住宿內酒吧

馬德里蘇爾卡 NH 精選酒店的評價

5 out of 5
馬德里蘇爾卡 NH 精選酒店
Marqués de Casa Riera 4, Madrid, Madrid

評價

9.6

完美

10 分評分,優異;1005 則評價中有 801 則" "
8 分評分,不錯;1005 則評價中有 141 則" "
6 分評分,一般;1005 則評價中有 43 則" "
4 分評分,欠佳;1005 則評價中有 13 則" "
2 分評分,很差;1005 則評價中有 7 則" "

9.6/10 

整潔度

9.6/10 

職員與服務

9.2/10 

設施服務

9.4/10 

住宿狀況

9.4/10 

環保程度

評價

10/10 優異

Ching Wah J

多人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 4 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年1月9日的回應
Dear Ching Wah J,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 優異

JUNQUAN

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
非常好,性价比极高。
於 2020 年 2 月住了 3 晚
Yasmin Mancuso- Guest Relations Department 於 2020年3月1日的回應
Dear Mr. JUNQUEAN, Thank you so much for sharing your feedback in regards to your recent stay with us. It is always a pleasant moment to hear a guest's satisfying experienceWe look forward in welcoming you back for another memorable experience in the near future. Warm regards,

10/10 優異

真實旅客

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Located at the beginning of Grand Via, walkable distance to the city centre. Friendly staff and excellent service ! I have different kind of gift every day during my stay. A minor issue to improve is the sound insulation, though it is not a big deal.
於 2019 年 7 月住了 3 晚
Yasmin Mancuso- Guest Relations Department 於 2019年7月27日的回應
Dear Mrs. Stojkovic, I would like to thank you for taking the time to share your stay with us. Our goal at this Hotel is to achieve the satisfaction of all our guests and I feel very proud to know that the location, the staff and a little details to our guests have contributed to success. I hope that you will give us the opportunity to provide you with a new great stay in the future. Best regards

8/10 不錯

真實旅客

讚好:整潔度、職員與服務和客房舒適度
交通,位置便利,进门有一段台阶上楼,有大件行李需注意。
於 2019 年 2 月住了 2 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2019年2月26日的回應
Dear Guest, I would like to thank you for the time that you have spent in giving us your opinion about your stay in our Hotel. Our guest’s opinions are very important because they help us to improve day a day our services. We are looking forward to welcoming you back soon during your next visits to Madrid. Best regards,

4/10 欠佳

CTsui

家人同遊
讚好:整潔度
服務員有禮, 另有專人提供旅遊查詢, 房間靜, 床舒適, 本應可以的酒店, 但很可惜入住期間有幾點不太滿意, 而這間酒店是該次旅行入住3間酒店中最貴, 因此對酒店有點失望, 不滿之事有3點 : (1) 最不滿是早餐方面, 專登付款訂早餐以配合行程, 好可惜只是第1朝可以正常食早餐, 第2及3天早上8:00才開始, 完全不符合網上提及每早7:00開始, Check in時員工亦沒有說, 等我落去食早餐時才知未夠8點未開始, 打亂及影響了我食早餐的時間, 第2天要極速來食, 最後一天要早上出機場, 甚至要放棄無食早餐, 因7:00開始的話才絕對夠時間食, 現8:00才開始變了無得食, 付了早餐錢卻沒有得食, 改了早餐時間又沒有通知, 如知道是8:00開始, 本人就不會訂早餐, 感覺像受騙 (2) 入住第一晚Front樓層發生火警, 房間響起警鐘, 致電向職員查詢但遭cut線, 自行離房到地面時充滿煙, 消防不久便到場, 約半小時後無事, 但無一個職員向住客作出安排或解說, 整件事亦沒有造成不便而致歉 (3) 入住第2朝早上無水, 剛接近擦完牙洗完面時無水, 當外出時聽到隔離房向職員投訴無水
於 2019 年 1 月住了 3 晚
GR 於 2019年2月17日的回應
Dear CTsui, Thank you for taking the time to write a review regarding your recent stay. We greatly appreciate all your comments you share with all of us. After reviewing details of your comment, we are so disappointed to read your description and to know that your stay didn't meet your expectation. Our goal is to deliver exceptional service and comfortable accommodation to our guests. Above everything, we would like to extend our sincerest apologies for any inconvenience you may have experienced during your stay, especially when the fire alarm was set off during some minutes, while your stay, what affected the water system as well. Unfortunately a smoke detector in one of the exterior hotel zones was triggered by smoke and all interconnected alarms within the hotel sounded an immediate warning. The fire alarm is precautionary: it is designed to save lives and alert staff members of any potential safety issue so that we can activate our emergency procedures. The safety and security of our guests is always our number one priority and concern, especially through evening and night time hours. However, our next greatest mission is for our guests to enjoy a comfortable and peaceful stay. We are really apologize if you didn’t have this impression, however we try to do all possible we could, during this situation. We would like to thank you for your words and ascertain that your feedback has been taken into account and will be shared with all the adequate departments. We strive to meet and exceed our guest's expectations and we would love to have the opportunity to make this up to you the next time your travels bring you back to Madrid. Please receive our warm greetings, Kindest regards, Guest Relations Department

