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曼徹斯特特拉福德市智選假日酒店 (IHG 旗下酒店)的評價

3 out of 5
曼徹斯特特拉福德市智選假日酒店 (IHG 旗下酒店)
2 Mercury Way, Trafford, Manchester, England

評價

8.8

優異

10 分評分，優異；1004 則評價中有 577 則" "
8 分評分，不錯；1004 則評價中有 308 則" "
6 分評分，一般；1004 則評價中有 72 則" "
4 分評分，欠佳；1004 則評價中有 26 則" "
2 分評分，很差；1004 則評價中有 21 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

9.2/10 

住宿狀況

8.8/10 

環保程度

評價

8/10 不錯

Kwok Kay

親子同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Easy Parking
於 2023 年 8 月住了 2 晚
Susan 於 2023年8月5日的回應
Good MorningThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future.RegardsSusan PellingGuest Service Manager

10/10 優異

Lap Chung

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 6 月住了 3 晚
Susan 於 2023年6月12日的回應
Good MorningThank you for taking the time to leave feedback, it is appreciated and will be shared with the staff. We hope to see in the future.RegardsSusan PellingGSA

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 4 月住了 3 晚
Bing 於 2023年4月13日的回應
Thank you for your feedback, much appreciated. Regards

6/10 一般

Yu Ming

不滿：整潔度和職員與服務
smile
Staff are no smile
於 2020 年 3 月住了 1 晚
DK 於 2020年3月14日的回應
Dear Yu, Thank you for your interest. You've just put a big smile on all our staff face . We valued your feedback. Regards

10/10 優異

Chi Ching

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
nice hotel
Nice staff! cozy bed with air con
於 2019 年 7 月住了 1 晚
Dan 於 2019年8月3日的回應
Thank you for the kind review. We appreciate your feedback. Kind Regards, Dan McMenemy Guest Service Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 1 晚
James 於 2019年1月12日的回應
Thank you for the rating! James Deputy GM

8/10 不錯

Kwok Ping

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Too small for 3 persons
Room size good for 2 persons, not 3.. You pay 3 persons, but you won't provide a bigger room
於 2018 年 12 月住了 2 晚
James 於 2019年1月2日的回應
Thank you for your review, The 3rd person charge is to cover laundry and other extras. Our rooms are all the same size. For more space I would recommend buying 2 rooms for 3 adults. Kind regards James Deputy General Manager

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
Aehnen - Guest Services 於 2018年10月29日的回應
Thank you for your 5/5 review. With regards,

10/10 優異

jie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 10 月住了 1 晚
Orhan 於 2018年10月7日的回應
Thank you for your great rating Kind Regards

8/10 不錯

qiong

讚好：整潔度、職員與服務和客房舒適度
干净，三人住的房间很小，整体来说还可以
於 2018 年 7 月住了 1 晚
Aehnen 於 2018年8月2日的回應
非常感谢您的评论。

10/10 優異

Elizabeth

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 1 晚

8/10 不錯

Shiv

讚好：整潔度和住宿狀況
Good
於 2024 年 5 月住了 1 晚
Susan 於 2024年5月16日的回應
Good MorningThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future.RegardsSusan PellingGuest Service Manager

10/10 優異

RICHARD

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Tv hardly worked, but otherwise quite decent. Helpful staff. Good breakfast, plenty of parking.
於 2024 年 4 月住了 1 晚
Susan 於 2024年4月26日的回應
Good afternoonThan you for taking the time to leave a review, I'm sorry that you have problems with the TV. We hope that does not stop you from staying with us in the future.RegardsSusan PellingGuest Service Manager

8/10 不錯

Godfrey

讚好：整潔度、職員與服務和住宿狀況
It was all round good
於 2024 年 3 月住了 1 晚
Susan 於 2024年4月15日的回應
Good afternoonThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future.RegardsSusan PellingGuest Service Manager

8/10 不錯

Chris

讚好：整潔度、職員與服務、設施服務和住宿狀況
I stayed here for the Manchester marathon weekend as I did last year. A bit noisy overnight, could hear my neighbours coming and going, door slamming, light switches clicking. Not really much you can do but it disturbed a restful night. That being said the hotel is very good, conveniently located with a tram stop close by and the Trafford Centre less than 5 mins walk. Breakfast and convenient parking are also a real positive
於 2024 年 4 月住了 2 晚
Susan 於 2024年4月15日的回應
Good afternoonThank you for taking the time to leave a review, It is appreciated. We hope to see you again.RegardsSusan PellingGuest Service Manager

10/10 優異

Rhian

於 2024 年 4 月住了 1 晚

8/10 不錯

Jacqueline

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very clean, well situated hotel. Breakfast was very busy and some guests had to sit in the reception area to eat. There were no vegetarian or vegan options at breakfast.
於 2024 年 4 月住了 1 晚
Susan Pelling, Guest Service Manager 於 2024年4月12日的回應
Good evening, Thank you for taking the time to leave us a review, we appreciate the feedback! We do have vegan and vegetarian options available at breakfast but these are made to order and you would have to ask a member of staff. We apologise about any confusion or inconveniences around this and hope it doesn't stop you from staying with us again. Kind Regards,

