Dear Nana, We would like to thank you for having chosen our hotel for your stay in Madrid and for taking the time to share your experience. We truly value your opinion in order to improve our guest´s experience. We are glad to know you the hotel location was to your liking, however I regret to read your stay with us was not as enjoyable as i would had wished and I would like to apologize for it. Sorry for the inconveniences , we have taken measures to see it doesnt happen again, establishing new procedures. We will me more than happy if you decide to give us a new opportunity in order to provide you the level of experience you deserve. Best Regards Pablo Rozas Host

Thank you for sharing your opinion, your coments help us to improve everyday. Hope to see you again in Petit Palace Plaza del Carmen. Best regards.

Thank you for your time rating your stay in Petit Palace Plaza del Carmen. It is important for us to know your opinión, because it helps to improve every day! Best regards

Dear guest, thank you very much for the rating given, we are pleased to know that you have enjoyed your stay with us. We hope to welcome you back very soon, with the best wishes, David Brañas | Front Desk Manager

Dear guest, thank you very much for having chosen us and for rating our hotel, we hope to welcome you back very soon. Best regards, David Brañas | Front Desk Manager

Dear Gok Jing, Thank you very much for having chosen our hotel and for such a nice rating! We hope to see you back anytime soon! Kind regards, Eugenio Buyo, hotel general manager

Dear Heejung, thank you for choosing our hotel and for taking the time to share your feedback with us. We are trully happy to learn that you enjoyed a memorable experience with us. Warm regards.

Cara Silvia, Grazie mille per la tua recensione. Siamo molto felici di sapere che il vostro soggiorno sia stato piacevole e che vi sia piaciuta molto la posizione della nostra struttura. Siamo lieti che il team sia stato all'altezza delle vostre aspettative.Il nostro staff lavora ogni giorno per farti sentire a casa e siamo orgogliosi di vedere che stiamo facendo proprio questo grazie a feedback come il tuo. Speriamo che ci visiterai di nuovo e che la piazza sia pronta per farti divertire. Sarà un vero piacere ricevervi nuovamente. Saluti da tutto lo staff del Petit Palace Plaza del Carmen.Per qualsiasi cosa siamo a tua disposizione.Mónica Prieto.Servizio Ospiti.

Dear Henry, Thank you for your great review. We hope to see you soon. Sincerely, Maria GarciaHost Petit Palace Plaza del Carmen

Caro Domenico, grazie mille per la tua fantastica recensione. Siamo molto felici di ricevere le sue parole e apprezziamo enormemente i suoi commenti, lavoriamo tutti con grande entusiasmo per farvi sentire a casa ed è una grande motivazione per tutto il team sapere che ci siamo riusciti in questa occasione. Domenico, cogliamo l'occasione per inviarle i nostri migliori saluti e speriamo di poterla riabbracciare molto presto. Cordiali saluti,

Muchas gracias por su reseña Vilma. Esperamos volver a recibirles de nuevo, muy pronto. Atentamente,

Estimado Paulo:Le agradezco que hay confiado en nosotros durante su visita a Madrid y que haya compartido sus amables palabras con otros usuarios. Es un placer saber que aprecia tan positivamente la atención de nuestra compañera Sandra y saber que estuvieron tan a gusto con nosotros. Nos encantaría poder volver a recibirles de nuevo y seguir creando momentos juntos. Atentamente

Estimado Carlos, Muchas gracias por habernos elegido y por haber compartido su amable opinión. Estamos más que felices sabiendo que disfrutaron de una experiencia memorable. Ojalá podamos volver a recibirles de nuevo en cualquier momento. Atentamente

Estimado Ricardo,Gracias por haber elegido Petit Palace Plaza del Carmen y por tomarse unos minutos para darnos su valoración al finalizar su estancia con nosotros.En cuanto al aire acondicionado, lo reportó en recepción durante su estancia? Revisaremos igualmente con nuestro compañero de servicio técnico para que lo chequee.Me alegra disfrutara de la ubicación del hotel , cercano a pie de los lugares más emblemáticos de la ciudad.Esperamos ser su hotel de referencia cada vez que regrese a Madrid.Hasta prontoEsther FernándezHotel Manager