8/10 不錯

Andres

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Un buen hotel, un poco alto el costo beneficio pero esta bien
於 2024 年 5 月住了 1 晚

10/10 優異

Anthony Scott (Wilmington)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Staff was excellent and location provided easy access to all the major attractions. Special thank you to the front desk staff as they were very helpful and pleasant.
於 2024 年 5 月住了 4 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年5月17日的回應
Dear Anthony,We are truly grateful for your positive review of your recent stay at our hotel. It was a pleasure to have you as our guest, and we are delighted to hear that you enjoyed your experience with us.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We are thrilled that our efforts were able to make your stay memorable, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 優異

Stephen

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great Staff
於 2024 年 5 月住了 1 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年5月17日的回應
Dear Stephen,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

Nurhadijono (New York)

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

10/10 優異

william (Monterey)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This property was excellent service, excellent excellent breakfast it’s worth twice the value, the staff was excellent, including housekeeping. I would strongly recommend the junior suites. They’re very roomy and beautiful. The breakfast was absolutely amazing for the price.Abdul And his coworkers were superb extremely professional very kind. In owning four seasons, hotel residences, I can assure you my standards are very, very high and the entire staff. There were excellent Javier at the front desk. Along with his coworkers were superb. Special note goes out to the.bell guys Who handles your luggage and taxi related services? These guys were all excellent excellent. I have never seen something equal to what I received at my four properties but this particular hotel matched it. The superb very safe. There are two minor issues. They need to work on I would suggest they put a sign coming in the front door because the receptionist is up the steps, otherwise it looks like it’s just a restaurant. Maybe put a nice sign down there saying for receptionist hotel go up the steps. The second recommendation would be room service in the evening we attempted to order room service was extremely difficult with my friend speaking limited Spanish. I would recommend the front desk since they speak. English take the order and communicates it with the evening room service restaurant personnel , we felt rushed And since this is a international hotel, English covers different nationalities.
於 2024 年 5 月住了 5 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年5月17日的回應
Dear William,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

charles

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
I knew it was a special property from the start. We pulled up to Valet parking and the valet asked when we were leaving. He said the valet was $40 Euro but street parking was free until 8am the next day. He said we could pay the meter now and for $3.70 we could park to 11am the next day. He jumped in the back of the car and showed us where to park. That is the service at this hotel. He offered my wife a coffee. I tipped him $20 and he deserved it. Very high end property. Room was fantastic and bed super comfortable. They had slippers for us. Awesome shower. Room was large but we had an upgrade. Rooftop was nice but after one drink we went to a better one a couple doors down. It was $5.50 but amazing. The location of this hotel is perfect.
於 2024 年 5 月住了 1 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年5月17日的回應
Dear Charles,We would like to express our sincere gratitude for your positive review of your recent stay at our hotel. It was a pleasure to host you, and we are thrilled to hear that you had a wonderful experience with us.Your feedback is greatly appreciated as it serves as encouragement for our team to continue providing outstanding service to all our guests. We are delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 優異

Raul

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Su personal y ubicación
於 2024 年 4 月住了 2 晚
Alberto del Ser Guest Relations Department 於 2024年5月13日的回應
Estimado Raul,Agradezco sinceramente su alta valoración y el tiempo dedicado a transmitirla. Esperamos volver a ser su opción de alojamiento cuando vuelva a Madrid.Reciba un afectuoso saludo.

