Dear SHU-WEN, Thank you very much for your positive feedback regarding our hotel. We are glad to see that you had a good stay and we look forward to welcoming you again. My best regards, Emilio Sánchez.

Dear Jenny, Thank you for your review. I really apologize as we didn't meet your expectations with the hotel and the service provided by our staff. I have shared your constructive feedback with the team to learn from it and improve Hope you will give us another opportunity to welcome you back and serve you better, Best regards, Paloma Hidalgo Rooms Division Manager

Dear Jenny, Thank you for your review, I apologize as we didn't meet your expectations with the HouseKeeping staff and I have already shared your feedback with the Executive Housekeeper to learn from it and improve. Hope you will give us another opportunity to welcome you back and serve you better. Best regards, Paloma Hidalgo Rooms Division Manager

Dear Lina, Thank you so much for the score given to our hotel and its services! Looking forward to welcoming you back in the very near future, Kind regards, Paloma H

Dear Haosen, Happy to know that you enjoyed your stay with us. Thank you so much for your score and wonderful comments! Looking forward to welcoming you back in the very near future, My best regards, Paloma H

Dear Guest, Thank you for your comment and score about our hotel! Looking forward to welcoming you back in the very near future, Best regards, Paloma H

Dear Guest, Thank you for your score and comments regarding your stay with us. We take note of the comment about the service and I have shared it with the team to learn from it and improve. Looking forward to welcoming you back soon, My best regards, Paloma H

Dear Guest, First, thank you for sharing your feedback on Expedia. I am sorry to hear that you experienced some issues with our service and I would like you to know that I have forwarded your feedback to the teams mentioned in your comment. I apologize if we did not manage to make your trip to Madrid a pleasurable one and I hope you will give us another chance to exceed your expectations in the near future. Kind regards, Glenn R

Dear Wai Shan, Thank you for sharing your opinion concerning our hotel. I am sorry to hear that you did not appreciate our Tv channels and the Access to the gym. The gym, being on the seventh floor, an elevator taken on the sixth floor accesses it. I apologize for the possible misperception. I hope you will give us a chance to serve you better next time. Best regards, Glenn R

Gracias por la valoración de nuestro hotel y sus servicios. Nos gustaría recibirles de nuevo en un futuro cercano, Hasta pronto! Paloma H

Dear Guest, Thank you very much for your review regarding your stay with us! Really appreciate the good comment about our staff that I have shared with all the team. Looking forward to welcome you back in the near future, Warm regards, Paloma H

Dear Bo, Thank you so much for your great scores given to our hotel and services! Looking forward to welcome you back in the near future, Best regard, Paloma H

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

Dear Lai La, We're delighted to know that you enjoyed your stay at the Westin Palace, Madrid as well as the city due to the hotel location Thank you for sharing your experience and looking forward to welcome you back in the near future, My best regards, Paloma H

Dear Chitra,Thank you so much for your amazing review and feedback!We're delighted to know that we were able to exceed your expectations.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimado Felipe,Muchas gracias por su fantástica reseña que comparto con todo el equipo para celebrar su satisfacción.Lamento los inconvenientes con el ruido producido por la renovación del hotel aunque nos deja saber que no fue inconveniente para el disfrute de su estancia.Esperamos tener el placer de volver a recibirle en un futuro cercano,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Enrique,Thank you for your review,I apologize for not meeting your expectations with the hotel location as it's far from your sites of interest.On the other hand, I appreciate your positive feedback regarding the hotel and service.Looking forward to welcoming you back in the future,Best regards,Paloma HidalgoDirector of Rooms

Estimada Adela,Muchas gracias por su tiempo en compartir su fantástica valoración en esta reseña sobre su estancia con nosotros.Esperamos volver a recibirle muy pronto,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Estimado Aimed,Muchas gracias por elegirnos en su visita a Madrid y por su fantástica reseña!Esperamos tener el placer de volver a recibirle muy pronto,Saludos cordiales,PalomaPaloma HidalgoDirectora de Alojamiento

Estimado Arturo,Gracias por su valoración a nuestro hotel y por publicarla en esta reseña.Esperamos tener el placer de volver a recibirle,Un cordial saludo,Paloma HidalgoDirectora de Alojamiento

Dear Basilio,Thank you for your review and for sharing your experience.We're delighted to know that you enjoyed our property.Looking forward to welcoming you back shortly,Best regards,Paloma HidalgoDirector of Rooms

