"Overall we had a pleasant stay and the hotel was a good base for our trip. The pool area was lovely, had sunshine throughout the day and the water temperature was perfect. The staff were friendly, particularly the waiter who was always smiling and happy to bring drinks to the sunbeds.
The reception area was clean and modern, and the hotel is conveniently located within walking distance of shops and restaurants, with the old town and airport only a short taxi ride away.
However, there were several areas that could be improved. The pool umbrellas regularly blew over due to empty or damaged bases. Breakfast was average with a limited selection, and fresh orange juice was an extra charge. Very little information was provided at check-in, meaning we had to work out things like pool towel collection from the spa downstairs ourselves.
Our Comfort Suite was spacious but the sofa bed had not been prepared, and after requesting bedding we had to ask twice before it was provided. The advertised kitchenette consisted only of cupboards, a sink and a kettle, with no utensils, crockery or facilities to prepare food.
When requested, housekeeping replaced towels and emptied bins but did not actually clean the room, and we noticed ants near the window towards the end of our stay.
Overall, a pleasant stay with friendly staff and good facilities, but several operational and maintenance issues prevented a higher rating."
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