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Mandarin Oriental, Macau

Photo gallery for Mandarin Oriental, Macau

Premium bedding, down duvets, minibar, in-room safe
Outdoor pool
Outdoor pool
Outdoor pool
42-inch plasma TV with cable channels, TV, DVD player

Overview of Mandarin Oriental, Macau

Mandarin Oriental, Macau

5.0 star property

9.4/10 Exceptional

Popular amenities

  • Pool
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available
Map
Avenida Dr Sun Yat Sen, NAPE, Macau

Explore the area

  • Popular LocationNew Yaohan Department Store15 min walk
  • Popular LocationSenado Square19 min walk
  • Popular LocationHospital Conde S. Januario19 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)60 min drive

Room options

About this area

Macau

Located in Macau, Mandarin Oriental, Macau is connected to a shopping centre. The area's natural beauty can be seen at Guan Yin Statue Waterfront Park, while Macau Museum of Art and Macau Science Center are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Tap Seac Multisport Pavilion or Macau Jockey Club. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's quiet location.

What's nearby

  • Statue of Guan Yin - 7 min walk
  • Lisboa Casino - 13 min walk
  • New Yaohan Department Store - 15 min walk
  • Senado Square - 19 min walk
  • Hospital Conde S. Januario - 19 min walk

Getting around

  • Hong Kong International Airport (HKG) - 60 min drive

About this property

Mandarin Oriental, Macau

5-star luxury hotel connected to a shopping centre
A round-trip airport shuttle, a poolside bar and shopping on site are just a few of the amenities provided at Mandarin Oriental, Macau. Indulge in a facial, a massage and a body scrub at The Spa, the on-site spa. Be sure to enjoy a meal at Vida Rica, the on-site restaurant. Guests can also expect to find dry cleaning/laundry services, car hire on site and a bar.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Buffet breakfast (surcharge), a free ferry terminal shuttle and express check-out
  • Multilingual staff, express check-in and meeting rooms
  • A lift, massage treatment rooms and wedding services
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All 213 rooms have comforts, such as 24-hour room service and premium bedding, in addition to perks, such as air conditioning and dressing gowns.
More amenities include:
  • Reusable coffee/tea filters, recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and separate baths/showers
  • 42-inch HDTVs with cable channels and DVD players
  • Composting, free infant beds and coffee/tea makers

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Parking and public transport

  • Return airport shuttle (surcharge) from 9 AM to 9 PM
  • Airport shuttle on request
  • Free ferry terminal shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: MOP 251 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Vida Rica

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Hand-held showerhead
  • Handrails in stairwells
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Sign language-capable staff
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower

Entertainment

  • 42-inch plasma TV
  • TV channels
  • DVD player
  • Films for purchase

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Composting
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • LED light bulbs
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MOP 690 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: MOP 251 per person (approximately)
  • Airport shuttle fee: MOP 805 per vehicle (one-way)
  • Rollaway bed fee: MOP 690 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Mandarin Oriental Macau Hotel
Mandarin Oriental Macau
Mandarin Oriental, Macau Hotel
Mandarin Oriental, Macau Macau
Mandarin Oriental, Macau Hotel Macau

Frequently asked questions

Does Mandarin Oriental, Macau have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 7:00 PM.

How much does it cost to stay at 澳門文華東方酒店?

As of 1 Dec 2022, prices found for a 1-night stay for 2 adults at 澳門文華東方酒店 on 4 Dec 2022 start from HK$2,088.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental, Macau pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Mandarin Oriental, Macau?

Check-in is from 3 PM - midnight.

What time is check-out at Mandarin Oriental, Macau?

Checkout is at noon.

Does Mandarin Oriental, Macau provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9 AM-9 PM on request. A fee of MOP 805 per vehicle applies.

Where is Mandarin Oriental, Macau located?

Located in the heart of Macau, this luxury hotel is within a 15-minute walk of Guan Yin Statue Waterfront Park and Macau Museum of Art. Macau Science Center is 0.8 mi (1.3 km) away.

Can I cancel my reservation for free at Mandarin Oriental, Macau and receive a full refund?

Yes, Mandarin Oriental, Macau offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental, Macau cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

9.4

Exceptional

Rating 10 - Excellent. 204 out of 271 reviews" "
" "10 - Excellent 75%
Rating 8 - Good. 55 out of 271 reviews" "
" "8 - Good 20%
Rating 6 - Okay. 7 out of 271 reviews" "
" "6 - Okay 3%
Rating 4 - Poor. 5 out of 271 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 0 out of 271 reviews" "
" "2 - Terrible 0%

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

10.0/10

Eco-friendliness

10/10 Excellent

Ka Ian
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect experience
Excellent service from front desk, housekeeping, pool and even technician. The rooms are clean and comfy. Will definitely stay here again.
Stayed 1 night in Jun 2021

8/10 Good

John
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and attitude of MO Macau staff is outstanding. They made the 2 nights 48 hour stay a beautiful experience which was a romantic getaway. Everything works. The hotel is situated near the old part of Macau so convenient for site seeing. Only downside is the bus depot parking lot near the property which effects the view when looking down but at night the views are quite nice. For Macau, this is a very good hotel with excellent service and not a gaming hotel
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with FANTASTIC service.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Well located and excellent service by staff
Stayed 1 night in Aug 2019

10/10 Excellent

John
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Ben, Vancouver
Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and relatively small hotel in Macau, good size of room
Stayed 2 nights in Jul 2019