Dear Chetana,Thank you for taking the time to share your experience in this survey!We're excited to know that you enjoyed your stay with us.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Franklin,Thank you so much for taking the time to write this review regarding your stay with us.We're delighted that you enjoyed the new rooms and, on the other hand, I have shared your constructive feedback with our Director of F&B for further analysis with the Executive Chef.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Angelica,Thank you very much for your amazing review regarding your stay with us!We're delighted to know that you enjoyed the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Johanne,Thank you for the time to write this review and for sharing the score given to our property!Looking forward to welcoming you back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Luis,Thank you for taking the time to share your experience in this review.We're delighted to know that you enjoyed the hotel location and the city.Looking forward to welcoming you back shortly,Kind regards,Paloma HidalgoDirector of Rooms

Dear Denise,Thank you so much for this amazing review regarding your stay with us!We're more than happy to know that you enjoyed the new rooms as well as the service provided by our staff.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Thank you Kaoru for your amazing score given to our property!Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimado Antonio,Muchas gracias por compartir su valoración sobre nuestro hotel en esta reseña.Esperamos tener el placer de volver a recibirle en un futuro cercano,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Warren,Thank you so much for taking the time to share your amazing score on this review!Looking forward to welcoming you back shortly,Best regards,Paloma HidalgoDirector of Rooms

Dear Sonia,Thank you so much for your review and amazing feedback!Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Jessica,Thank you for your review and your honest feedback.I apologize for the inconvenience of the renovation during the weekend.On the other hand, we're glad to know that you enjoy your visit.Hope you will give us another opportunity to welcome you back soon,Best regards,Paloma HidalgoDirector of Rooms

Muchas gracias Mario por compartir su fantástica valoración sobre su experiencia con nosotros!Estamos encantados al saber que conseguimos estar a la altura de sus expectativas y esperamos tener el placer de volver a recibirle en un futuro cercano,Un cordial saludo,Paloma HidalgoDirectora de Alojamiento

Dear Robert,Thank you for your review.I apologize for the problems encountered during your stay. I have shared them with the operational teams for further analysis with their teams and to fix them.Hope you will give us another opportunity to welcome you back and serve you better,Best regards,Paloma HidalgoDirector of Rooms

Dear Abraham,Thank you so much for your time to publish the great score given to our hotel!We hope to welcome you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Zulyn,Thank you for your review and honest comments regarding your stay.I apologize for the inconvenience generated by the hotel renovation. Hope you liked the new rooms and you enjoyed your visit.Looking forward to welcoming you back shortly,Kind regards,Paloma HidalgoDirector of Rooms

Muchas gracias Claudia por compartir su excelente valoración de nuestro hotel y servicios en esta reseña.Esperamos tener el placer de volver a recibirla en un futuro cercano,Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Thank you so much Abraham for taking the time to score our hotel on this review!We're delighted to know that we exceeded your expectations with the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Dear Marta,Thank you for choosing us for this special occasion and celebration of your parent's anniversary!We're delighted to know that they enjoyed the stay and I have shared it with the team to celebrate their satisfaction.Looking forward to welcoming you and them back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Eva,Thank you so much for your review!We're delighted to know that we were able to exceed your expectations with the hotel and its services.Looking forward to welcoming you back in the near future,Best regards,Paloma HidalgoDirector of Rooms

Dear Oscar,Thank you for your review and for your amazing feedback regarding our property.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimada Beatriz,Gracias por su reseña.Lamento sinceramente las molestias que le han ocasionado las incidencias ajenas al hotel y, más aún, la actitud de nuestros asociados con quienes comparto su experiencia para aprender de ella y mejorar.Espero que nos dé una nueva oportunidad de volver a recibirles en el futuro,Saludos cordiales,PalomaPaloma HidalgoDirectora de Alojamiento

Estimada Elena,Gracias por su reseña.Lamento sinceramente que no hayamos estado a la altura de sus expectativas en esta ocasión.Espero que nos dé una nueva oportunidad de volver a recibirla y que disfrute de las nuevas habitaciones.Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Estimada Elena,Gracias por su reseña.Lamento sinceramente no haber estado a la altura de sus expectativas con la calidad de habitaciones y servicios y agradezco su mención al servicio en el restaurante.Espero que nos dé una nueva oportunidad y pueda disfrutar de las nuevas habitaciones que estamos remodelando.Saludos cordiales,Paloma HidalgoDirectora de Alojamiento

Dear Peter,Thank you so much for your amazing review and for sharing your experience on this website!!!We're delighted and impressed with the feedback that I have shared with the entire hotel team to celebrate your satisfaction.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms

Estimado Guillermo,Muchas gracias por su valoración y comentario en relación a su estancia con nosotros.Comparto su fantástica reseña con el equipo para celebrar su satisfacción.Saludos cordiales y hasta pronto!Paloma HidalgoDirectora de Alojamiento

Dear Greg,Thank you so much for taking the time to share your experience with us and for recommending our property!We're delighted to know that you enjoyed the hotel and its services.Looking forward to welcoming you back soon,Best regards,Paloma HidalgoDirector of Rooms