This two bedroom/two bathroom apartment was very spacious with lots of storage and amenities. Having a washer/dryer was a plus for our month long stay. The location to the “wall” was excellent as well as all the restaurants, cafes, and shopping. The kitchen had very nice assortment of pots, pans, and utensils. The entrance off the street is secure and there’s just one flight of stairs to apt.
The response from the manager when we needed anything was very good. Thank goodness, because we had trouble figuring out how to operate the washer/dryer and the stove top. Five days into our stay we found all the manuals for their appliances in a binder hidden on a high shelf cabinet! We wish this had been given to us on day one. The living room’s tv remote needed a new cable. They purchased one. The bedroom tv wasn’t working correctly, they had to fix it.
By week two Lucca and the rest of Italy was in a heat wave and the apartment’s A/C stopped working! It took several visits and many stifling hot days by the management company, then an electrician, and finally the Mitsubishi technician to fix the problem. We were very frustrated and hot. It was impossible to sleep for a few nights. We asked for a small reimbursement-that didn’t happen.
We think the check in process should’ve been more informative. We believe that everything should be in working order before we arrive at a rental property. We didn’t enjoy taking time away from our vacation to sort things out.
