid feedback, we appreciate it. I'm so sorry to hear that this was your experience with our WiFi connection. We will be sure to run some diagnostics to see if we can locate any issues. Please know that we recently installed and connected quite a few additional routers and our signal has overall been very strong, so I think this was an unfortunate anomaly. I do hope that you will consider staying with us again in the future.
10/10 優異
真實旅客
伴侶同遊
2020年3月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a cute spot. I thought it was going to be larger for some reason
真實旅客
於 2020 年 2 月住了 1 晚
Rose, Marketing Director 於 2020年3月6日的回應
Thanks for the great rating, we appreciate it! Happy to hear you enjoyed your overall stay.
8/10 不錯
Marianne
2020年3月6日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It was good overall except when one of the hotel guests racially slurred my partner at the bar downstairs the day we checked out.
Marianne
於 2020 年 2 月住了 1 晚
Rose, Marketing Director 於 2020年3月6日的回應
Hi Marianne - thank you so much for the rating, we appreciate it. We are so incredibly sorry that you experienced such awful behavior from another guest. At The Mayfair Hotel, we pride ourselves on inclusivity and diversity, and it is very upsetting to hear that this occurred on our property. We will be sure to emphasize to our staff members about the importance of reporting anything like this moving forward. I hope that you will not let this experience discourage you from returning to our hotel in the future.
4/10 欠佳
真實旅客
商務旅客
2020年3月5日
讚好:職員與服務
不滿:整潔度、設施服務和住宿狀況
The food at the onsite restaurant was pretty unimpressive, the chicken in my cauliflower bowel was very dry, almost had a jerky type of consistency to it. The room itself was OK, but just seemed tiny for the price.
真實旅客
於 2020 年 3 月住了 1 晚
Rose, Marketing Director 於 2020年3月10日的回應
Thank you for your candid feedback. Please accept our apologies regarding the food quality in the restaurant. This is genuinely one of the first complaints we have gotten regarding the food at LOCALA; it generally receives rave reviews. We do hope that you will consider coming back and dining with us again, as this was likely an unfortunate anomaly.
6/10 一般
Stephanie (Dr.)
2020年3月5日
Stephanie (Dr.)
於 2020 年 3 月住了 2 晚
Rose, Marketing Director 於 2020年3月6日的回應
Thank you for the rating, we appreciate the feedback. It would be great to get a little more information about why your stay was less than perfect. Any other details you'd like to provide would be greatly appreciated. Hope to hear back from you soon.
10/10 優異
Kelly
2020年3月4日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
You’ll Love It!
My favorite Los Angeles hotel. Historic charm meets modern day style and amenities with service that never disappoints.
Kelly
於 2019 年 11 月住了 1 晚
Rose, Marketing Director 於 2020年3月6日的回應
Thanks so much, Kelly, we appreciate it! Happy to hear that you enjoy staying with us and we hope you will continue to do so in the future.
6/10 一般
Hai
2020年3月3日
讚好:整潔度和職員與服務
不滿:客房舒適度
Good location and service but bad surroundings
PROS:
Great location for downtown LA.
Great service.
Decent price.
Love the lobby.
CONS:
-it's an uncomfortable Murphy bed. (Why?)
-Very small bathroom
-Loud music and people hanging outside like 2am.
- homeless people, tents, unhealthy and unsanitary surroundings.
Hai
於 2020 年 2 月住了 1 晚
Rose, Marketing Director 於 2020年3月6日的回應
Thanks, Hai, we appreciate the feedback. We will be sure to bring your comments to the management team and will do whatever we can to address your concerns. I hope that you will consider staying with us again in the future.
8/10 不錯
真實旅客
商務旅客
2020年3月3日
讚好:職員與服務、住宿狀況和客房舒適度
Spacious room. Dim lighting (it would have been nice to have some floor lamps).
Window hardware fell down but maintenance was quick to fix it.
It would have been nice if they had clean windows.
Good customer service
真實旅客
於 2020 年 2 月住了 2 晚
Rose, Marketing Director 於 2020年3月6日的回應
Thank you for the feedback, we appreciate it. Happy to hear that you enjoyed your overall stay with us, and that maintenance was able to quickly address the issue with the window in your room. I hope you will consider staying with us again in the future.
