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貝斯特韋斯特馬可波羅馬凱酒店的評價

4 out of 5
貝斯特韋斯特馬可波羅馬凱酒店
46 Nebo Road, West Mackay, QLD

評價

8.6

優異

10 分評分，優異；508 則評價中有 251 則" "
8 分評分，不錯；508 則評價中有 164 則" "
6 分評分，一般；508 則評價中有 65 則" "
4 分評分，欠佳；508 則評價中有 16 則" "
2 分評分，很差；508 則評價中有 12 則" "

8.8/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.0/10 

住宿狀況

8.0/10 

環保程度

評價

10/10 優異

Andree

讚好：設施服務
Very modern and clean inside
於 2024 年 5 月住了 1 晚
Bernadine, Manager 於 2024年5月14日的回應
Hi Andree, thank you for your awesome rating, and kind words. We all look forward to seeing you again at The Marco.

10/10 優異

Manatu jamie

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff was amazing and polite Loved the service when arriving and during the stay Close to everything we needed and places to go One issue was just our fan was not working in room 8 but other than that it was a 4.5 star rated stay for us thank you very much Reception ladies hope to see yous again when we come back to stay again
於 2024 年 5 月住了 6 晚
Bernadine, Manager 於 2024年5月8日的回應
Thank you for the very kind words and rating ! The team and I look forward to having you stay with us again at The Marco. Bernie, Manager

10/10 優異

Brady

讚好：整潔度和職員與服務
於 2024 年 4 月住了 1 晚
Bernadine, Manager 於 2024年4月25日的回應
Hi Brady, thank you for a great score !! The Team and I look forward to seeing you again her at The Marco. Travel safe, Bernie, Manager

10/10 優異

Melanie

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The Marco Polo looked newly renovated. It was the nicest hotel compared to the six that we stayed at previously.
於 2024 年 4 月住了 1 晚
Bernadine, Manager 於 2024年4月18日的回應
Awww you're too kind Melanie, thank you so much for the lovely review. The team and I strive to make every guest feel like The Marco is their home away from home. Yes we have had a makeover in the past year, with fresh modern stylings, glad you like it. We hope to see you again on your travels. Bernie, Manager

8/10 不錯

Catherine (Townsville )

於 2024 年 4 月住了 1 晚
Bernie, Manager 於 2024年4月30日的回應
Hi Catherine, thank you for your lovely score. We hope to see you again at The Marco. Travel safe, Bernie, Manager

8/10 不錯

gillian

讚好：職員與服務和住宿狀況
The property manager was lovely, l would stay there again. Just needs to be a bit cleaner.
於 2024 年 3 月住了 1 晚
Bernadine, Manager 於 2024年3月30日的回應
Hi Gillian, thank you for your lovely feedback, just in the middle of training two new team members please forgive them. I'm sure they will be up to our high standard on your next visit. Travel safe, and thanks again, Bernie, Manager

10/10 優異

Thoai

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Good location
於 2024 年 3 月住了 1 晚
Bernadine, Manager 於 2024年3月26日的回應
Thank you so much for your awesome rating, Travel safe and we will see you again soon.

6/10 一般

Holland

不滿：住宿狀況
於 2024 年 3 月住了 1 晚
Jannelle 於 2024年3月7日的回應
Thank you for your review.

10/10 優異

John

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very comfortable stay here as bed was great along with the amenities in the room . Will definitely stay here again as great value for money.
於 2024 年 2 月住了 1 晚
Jannelle 於 2024年3月7日的回應
Hi John, thank you for your review. We are pleased you had such a comfortable stay with us. We look forward to hosting you again.

10/10 優異

Adrianne

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 2 月住了 1 晚
Jannelle 於 2024年3月7日的回應
Hi Adeianne, thank you for taking the time to review The Marco Polo.

6/10 一般

Carl

讚好：職員與服務
Was ok
於 2024 年 2 月住了 2 晚
Jannelle 於 2024年3月7日的回應
Hi Carl, thank you for taking the time to review The Marco Polo.

10/10 優異

Larissa

讚好：整潔度、職員與服務、設施服務和住宿狀況
We had a great stay. The room was neat and tidy and the bed very comfortable. The staff at check-in was also very welcoming. Would stay again.
於 2024 年 2 月住了 2 晚
Jannelle 於 2024年3月7日的回應
Hi Larissa, thank you for your lovely review. We are thrilled to hear you had a great stay with us and enjoyed the welcoming staff. We look forward to hosting you again.

8/10 不錯

Robyn

於 2024 年 2 月住了 1 晚
Bernie 於 2024年2月17日的回應
Hi Robyn, thanks for your lovely score, The Team and I really try to make everybody's stay a great experience with a truly good night's rest. Hope to see you again soon, Kind Regards, Bernie, Manager

10/10 優異

Sarah

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Bernie makes this stay the best in town!
Bernie, Manager 於 2024年2月9日的回應
Thanks Sarah, Having you stay with us at The Marco has been an absolute pleasure, looking forward to seeing you again in the near future !

