大堂
查看供應

曼德勒希爾頓酒店的評價

4.5 out of 5
曼德勒希爾頓酒店
No.1, Junction of 26th & 66th Street, Chan Aye Tharzan Township, Mandalay

評價

8.2

很好

10 分評分，優異；85 則評價中有 36 則" "
8 分評分，不錯；85 則評價中有 35 則" "
6 分評分，一般；85 則評價中有 4 則" "
4 分評分，欠佳；85 則評價中有 6 則" "
2 分評分，很差；85 則評價中有 4 則" "

8.4/10 

整潔度

9.0/10 

職員與服務

8.6/10 

設施服務

8.0/10 

住宿狀況

評價

10/10 優異

Yeeping

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
值得推薦的飯店
老牌飯店更新中，櫃台幫忙升級到面對皇宮的房間，設備還不錯，服務人員態度友善，lounge與餐飲俱佳.飯店鄰近皇宮東南角，参訪宮殿佛寺都方便，值得下回再來住。
於 2019 年 11 月住了 3 晚

8/10 不錯

I FONG

讚好：職員與服務、住宿狀況和客房舒適度
乾淨 離皇宮很近
於 2019 年 7 月住了 2 晚
Hilton Mandalay Team 於 2019年8月22日的回應
Dear I Fong, First of all, thank you so much for your positive feedback and for taking the time to post this review. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

8/10 不錯

Ming Chu Catherine

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Spacious room
A good hotel provided good service. The room is spacious and clean.
於 2018 年 12 月住了 3 晚
Saw Win Phyo 於 2019年2月13日的回應
Dear Mr Ming, First of all, thank you so much for your positive feedback and for taking the time to post this review. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

10/10 優異

kuai cheng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 2 晚
Saw Win Phyo 於 2019年1月9日的回應
Dear Mr Cheng, First of all thank you so much for taking the time to post this review. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

10/10 優異

KAI MING KELLY

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
very nice and helpful of front desk staff
於 2018 年 5 月住了 1 晚

2/10 很差

hanwai

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
在装修，不要去
酒店在装修，可是网上没有说明，泳池没有开放，庭院乱糟糟，早餐挪到卖汽车的厅，已经丧失了应有的星际标准。但是依然还是原有的价格。真不值！赶紧退房走人！现在是旅游旺季，希望更多人可以看到这条评论。千万不要去！！！
於 2017 年 12 月住了 1 晚
Hilton Mandalay 於 2018年1月6日的回應
Dear Hanwai, thank you for your feedback and comments. The hotel is in the stage of soft opening and there are some works going on in the hotel which are updated on our Expedia listing page as well as hotel website. We regret to hear of your negative experience and thank you for your understanding. We look forward to welcoming you in your next visit.

4/10 欠佳

真實旅客

商務旅客
讚好：整潔度
不滿：職員與服務、設施服務和住宿狀況
good location...
於 2020 年 7 月住了 3 晚

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
good stay in mandalay
Beautiful, upgraded common facilities (lobby, restaurant, pool) but older stuffy bedrooms. Good location. Excellent customer service
於 2020 年 2 月住了 1 晚

10/10 優異

TAIICHI

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
マンダレーの快適な空間
於 2020 年 2 月住了 1 晚

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2020 年 1 月住了 1 晚

6/10 一般

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
王宮前にあるが、町の中心からは少し離れているため、移動にはテュクトクが必要。
於 2019 年 12 月住了 2 晚

10/10 優異

Claude

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Very very nice
於 2019 年 12 月住了 3 晚

6/10 一般

真實旅客

家人同遊
讚好：職員與服務、設施服務和住宿狀況
不滿：整潔度
The hotel lobby and common facilities were very good. The view from room the view is stupendous and overlooks the royal Mandalay Palace and moat. 😀 The room is however old and the bathroom older. The toilet did not flush at all and we had to complain a number of times 😡! Besides, the room wasn’t well insulated and it was uncomfortably cold in the night at 12c. The air conditioning only cools and there is no room heater. HOWEVER, the Chef Mr Mukul Agarwal and his team are simply brilliant 😀👍. They cooked up some amazing meals for us and lavished care and attention during our stay. The Chef made many Burmese vegan delicacies and he and his team more than made up for any misgivings we had about our stay at the hotel.
於 2019 年 12 月住了 1 晚

