Lugu Lake - Ninglang Holidays

Nice hotel, but the location too far from the old town, the staff need more tranning, book the room from Expedia app. After arrived the hotel, the front desk can’t find the reservation, been waiting for almost 2 hours. Finally I Have to told the staff contect thier reserve department, after they confirm the reservation, have to wait for room clean, the staff don’t feel sorry in holetime.

Very comfortable hotel with Chinese style room. The staff were supportive and nice

Hotel is the only 5 stars hotel right in the Old Ancient Town which was the key reason of us booking to stay there. Resort is beautiful with hotel room spread out in various building. Despite of paid for four rooms via Expedia to the hotel six months in advance in full, our rooms were spread out to different units. Our special request of staying close and non smoking room were completely ignored due to very poor arrangement by the reservation desk. It was a terrible experience to star our trip in Lijiang. Besides this , the hotel room and property is in par with five stars hotel.