8/10 不錯

Matt

讚好：整潔度、職員與服務和住宿狀況
😀
於 2024 年 1 月住了 1 晚
Jannelle 於 2024年3月7日的回應
Hi Matt, thank you for your review. :)

6/10 一般

Darrell

家人同遊
讚好：整潔度
Not worth the value of the money.
Pretty basic, not what I expected too small but clean.
於 2024 年 1 月住了 2 晚

6/10 一般

Christian

於 2024 年 1 月住了 2 晚

6/10 一般

Amanda

於 2024 年 1 月住了 3 晚

10/10 優異

Deb

讚好：整潔度、職員與服務和住宿狀況
Was just good service all round
於 2024 年 1 月住了 1 晚

10/10 優異

kayleigh

於 2023 年 12 月住了 4 晚

10/10 優異

David

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

10/10 優異

Elly

於 2024 年 1 月住了 1 晚

8/10 不錯

Rebecca (Mackay)

讚好：職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

8/10 不錯

Glenda

親子同遊
讚好：整潔度、職員與服務和住宿狀況
於 2023 年 12 月住了 1 晚

4/10 欠佳

John

於 2023 年 12 月住了 1 晚

8/10 不錯

Mark

於 2023 年 12 月住了 2 晚

10/10 優異

Debra

家人同遊
讚好：整潔度、職員與服務和住宿狀況
Very pleasant
於 2023 年 12 月住了 3 晚

4/10 欠佳

Brant

伴侶同遊, 商務旅客
讚好：職員與服務
不滿：設施服務和住宿狀況
Place is old and falling apart bed was so soft you sunk into it and most of the lights in room didn’t work. Ac struggled as well
於 2023 年 12 月住了 1 晚
Bernie 'Manager' 於 2023年12月22日的回應
Merry Christmas Brant, thank you for your review and bringing this to my attention, our mattress's are brand new and of the highest quality, I will check with the manufacturers warranty. The Marco was totally refurbished appr 6 months ago with all brand new furniture and painted for a fresh modern look. On your next visit ask to speak with myself Bernie, and I will give you a guided inspection of our wonderful property.

10/10 優異

Gergely

於 2023 年 12 月住了 1 晚
Bernie 於 2023年12月18日的回應
Merry Christmas Gergely, WOW thank you for the awesome rating !! We really appreciate the 10/10 rating,have a great New Year.Thanks againBernieManager

10/10 優異

Loganathan D

於 2023 年 11 月住了 2 晚

10/10 優異

Adam

讚好：整潔度、職員與服務、設施服務和住宿狀況
Staff were fantastic. Room was spacious and very clean
於 2023 年 11 月住了 1 晚

10/10 優異

Michel

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
.
於 2023 年 11 月住了 1 晚

8/10 不錯

SUKHJIWAN

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great bed. Great staff. Good restaurants only a short drive away. Clean. No wardrobe. But did not need one
於 2023 年 11 月住了 1 晚

8/10 不錯

Greg

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 11 月住了 2 晚

10/10 優異

Karen

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Lovely large room, super comfortable bed, nice decor and quiet
於 2023 年 10 月住了 1 晚

10/10 優異

Dean

讚好：整潔度和住宿狀況
Staff were very pleasant on my arrival Rooms were very clean Priced accordingly Only stayed 1 night as I was passing through but will definitely stay again if the opportunity presents itself in the future
於 2023 年 10 月住了 1 晚

4/10 欠佳

Tracy

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Upstairs room
Upstairs room with coffee machine, no pods, empty dirty pod left in machine, no extra pillows. Used razor plastic safety left on bathroom floor. Bathroom door had large kick hole in back of it. Checked in and popped bags in room and left for many hours returning late at night to find all above issues so unable to complain at late hour and early check out. Have stayed many times at marco, never with this experience.
於 2023 年 10 月住了 1 晚

8/10 不錯

Frieda

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The pool was heavenly and the shower nice and hot.
於 2023 年 10 月住了 2 晚

6/10 一般

Debra

於 2023 年 10 月住了 1 晚

6/10 一般

Christopher

伴侶同遊
不滿：職員與服務、設施服務和住宿狀況
The room itself was actually pretty good. Pity no foxtel or anything. No pool or spa as advertised which was a big let down. Had to leave early and requested a refund for the one night we couldn't stay as we had a family emergency and have to leave at 6am so we werent even there for 18 hours yet charged for the full 2 nights and absolutely no empthy. I only wanted a refund for the night we didnt stay , so half my money back. But nope they dont care and are happy to jist keep my money. In these tough times youd think they would have a little compassion and refund the 1 night but nope. They dont care. Just money himgry like everyone else and wont help you at all. Even though it lacks the pool and spa as advertised. Wont be going back ever again and will make sure others dont ever stay there. :( if it wasnt for that fact they would have got a great review as the room is pretty good. Sad ending to a great holiday.
於 2023 年 10 月住了 2 晚

10/10 優異

Glen

於 2023 年 10 月住了 1 晚

8/10 不錯

Jennifer

讚好：整潔度、職員與服務和住宿狀況
Friendly. Good position
於 2023 年 10 月住了 1 晚

10/10 優異

Karen

讚好：整潔度、職員與服務、設施服務和住宿狀況
The most amazingly comfortable bed. Lovely relaxing decor. Quick simple check in. Good value
於 2023 年 10 月住了 1 晚

4/10 欠佳

Lee

不滿：職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚

2/10 很差

Sean

不滿：整潔度、職員與服務和住宿狀況
於 2023 年 10 月住了 2 晚

8/10 不錯

John

讚好：整潔度、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 優異

Louis

於 2023 年 10 月住了 1 晚

10/10 優異

Natalie

讚好：整潔度、職員與服務和住宿狀況
Beds are awesome
於 2023 年 10 月住了 1 晚

6/10 一般

Robert

不滿：整潔度和住宿狀況
No extra pillows available .no cupboard to hang cloths no cuttelery in room . Would have expected better at the price
於 2023 年 10 月住了 1 晚

6/10 一般

真實旅客

不滿：整潔度和職員與服務
於 2023 年 10 月住了 3 晚