10/10 優異

Jennifer (Scottsdale)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Hotel was great, clean and friendly staff
於 2024 年 5 月住了 3 晚
Alberto del Ser Guest Relations Department 於 2024年5月13日的回應
Dear Jennifer,I would like to thank you for your kind words regarding your stay.We hope to see you again soon.Kind regards,

10/10 優異

Luis (Weston)

讚好:整潔度
於 2024 年 5 月住了 4 晚
Alberto del Ser Guest Relations Department 於 2024年5月12日的回應
Estimado Luis,Agradezco sinceramente su alta valoración y el tiempo dedicado a transmitirla. Esperamos volver a ser su opción de alojamiento cuando vuelva a Madrid.Reciba un afectuoso saludo.

10/10 優異

Sheila

伴侶同遊
讚好:整潔度、職員與服務和設施服務
Excellent location and helpfull staff
於 2024 年 4 月住了 4 晚
Alberto del Ser Guest Relations Department 於 2024年5月12日的回應
Dear Sheila, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 優異

ENRICO

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to famous landmark like the Retiro park, my favorite, the museumsss, most exciting cathedralsss train station and a little away from crowded busy street, it is a kind a modern Hollywood hideaway streeet in the heart of madrid this Hotel located was. Love it and will sure come back stay here again in 2 years or less.
於 2024 年 4 月住了 9 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年5月6日的回應
Dear Enrico,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

Barbara

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Superbly situated in the heart of the city, it puts everything you want to see (museums, royal palace, tapas, theater) within reach. Gorgeous room. Pricey breakfast (we ate elsewhere) and no pool or tissues. Otherwise delightful.
於 2024 年 5 月住了 2 晚

10/10 優異

HIROAKI

讚好:整潔度、職員與服務、設施服務和住宿狀況
Great
於 2024 年 4 月住了 1 晚
Alberto del Ser Guest Relations Department 於 2024年5月1日的回應
Dear Hiroaki, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 優異

Florian

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Exzellente Hilfe für diverse Fragen durch die zuvorkommenden Rezeptionsmitarbeiter.
於 2024 年 4 月住了 4 晚
Alberto del Ser Guest Relations Department 於 2024年5月5日的回應
Dear Florian, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 優異

Freya (KIRKLAND)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
This a great hotel in a really good location. Very walkable to all the great areas and places to visit in Madrid and at the same time on a slightly quieter street. The hotel has a really nice vibe to it. Clean rooms with comfy beds. Helpful staff. Amazing rooftop bar too.
於 2024 年 4 月住了 2 晚
Alberto del Ser Guest Relations Department 於 2024年4月30日的回應
Dear Freya,Thank you so much for taking the time to share your positive experience. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

Ariadna

讚好:整潔度、職員與服務、設施服務和住宿狀況
One of the best hotels I stayed. Great services, staff and rooms
於 2024 年 4 月住了 7 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年4月25日的回應
Dear Ariadna,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

Shelley

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
We loved pretty much everything about the hotel. We looked terribly out of place (we are well into our 70’s) but were never made to feel that way. The staff are all lovely and very helpful. A shout out to Concierge Veronica for exceptional service! Lots of youthful energy. Our stay was a delight.
於 2024 年 4 月住了 13 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年4月25日的回應
Dear Shelley,We would like to express our sincere gratitude for your positive review of your recent stay at our hotel. It was a pleasure to host you, and we are thrilled to hear that you had a wonderful experience with us.Your feedback is greatly appreciated as it serves as encouragement for our team to continue providing outstanding service to all our guests. We are delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 優異

Ian Michael (Reading)

於 2024 年 3 月住了 3 晚
Alberto del Ser Guest Relations Department 於 2024年5月12日的回應
Dear Ian Michael, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 優異

Richard

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 3 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年4月25日的回應
Dear Richard,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 優異

Ramine

讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 4 月住了 8 晚
Alberto del Ser Guest Relations Department 於 2024年5月12日的回應
Dear Ramine, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 優異

Elyse

讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff really went above and beyond after I made a mistake in my booking.
於 2024 年 4 月住了 3 晚
Diego Esteban Guest Relations Department 於 2024年4月18日的回應
Dear Elyse,We would like to express our sincere gratitude for your positive review of your recent stay at our hotel. It was a pleasure to host you, and we are thrilled to hear that you had a wonderful experience with us.Your feedback is greatly appreciated as it serves as encouragement for our team to continue providing outstanding service to all our guests. We are delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