10/10 優異

Grace

於 2024 年 4 月住了 1 晚
Mia 於 2024年5月1日的回應
Good Morning, Thank you for taking the time to leave a review. We hope to see you in the future. Regards Mia-Jo Melling, Guest Service Manager

10/10 優異

Christie

讚好：職員與服務和住宿狀況
於 2024 年 3 月住了 2 晚
Susan 於 2024年4月5日的回應
Good MorningThank you for taking the time to leave a review. We hope to see you in the future.RegardsSusan Guest Service Manager

10/10 優異

Kacy

於 2024 年 2 月住了 2 晚
Tom F 於 2024年3月20日的回應
Thank you Kacy for this perfect score out of 5. We really appreciate it

8/10 不錯

Gayle

家人同遊
讚好：整潔度、職員與服務和客房舒適度
Modern hotel, comfy beds.
Lovely hotel - new and modern with a good breakfast. Beds were comfy too. The pressure in the shower was terrible though which really let the stay down.
於 2024 年 2 月住了 1 晚
Chloe 於 2024年2月20日的回應
Thank you for taking the time to review your stay, your feedback is greatly appreciated. We look forward to welcoming you back to the hotel in the near future.

10/10 優異

真實旅客

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 2 晚
Chloe 於 2024年2月20日的回應
Thank you for taking the time to review your stay, your feedback is greatly appreciated. We look forward to welcoming you back to the hotel in the near future.

6/10 一般

Mark

商務旅客
讚好：整潔度和客房舒適度
不滿：住宿狀況
Hotel needs improvement
Dust bins not emptied and missing showerhead, so not sure how they thought I was going to have a proper shower.
於 2024 年 2 月住了 3 晚
Susan 於 2024年2月8日的回應
Good MorningThank you for taking the time to leave a review. I will look into the issues that you had whilst staying with us and i hope it doesn't stop you from staying with us in the future.RegardsSusan Pelling Guest Service Manager

10/10 優異

Lisa

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great
Great staff and service
於 2024 年 1 月住了 3 晚
Chloe S 於 2024年2月2日的回應
Thank you Lisa for your feedback, we appreciate this. We hope to see you again in the future.

8/10 不錯

Faaduma

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall was great but breakfast could be better
於 2023 年 12 月住了 3 晚
Chloe S 於 2024年2月2日的回應
Thank you Faaduma for your feedback, we appreciate this. Glad you had a lovely experience at our hotel. Hope to see you in the future

10/10 優異

Daryl

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great location, comfortable stay
Perfect for a trip to the Trafford centre or into the city via the tram
於 2024 年 1 月住了 1 晚
Aehnen Kohben - Front Office Manager 於 2024年1月24日的回應
Thank you Daryl for taking the time to review your recent stay.Kind regards,

10/10 優異

Deborah

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Susan 於 2024年1月22日的回應
Good afternoonThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future.RegardsSusan PellingGuest Service Manager

10/10 優異

Joanne

商務旅客
讚好：整潔度、職員與服務和住宿狀況
於 2024 年 1 月住了 1 晚
Susan 於 2024年1月22日的回應
Good afternoonThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future.RegardsSusan PellingGuest Service Manager

10/10 優異

Magnus

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Chloe S 於 2024年2月1日的回應
Thank you for taking your time to leave us a review. We appreciate this. Glad you had a lovely stay with us and we hope to see you again soon in the near future

10/10 優異

Wayne

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 1 月住了 1 晚
Susan 於 2024年1月17日的回應
Good MorningThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future.RegardsSusan PellingGuest Service Manager

8/10 不錯

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Susan Pelling, GSM 於 2024年1月10日的回應
Good Afternoon, Thank you for taking the time to leave us a review, we appreciate it! We hope to see you again soon.Kind Regards,

4/10 欠佳

Shaun

家人同遊
讚好：整潔度
Hotel was OK but we were overcharged and had to chase customer relations to eventually get a refund.
於 2023 年 12 月住了 1 晚
Susan Pelling, GSM 於 2024年1月10日的回應
Good Afternoon, Thank you for taking the time to leave us feedback, we appreciate it. We hope to see you again soon. Kind Regards,

4/10 欠佳

Michael

商務旅客
不滿：整潔度和職員與服務
於 2024 年 1 月住了 1 晚
Susan Pelling, GSM 於 2024年1月10日的回應
Good Afternoon, Thank you for taking the time to leave us a review, we appreciate it. We hope to see you again in the future. Kind Regards,

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very good experience staying here. Excellent location if you want to visit the Trafford Centre.
於 2023 年 12 月住了 1 晚
Susan Pelling, Guest Service Manager 於 2023年12月31日的回應
Thank you for taking the time to leave us a review! We hope to see you again in the future. Kind Regards

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 1 晚
Tom F 於 2023年12月28日的回應
Thank you for taking time to leave this great review

