We just got back from our stay. Initially we were very excited to stay here because from the photos it looked amazing. At $700 a night we expected a beautiful, clean place to stay. When we first arrived we walked through the house and found it to be in good condition and well decorated. We read the note on the refrigerator saying that there could possibly be rodents and other pests on the premises but because you are in the mountains, this is part of nature. On our second night staying there, we were all watching a movie and a mouse bolted across the living room area into the kitchen. My daughter who is freaked out about mice not only because she is terrified of mice but her twin babies were crawling all over the floor exposed to the rodent droppings and the diseases that mice feces carry. We then pulled back the furniture where the mouse came from we noticed not only food and trash but mice feces everywhere! Upon closely examining the remainder of the home we noticed mice feces were littered throughout the entire second floor. At this time it was nearing 11pm and we called the numbers posted on the refrigerator to try and get a mouse trap and the only person that answered was someone based in England. They told us there was nothing they could do to help us in our time of need. They assured us someone would call first thing in the morning. We were fortunate that the Vons grocery store had mouse traps. After spending over $20 of my own money, we set the traps and a few hours later caught the mouse. The next morning we were expecting a call but didn’t receive one. I then phoned Natural Retreats, the property management company in the morning and asked to speak with Justin the office manager but he was in a meeting and unavailable, so I left a message in regards to our problem with my name and number. As of over 24 hours later I have not received a phone call. Upon checking out at 10am the maintenance man arrived as we were leaving with mouse traps in hand. So apparently a message was received, just not to us. He was very nice and apologetic but I still expected a phone call from property management in which two messages were left. The maintence man did acknowledge there is a rodent problem due to being in the mountains. In their contract and disclaimers there is a clause of pests and rodents, but I feel that if they know there is a rodent problem, they should set traps inside the owners/c...