8/10 不錯

Stéphane

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 4 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年4月25日的回應
Dear Stèphane,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 優異

ramy

讚好:整潔度、職員與服務、設施服務和住宿狀況
the property was really good. The rooftop is great. p
於 2024 年 4 月住了 2 晚
Diego Esteban Guest Relations Department 於 2024年4月18日的回應
Dear Ramy,We are truly grateful for your positive review of your recent stay at our hotel. It was a pleasure to have you as our guest, and we are delighted to hear that you enjoyed your experience with us.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We are thrilled that our efforts were able to make your stay memorable, and we look forward to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 優異

David (Linden)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was amazing: stuff, food, location
於 2024 年 4 月住了 2 晚
Diego Esteban Guest Relations Department 於 2024年4月18日的回應
Dear David,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

Pablo (houston)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location. Freindly staff. Nice bathroom. good matress.
於 2024 年 4 月住了 2 晚
Verónica Moreno. Guest Relations Department 於 2024年4月13日的回應
Dear Pablo,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.We truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Kind regards,

10/10 優異

Marco Antonio

伴侶同遊
讚好:整潔度
Todo muy bien!
於 2024 年 4 月住了 2 晚
Alberto del Ser Guest Relations Department 於 2024年4月11日的回應
Estimado Marco Antonio, Gracias por tomarse el tiempo de dejarnos un comentario y una reseña acerca de su estancia. Nos complace saber que disfrutó su tiempo con nosotros. Esperamos verlo de regreso pronto,

10/10 優異

Matthew

於 2024 年 4 月住了 2 晚
Alberto del Ser Guest Relations Department 於 2024年4月30日的回應
Dear Matthew,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

John

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Very comfortable and well located.
於 2024 年 4 月住了 4 晚
Alberto del Ser Guest Relations Department 於 2024年4月11日的回應
Dear John, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 優異

Taly (charlotte)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Unbeatable location and great service from everyone, from Rubens, the director, to all the staff.
於 2024 年 4 月住了 5 晚
Alberto del Ser Guest Relations Department 於 2024年4月11日的回應
Dear Taly, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 優異

Sabrina

於 2024 年 4 月住了 3 晚
Alberto del Ser Guest Relations Department 於 2024年4月30日的回應
Dear Sabrina,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

Ajalihu

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome experience
於 2024 年 4 月住了 1 晚
Diego Esteban Guest Relations Department 於 2024年4月7日的回應
Dear Ajalihu,We are truly grateful for your positive review of your recent stay at our hotel. It was a pleasure to have you as our guest, and we are delighted to hear that you enjoyed your experience with us.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We are thrilled that our efforts were able to make your stay memorable, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 優異

KARLA

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excelente hotel; con todos los servicios, habitaciones hermosas y grandes . Gracias!
於 2024 年 3 月住了 2 晚
Diego Esteban Guest Relations Department 於 2024年4月7日的回應
Estimada Karla,Agradecemos sinceramente sus amables palabras sobre su estancia en nuestro hotel. Nos complace saber que su experiencia fue satisfactoria y que nuestro equipo pudo contribuir a hacer su estancia memorable.Su satisfacción es nuestra mayor recompensa, y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.Reciba un afectuoso saludo.

10/10 優異

FLOR

伴侶同遊
讚好:職員與服務、設施服務和住宿狀況
Excelente el servicio, amabilidad e instalaciones del hotel.
於 2024 年 3 月住了 2 晚
Diego Esteban Guest Relations Department 於 2024年4月7日的回應
Estimado Flor,Nos gustaría expresar nuestro más sincero agradecimiento por su amable comentario acerca de su estancia en nuestro hotel. Es un verdadero placer saber que su experiencia con nosotros fue positiva y que nuestro equipo contribuyó a hacer de su estancia una experiencia memorable.Valoramos enormemente sus palabras y su tiempo para compartir su opinión. Esperamos tener el placer de darle la bienvenida nuevamente en un futuro cercano y seguir superando sus expectativas.Un afectuoso saludo.

