Lovran Lovran Harbour Hotels

"Das Hotel ist grundsätzlich gut instand gehalten. Das Gebäude ist recht gross. Je nach dem wo das Zimmer ist, muss man recht viel laufen. Schöne Aussicht. Pool ebenfalls. In Hauptsaison ist der pool sicherlich zu klein. Schönes Spielzimmer für Kinder vorhanden. Minibar im Zimmer leer. Nicht mal eine Wasserflasche im Zimmer. Rezeption interessiert das nicht auch nach Nachfrage. Parkplatz extragebühren 20-/Tag. Wollten unser Aufenthalt um 1 Tag verschieben (in Nebensaison, hotel fast leer), dann hat es geheissen, sie haben keine Verfügbarkeiten. Nicht motiviert, um etwas für die Gäste zu tun."

"Not a detail missed! Excellent! "

"The hotel needs a refresh! Carpet was thread bare and the stairs leading to the beach were in desperate need of a good cleaning. All little things that add up to a not so good rating. The bed was comfortable and the bathroom was clean. Buffet breakfast was good."

"Sonja and Mario were fantastic!! Very welcoming to their home and providedgrat information about the history of Lovran. Would love to visit again some day. :)"

"Communication should be better. Pool was not working and apartment was not at the seaside. If we knew it we would have cancelled our apartment. Pictures online looks way better then the actual apartment which is cheap old renovated."

"Superfin men fina rum, nära till stranden, gamla stan, restaurangerna ,kaffer…. och den enda nackdelen är om du kommer med billen att du få jättesvårt att hitta parkeringen."

"There was an issue in that our reservation could not be found so it took a while to sort - none of this was the fault of the staff as they worked to sort us a room before resolving their issue that led to the booking being hidden from them! All turned out fine, credit to the staff who worked to sort the issue as quick as they could."

"We booked a "double room with sea view" on hotels.com. There are many photos of the room showing doors out to the balcony, and several photos outside, clearly taken from the balcony. Hence, we booked the room so that we would have outside space to sit in the sun and fresh air. When we arrived at the hotel, we were indeed given a "double room with sea view", but absolutely no balcony. Just a smallish single window with an outside blind that, when fully open, still covers the top third of the window. This is a major issue at Hotel Park because the hotel basically had no outside space, e.g gardens or pool with comfortable chairs or loungers to relax on. It's next to the main coast road and has an indoor pool, no outside space apart from a small terrace next to the road with tables and upright chairs, which labels itself as a coffee bar The hotel generally feels a bit dated and the comfort levels are equivalent to an average 2 star hotel in the UK. Massively disappointed that we booked a room on the basis of the specific room photos. The room description itself does not mention a balcony, so be aware that the pictures may be misleading and you won't get what you think you booked. I don't know whether this is Hotel Park or Hotels.com's fault, but it is unacceptable from a customer point of view. There are plenty of other lovely looking hotels in the area. I recommend you avoid Hotel Park and book a hotel where the photos and description actually match the reality. "