Rohit, Dear Moonia: Thank you for choosing our hotel and for taking your time to share your feedback. I am glad to learn that you could discover Madrid easily thanks our central location and most important, the whole team of Petit Palace Plaza del Carmen is flattered with your comments about your experience with us! We most definitely look forward to greeting you again when you come back to Madrid

Dear Guest,Thank you for choosing Petit Palace Plaza del Carmen and for taking the time to give us your feedback once you left the hotel.I appologize for the inconvenience that the lock door may cause you. I'm glad you tell us before leaving the hotel to fixed it.The air conditioning was checked as well by our thecnical service.The opinion from our guests it's very important , it help us to improve our service every day.We hope you will choose us every time you come to Madrid again.Best regardsEsther FernándezHotel Manager

Dear Juan Carlos,Thank you for choosing Petit Palace Plaza del Carmen and for taking the time to give us your feedback once you left the hotel.The hotel has different room types and also our reception desk is available 24h for anything you can needed during your stay.About noisy, could you please tell me if the noisy comes from outside or inside the hotel? The opinion of our guest it's very important , it make us grow.I hope you enjoyed your stay and you choose us every time you come to Madrid.Best regardsEsther FernandezHotel Manager

Cher Ricardo, Merci beaucoup de nous avoir choisis et de nous avoir donné votre avis, qui est très important pour nous. Nous sommes très heureux de savoir que nous faisons partie d'une expérience agréable, même si je regrette que vous n'ayez pas eu votre propre parking, bien que nous ayons un parking public sur la même place. Nous espérons avoir l'occasion de vous accueillir à nouveau. Nous vous prions d'agréer, Monsieur, l'expression de nos salutations distinguées.

Estimada Susana,Gracias por haber elegido Petit Palace Plaza del Carmen y por tomarse unos minutos para darnos su valoración al finalizar su estancia con nosotros.Lamento el inconveniente ocurrido con el agua caliente, tuvimos una avería imprevista que solventamos lo más rápido posible por el bienestar de nuestros clientes. No es algo habitual que ocurra a diario, le pido disculpas si perjudicó su estancia con nosotros.Espero entienda que no es la forma de trabajar habitual nuestra y cuente con nosotros para futuras estancias en la ciudad.No dude en contactar conmigo para cualquier cosita que necesite.Hasta prontoEsther FernándezHotel Manager

Dear James,Your very favourable review is a source of pride for all the staff at the hotel. We are happy to have been able to offer you such a pleasant stay with attentive and friendly service and facilities to your liking. We look forward to serving you again with the best of our smiles.Kind regards

Dear guest,Your very favourable review is a source of pride for all the staff at the hotel. We are happy to have been able to offer you such a pleasant stay with attentive and friendly service and facilities to your liking. We look forward to serving you again with the best of our smiles.Kind regards

Dear Pietro,Your very favourable review is a source of pride for all the staff at the hotel. We are happy to have been able to offer you such a pleasant stay with attentive and friendly service and facilities to your liking. We look forward to serving you again with the best of our smiles.Kind regardsSilvia RiojaGuest Service

Dear Thuy,Thank you for choosing Petit Palace Plaza del Carmen and for taking the time to give us your feedback once you left the hotel.I see that your lower score has been for our wifi conection, did you reported to our front desk during your stay? did you ask us for another code or to check with you? We are 24h available for anything you may needed.Nice to see that you highligthed our personal, they are always willing to help to our guests.We hope to welcome you back next time you come to Madrid.Best regardsEsther FernándezHotel Manager

Dear Yariel, Thank you very much for your fantastic review. We look forward to your next visit. Yours sincerely,

Dear Nick, Thank you very much for your fantastic review. We look forward to your next visit. Yours sincerely,