10/10 優異

meira

讚好:整潔度、職員與服務、設施服務和住宿狀況
The room was very comfortable, quiet and very clean. The staff was extremely friendly, helpful and polite (front desk, concierge, and room staff). I loved the breakfast buffet! excellent central location. One comment to improve: the room was a bit dark, and so was the lobby - it was hard to find a suitable place to read (other than the bed lamps which was great).
於 2024 年 3 月住了 5 晚
Diego Esteban Guest Relations Department 於 2024年4月7日的回應
Dear Meira,We would like to express our sincere gratitude for your positive review of your recent stay at our hotel. It was a pleasure to host you, and we are thrilled to hear that you had a wonderful experience with us.Your feedback is greatly appreciated as it serves as encouragement for our team to continue providing outstanding service to all our guests. We are delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 優異

Jessica (Albuquerque)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent property. The breakfast was exceptional, and the “bar clandestino” was the highlight of our trip. It can’t be missed!
於 2024 年 3 月住了 1 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年4月25日的回應
Dear Jessica,I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review.At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed.It is a pleasure to know that you found our team very friendly and that you liked our gastronomy. We hope to welcome you back on your next trip to Madrid.Best regards,

8/10 不錯

Jean

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 4 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年4月25日的回應
Dear Jean,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 優異

EMILIO

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great hotel. Can't go wrong with NH. Great location, cool rooms, and a busy lobby with lots of things going on. Beds could be a bit bigger, but other than that, no complains!
於 2024 年 3 月住了 2 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年4月3日的回應
Dear Emilio,We are truly grateful for your positive review of your recent stay at our hotel. It was a pleasure to have you as our guest, and we are delighted to hear that you enjoyed your experience with us.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We are thrilled that our efforts were able to make your stay memorable, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 優異

Katrin

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Good hotel, great location, would recommend.
於 2024 年 3 月住了 4 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年4月3日的回應
Dear Katrin,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

Valeria

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nice hotel and restaurant, very friendly and helpful staff. I totally recommend this hotel.
於 2024 年 3 月住了 6 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年4月1日的回應
Dear Valeria,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

ana

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Location very convenience , safe and quite
於 2024 年 3 月住了 2 晚
Diego Esteban Guest Relations Department 於 2024年3月30日的回應
Dear Ana,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

Tomás

讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything
於 2024 年 3 月住了 2 晚
Rocío Sánchez Carmona Guest Relations Manager 於 2024年3月27日的回應
Dear Tomás,Agradecemos sinceramente sus amables palabras sobre su estancia en nuestro hotel. Nos complace saber que su experiencia fue satisfactoria y que nuestro equipo pudo contribuir a hacer su estancia memorable.Su satisfacción es nuestra mayor recompensa, y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.Reciba un afectuoso saludo.

10/10 優異

Shailendra (Chicago)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Good location. Some construction in the neighborhood. Traffic can get bad so allow enough time to get to the airport or the train station.
於 2024 年 3 月住了 3 晚
Diego Esteban Guest Relations Department 於 2024年3月23日的回應
Dear Shailendra,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 優異

Hernan

讚好:整潔度、職員與服務、設施服務和住宿狀況
el servicio en el restaurante no fue el mejor, el resto fue exelente
於 2024 年 3 月住了 9 晚
Diego Esteban Guest Relations Department 於 2024年3月17日的回應
Estimado Hernan,Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro hotel, aunque lamentamos profundamente que su experiencia en el restaurante no haya sido satisfactoria.Su satisfacción es nuestra mayor recompensa, y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.Un afectuoso saludo,

10/10 優異

Thierry

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome location, close to museums and restaurants, everything is within walking distance. Thehotel is great and the employees very helpful and always available to help.
於 2024 年 3 月住了 2 晚
Alberto del Ser Guest Relations Department 於 2024年3月21日的回應
Dear Thierry,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.We look forward to welcoming you back for another wonderful stay in the future!

10/10 優異

Bryan (Toronto)

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very good location with access to transportation nearby. Very clean.
於 2024 年 2 月住了 2 晚
Diego Esteban Guest Relations Department 於 2024年2月25日的回應
Dear Bryan, Thank you so much for your kind words! We are so happy to hear that you enjoyed your stay at our hotel.We are located in a great area for exploring Madrid, and we are always happy to help our guests make the most of their stay. We are also glad that you found the staff to be helpful and accommodating. We pride ourselves on providing excellent customer service.Hope to see you soon,