10/10 優異
linda
多人同遊
2020年3月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Our recent stay at the Mayfair Hotel was delightful. The hotel is comfortable and sylis
linda
於 2020 年 2 月住了 2 晚
Rose, Marketing Director 於 2020年3月6日的回應
Thanks so much, Linda! Happy to hear that you enjoyed your stay with us.
8/10 不錯
Cara
2020年3月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Cara
於 2020 年 2 月住了 1 晚
Rose, Marketing Director 於 2020年3月6日的回應
Thanks for the rating, we appreciate it!
10/10 優異
Deborah
多人同遊
2020年3月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Deborah
於 2020 年 2 月住了 2 晚
Rose, Marketing Director 於 2020年3月6日的回應
Thanks for the great rating, we appreciate it!
6/10 一般
真實旅客
2020年3月2日
讚好:職員與服務和住宿狀況
不滿:客房舒適度
Walls are super thin
The next door was having a party or something
And we could hear there whole conversation through the wall
真實旅客
於 2020 年 2 月住了 1 晚
Rose, Marketing Director 於 2020年3月6日的回應
Thanks for the feedback, we appreciate it. Please accept our apologies that the noise from other guests negatively affected your stay. We will be sure to discuss your comments with our management team and do what we can to address you concerns. I do hope that you will consider giving us another chance to better serve you in the future.
10/10 優異
真實旅客
親子同遊
2020年3月2日
讚好:職員與服務、設施服務和住宿狀況
Beautiful hotel and absolutely wonderful staff. My young daughter and I traveled to LA for the first time ever. The hotel we originally booked was so awful we never even checked in. We found the Mayfair and the service we received was incredible. They took what was turning into an awful trip and turned it around one hundred percent. I highly recommend this hotel. The staff is amazing and so accommodating. And the beds are so comfy!!! Definitely five star
真實旅客
於 2020 年 2 月住了 1 晚
Rose, Marketing Director 於 2020年3月2日的回應
Thanks so much for this lovely review and great rating! We're so happy that we could be a positive part of your trip to Los Angeles and that you had such a good time during your stay. Please come back and see us again soon!
6/10 一般
真實旅客
2020年3月2日
讚好:職員與服務
不滿:整潔度和設施服務
真實旅客
於 2020 年 2 月住了 3 晚
Rose, Marketing Director 於 2020年3月2日的回應
Thank you for the rating, we appreciate the feedback. It would be great to get a little more information about why your stay was less than perfect. Any other details you'd like to provide would be greatly appreciated. Hope to hear back from you soon.
6/10 一般
真實旅客
2020年3月2日
讚好:整潔度、職員與服務和住宿狀況
真實旅客
於 2020 年 2 月住了 3 晚
Rose, Marketing Director 於 2020年3月2日的回應
Thank you for the rating, we appreciate the feedback. It would be great to get a little more information about why your stay was less than perfect. Any other details you'd like to provide would be greatly appreciated. Hope to hear back from you soon.
8/10 不錯
Scott Janet
2020年3月2日
讚好:整潔度、職員與服務和客房舒適度
Scott Janet
於 2020 年 2 月住了 1 晚
Rose, Marketing Director 於 2020年3月2日的回應
Thanks for the rating, we appreciate it!
8/10 不錯
真實旅客
多人同遊
2020年3月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was clean and the bed was comfortable. Bathroom was tiny. That is my only complaint. Staff was very friendly, and overall everything was satisfactory. I would stay here again.
真實旅客
於 2020 年 2 月住了 1 晚
Rose, Marketing Director 於 2020年3月2日的回應
Thank you so much for this review and rating, we appreciate it! We look forward to your next visit.
6/10 一般
Olga
多人同遊
2020年3月1日
讚好:職員與服務和客房舒適度
不滿:整潔度
Ok
Stay went well, room still had stuff left over from previous guest. But service was nice, options are great around.
Olga
於 2020 年 2 月住了 1 晚
Rose, Marketing Director 於 2020年3月2日的回應
Thank you for the feedback, Olga. We will be sure to address this with our housekeeping staff. I do hope that you consider staying with us again in the future.
8/10 不錯
Connie
2020年3月1日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Location works for me, but I feel it's over-priced.
Connie
於 2020 年 2 月住了 1 晚
Rose, Marketing Director 於 2020年3月2日的回應
Thanks for the feedback, Connie, we appreciate it! We will be sure to discuss your comments with our management team and do what we can to address you concerns.