Jersey City Mana Contemporary Hotels

"We arrived at the hotel around 9:00 AM and requested an early check‑in. Despite this, we received no communication or updates from the hotel, and the standard 4:00 PM check‑in time passed without any notice. When I followed up at the front desk, I was told the room was still being cleaned. By 5:00 PM—eight hours after our arrival—we still had no information. The second front desk agent I spoke with was unable to provide any meaningful assistance. This left us no choice but to escalate the matter to the manager. Unfortunately, the manager’s response was unacceptable, unprofessional, and dismissive. He stated that the room was not ready, refused to provide even an estimated availability time, and claimed there was no way to check with the cleaning staff—an explanation that is unreasonable and concerning for a hotel of this standard. We were finally able to check in at 8:00 PM, which is four hours past the regular check‑in time. The complete lack of communication, transparency, and basic customer service caused significant inconvenience and reflects poorly on the hotel’s operational standards. The only positive aspect of this experience was Alex, who was the only staff member who provided genuine assistance and helped resolve the situation after hours of unnecessary delays. "

"My first time march14 was amazing but march24 i go with my kids and i have view room and have a view with construction and a room next ice machine cant sleep all night .i dont think staff was nice "

"It was a good stay, for the price I think the hotel is perfect."

"Clean and spacious room. Only issue was that AC was not working."

"Shower pressure was very low . The breakfast could have been better with more options to choose from . "

"Great stay! Excellent staff! Clean rooms! Great location! "

"Excellent location with many subway options. Will definitely visit again! Safe neighborhood as well. "

"Great location, easy check in/out, no coffee in the (non-suite) rooms and you have to buy it in the lobby which is a bit of a pain, especially if the barista is on break when you get downstairs. Rooms are small, but efficient and tidy. Perfect for a solo traveler. "

"Except noisy rooms during our first night, the stay was great and convenient just across from NYC. The staff were very welcoming and professional especially Walid at the front Desk. Parking isn’t very convenient but that’s NY. "