Dear Brian, Thank you very much for your fantastic review. We look forward to your next visit. Yours sincerely,

Dear Oliver, Thank you very much for your fantastic review. We look forward to your next visit. Yours sincerely,

Dear Seth,Your very favourable review is a source of pride for all the staff at the hotel. We are happy to have been able to offer you such a pleasant stay with attentive and friendly service and facilities to your liking. We look forward to serving you again with the best of our smiles.Kind regardsSilvia RiojaGuest Service

Estimada Silvana,En primer lugar, me gustaría agradecerle que haya confiado en nosotros para su estancia del 23 noviembre 2022 en Petit Palace Plaza del Carmen y que se haya tomado el tiempo de rellenar nuestro cuestionario de satisfacción.Nos halaga que haya destacado el trato recibido por todo nuestro personal ya que nos desvivimos por hacer sentir que nuestros huéspedes se sientan como en su casa, ofreciéndoles siempre nuestro trato más cercano y personalizado.Igualmente, me agrada ver que el desayuno y tanto la funcionalidad y distribución de la habitación en la que estuvo alojado hayan sido de su agrado.Silvana, con el deseo de poder volver a darle la bienvenida en su futura visita a la ciudad, quedo a su entera disposición.Atentamente,Pedro TelerExperience ManagerHotel Petit Palace Plaza del Carmen

Dear Ezra, I would like to begin by thanking you for taking the time to provide us with your feedback from your recent stay with us. Whilst an apology will regrettably not alter the outcome of your experience in this occasion, I do extend it with all sincerity. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. I am truly sorry to hear that our bathroom facilities were not up to your standards and I sincerely apologize for any inconvenience it might have caused you. We will have it into consideration next time we refurbish the bathrooms. I would like to take this opportunity as well to thank you for mentioning the good service provided by the staff. We strive for excellence and it is amazing to see that our efforts were worthy. It has been a great pleasure to host you in Madrid and if you gave us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards,

Dear Ian, First of all, we would like to thank you for choosing us during your stay in the capital and for the nice words about your experience.We are very pleased to read comments like yours. The whole team works every day to offer unique and special stays, and it is an honor to know that we are achieving it. We will certainly pass on your message to everyone.Dear Ian, it was a pleasure to have you as a guest and we look forward to your next visit.Warm regards,

Dear Leticia,First of all I would like to thank you for taking the time to give us your wonderful opinion about your experience at the Petit Palace Plaza del Carmen Hotel, as well as for choosing us as your establishment to stay in the city of Madrid.The comments of our guests are the best basis we have to continue our efforts to provide our guests with the best possible experience, so we are infinitely grateful for them.We are proud to see that what has stood out the most has been the treatment received by our entire team, as one of our priorities is to make all our guests feel at home, as well as our central and enviable location has helped you make the most of your time in the city of Madrid.Leticia, I look forward to welcoming you again in our establishment, I send you my best regards and remain at your disposal.Yours sincerely,Pedro Teler Experience Manager Hotel Petit Palace Plaza del Carmen

Estimada Edith,Antes de nada me gustaría agradecerle el que nos haya elegido como hotel para su estancia en la ciudad de Madrid, ha sido un placer poder acogerla y le agradezco mucho que se haya animado a compartir la experiencia vivida con nosotros.Nos halaga que haya destacado el trato recibido por todo nuestro personal ya que nos desvivimos por hacer sentir que nuestros clientes se sientan como si estuviesen en su propia casa.También nos alegra ver que haya podido sacar el máximo provecho a su tiempo en la ciudad de Madrid gracias a nuestra envidiable y estratégica localización, únicamente a pie de cualquier punto más importante de la ciudad.Edith, con el deseo de poder darles pronto otra vez la bienvenida a nuestro hotel, quedamos a su entera disposición por si tuviese cualquier duda o petición especial para ello y le mandamos un afectuoso saludo.Atentamente,Pedro TelerExperience ManagerHotel Petit Palace Plaza del Carmen