8/10 不錯

Nathan

家人同遊
讚好：整潔度、職員與服務和設施服務
不滿：住宿狀況
Staff & service along with breakfast was awesome. Attention to detail in the rooms are needed by facilities staff though. My room had several brown stains (several!) on the floor. There were also several paint smudges in areas of the room. The smudges and stains stood out quite clearly because the rest of the room was great. Would love to give the hotel full marks but paying that much for a room to have attention to detail missed out is very unfortunate
於 2023 年 12 月住了 2 晚
Tom F 於 2023年12月28日的回應
Thank you so much for leaving this great review, we really appreciate the feedback

10/10 優異

Martin

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Always a great place to stay. Great communications.
於 2023 年 12 月住了 1 晚
Susan 於 2023年12月18日的回應
Good afternoonThank you for taking the time to leave a review, it is appreciated. We look forward to seeing you in the future.RegardsSusan PellingGuest Service Manager

8/10 不錯

Alvin

於 2023 年 11 月住了 1 晚
Susan 於 2023年12月18日的回應
Good afternoonThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future. RegardsSusan PellingGuest Service Manager

10/10 優異

Simon

於 2023 年 12 月住了 1 晚
Susan 於 2023年12月18日的回應
Good afternoonThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future. RegardsSusan PellingGuest Service Manager

10/10 優異

Mike

於 2023 年 12 月住了 5 晚
Susan 於 2023年12月12日的回應
Good MorningThank you for taking the time to leave a review, it is appreciated. We look forward to seeing you in the future.RegardsSusan PellingGuest Service Manager

8/10 不錯

Berkeley

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This was a really nice hotel. Really close to the Trafford Centre (walkable in nice weather) and a tram stop for access to Manchester city centre. Even though it was on a main road it was really quiet inside the hotel. We were impressed with the room being very quiet despite being opposite a lift. The room was clean and very large, which was great. The bathroom was small, but with good facilities. We were impressed with the USB ports on every plug and the helpful lighting. The staff were all very helpful and friendly. The included breakfast was good, but the hash browns were pretty disappointingly hard and it was sad that there were no mushrooms (hence not giving 5 stars). But the crockery, cutlery and glasses were all very clean which I was impressed with.
於 2023 年 12 月住了 2 晚
Susan 於 2023年12月10日的回應
Good MorningThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future.RegardsSusan PellingGuest Service Manager

2/10 很差

Severi Matti Valtteri

於 2023 年 12 月住了 3 晚
Susan 於 2023年12月12日的回應
Good MorningThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future.RegardsSusan PellingGuest Service Manager

10/10 優異

Andrew

於 2023 年 11 月住了 1 晚
Susan 於 2023年12月10日的回應
Good MorningThank you for taking the time to leave a review, it is appreciated. We hope to see you in the future.RegardsSusan PellingGuest Service Manager

10/10 優異

Jamie

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 12 月住了 2 晚
Susan 於 2023年12月5日的回應
Thank you Jamie for taking the time to leave us a review, we appreciate it. We hope to see you again in the future!Kind Regards, Susan PellingGuest Service Manager

8/10 不錯

Jennifer

讚好：職員與服務
Great staff average hotel
Hotel nice enough staff are amazing- Andrew in particular was super helpful going the extra mile to help Room not made up on last night which was disappointing Gym is a cardio suite - no weights or resistance machines at all
於 2023 年 12 月住了 3 晚
Susan 於 2023年12月5日的回應
Thank you Jennifer for your feedback, we appreciate it. I will make sure it is passed on to the rest of the team. We hope to see you again soon!Kind Regards,Susan PellingGuest Service Manager

10/10 優異

Andrew

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Great staff, great location.
於 2023 年 12 月住了 2 晚
Susan 於 2023年12月5日的回應
Thank you Andrew for taking the time to leave us your feedback, we appreciate it. We hope to see you again soon! Kind Regards, Susan PellingGuest Service Manager

8/10 不錯

Louise

於 2023 年 12 月住了 1 晚
Susan 於 2023年12月5日的回應
Thank you Louise for taking the time to leave us a review, it is appreciated. We hope to see you again soon!Kind Regards,Susan PellingGuest Service Manager

10/10 優異

nicola

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
ideal Hotel
I always stay here when working in the Trafford Centre - easy to drive to and walk with parking onsite
於 2023 年 11 月住了 2 晚
Susan 於 2023年12月5日的回應
Thank you Nicola for taking the time to leave feedback, we appreciate it. We hope to see you again soon! Kind Regards, Susan PellingGuest Service Manager

10/10 優異

Cherie

於 2023 年 11 月住了 1 晚
Susan 於 2023年12月20日的回應
Good MorningThank you for taking the time to leave a review, it is appreciated. We look forward to seeing you in the future.RegardsSusan PellingGuest Service Manager

10/10 優異

Sylvia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I loved everything especially the interior the design of the hotel.
於 2023 年 11 月住了 1 晚
Aehnen Kohben - Front Office Manager 於 2023年11月28日的回應
Thank you Sylvia for taking the time to leave your review.Kind regards,