Cara Luana,Prima di tutto vorrei ringraziarvi per averci scelto come hotel per il vostro soggiorno nella città di Madrid e vi ringrazio molto per aver condiviso la vostra esperienza con noi.Siamo molto felici che ci abbiate valutato così bene, soprattutto nel trattamento del personale, perché ci sforziamo di far sentire i nostri clienti a casa.Sono anche contento di vedere che la camera in cui avete soggiornato e la sua disposizione hanno soddisfatto le vostre aspettative e che la nostra posizione centrale vi ha aiutato a sfruttare al meglio il vostro tempo in città.Luana, ci auguriamo di poterla accogliere di nuovo in occasione della sua futura visita in città. Restiamo a sua disposizione e le inviamo i nostri più cordiali saluti.Pedro TelerExperience ManagerHotel Petit Palace Plaza del Carmen

Dear Basilio,First of all I would like to thank you for taking the time to share with us your impressions of your stay, and also to thank you for choosing our hotel as the first among all the hotels in Madrid for your stay in the city.The most satisfactory for us is to know that you appreciate the levels of service our staff provide, our marvellous breakfast and also that you enjoyed our centrical location within walking distance of all the most important points of the city.Basilio, we hope that on your next visit to Madrid you will choose us again as your hotel to make your experience even more memorable, here you have your second home.Kind regards,yours sincerely,Pedro TelerExperience ManagerHotel Petit Palace Plaza del Carmen

Dear Joan,First of all I would like to thank you for have choosed our hotel for your stay in Madrid and also for the time spent writing this review.Thank you very much for your good rating, specially for the service provided by our staff, that always tries to make feel our guests at home.We are also pleased to hear that the room you stayed in was to your liking and also that our central location has helped you make the most of your time in the city.Joan, I look forward to welcoming you again in our establishment, I send you my best regards and remain at your disposal.Kind regards,Yours sincerely,Pedro Teler Experience Manager Hotel Petit Palace Plaza del Carmen

Dear Margie, Thank you for staying in our hotel Petit Palace Plaza del Carmen during your stay in Madrid and thank you for your feedback, which helps us to improve our services.Firstly, I am glad to verify that in general you have enjoyed our hotel, staff and facilities.Nevertheless, I apologyze if you had any issue with the size in the room and for the inconveniences caused by them.We keep under your disposal for anything needed and hope to have the chance to see you soon.Best regards.

Estimado Fuad,Primero de todo me gustaría agradecer el tiempo que ha dedicado en hacernos llegar su maravillosa opinión sobre la experiencia de su estancia en el Hotel Petit Palace Plaza del Carmen, al igual que nos haya elegido a nosotros como establecimiento para alojarse en la ciudad de Madrid.Estaremos esperando su próxima visita a la ciudad, aquí tiene su segunda casa para cuando quiera volver.Reciba un cordial saludo,atentamente,Pedro TelerExperience ManagerHotel Petit Palace Plaza del Carmen

Dear Edel, Thank you very much for having chosen us for your stay in Madrid and for sharing your experience online. We are glad that your experience in our hotel has been positive, overall. Regarding parking, indeed we do not have one but at least we are able to offer a discount, since parking in the centre of Madrid cost usually the same -30/31€ and we hope that this was of help to you. We have reported to our maintenance department the issue with the AC and the keys in order to look further into what may have caused the problem and fix it. We are sorry for any disturbance caused. Nevetheless, we hope that you can give us a second chance and visit us once again anytime soon in the future, we would love to welcome you back. Kind regards, Teresa de la Rosa, Experience Manager.

Estimada Montserrat: Muchas gracias por haber depositado su confianza en Petit Palace Plaza del Carmen y por puntuar su experiencia de manera tan positiva. Nos hace muy felices saber que se han sentido como en casa y que hemos cumplido sus expectativas con creces. Esperamos poder darle la bienvenida de nuevo a Petit Palace Plaza del Carmen en un futuro. Atentamente, Teresa de la Rosa, Experience Manager.