10/10 優異

MichaelY (Singapore)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It has a grand looking and tall ceiling in the lobby and corridor. It should be one of the best Hilton properties. It is also near to the tourist popular royal palace and Su Taung Pyi.
於 2019 年 12 月住了 3 晚

8/10 不錯

Sornkiat

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚

10/10 優異

INDUSTRIAL

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 12 月住了 2 晚

2/10 很差

真實旅客

家人同遊
讚好：職員與服務
不滿：設施服務和住宿狀況
Le personnel est sympathique.l hôtel a part le hall est dans un état de délabrement épouvantable.Nous avons changé de chambre 2 fois.La première fois parce qu’elle était humide,la deuxième fois parce qu’il y faisait trop froid et qu’ils nous ont proposé un radiateur électrique.Dans la salle de bains il y a encore un rideau douche.Il n y a pratiquement pas de lumière dans la chambre.Comble du comble pour un Hilton,ils n acceptent pas la carte American Express. Bref cet hôtel est une honte et j estime que vous devriez demander un geste commercial à mon égard
於 2019 年 12 月住了 2 晚

10/10 優異

Wong

於 2019 年 11 月住了 3 晚

8/10 不錯

Kyaw

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
family trip
Hotel is renovating. Sometimes lift didn’t work due to service. But no information about this to residents. Overall, had a great stay apart from some loosed wall plugs.
於 2019 年 10 月住了 3 晚

10/10 優異

Vanessa N

於 2019 年 10 月住了 1 晚

8/10 不錯

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Las habitaciones podrían mejorar al estilo del lobby del hotel
於 2019 年 8 月住了 2 晚
Hilton Mandalay Team 於 2019年9月16日的回應
Dear Value Guest, Mingalapar! Thank you for taking the time to share your experience about your recent stay with us. We truly value your feedback about the room condition and we are delighted to inform you that we are in progress of upgrading the rooms and it will be ready by year end. We look forward to welcoming you back to our upgraded Hilton Mandalay.

10/10 優異

真實旅客

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Très belles parties communes ( Hall, resto, piscine ), très bons repas ( dont petit-déjeuner exceptionnel ) à des prix très raisonnables pour ce niveau de qualité.
於 2019 年 8 月住了 4 晚
Saw Win Phyo 於 2019年8月22日的回應
Dear Value Guest, First of all, thank you so much for your positive feedback and for taking the time to post this review. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

8/10 不錯

Yu Zhou

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 8 月住了 2 晚
Saw Win Phyo 於 2019年8月22日的回應
Dear Yu Zhou Thank you very much for your review. We are happy that you have had an enjoyable stay. Looking forward to welcome you back in a foreseeable future. Best Regards

10/10 優異

真實旅客

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
El Hilton Mandalay está en una ubicación inmejorable: justo delante del cuadrado rodeado por el río, que contiene el palacio Real, y en frente del monte de Mandalay con unas vistas espectaculares. Ambos sitios son accesibles andando desde el hotel. Hay varios restaurantes y bares limpios y modernos cerca del hotel. Las instalaciones del Hilton son buenas, particularmente las zonas comunes que están recién renovadas (piscina y comedor, con un desayuno variado y exquisito). El personal fue muy atento con nosotros y nos ayudó a planificar nuestra visita a Mandalay.
於 2019 年 8 月住了 2 晚
Saw Win Phyo 於 2019年8月22日的回應
Dear Value Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are delighted to hear that the team has managed to exceed your expectations in all area of expertise. We have shared your compliment with the team. We all are motivated to create memorable experience for our guests. We look forward to welcoming you back to our hotel in the not too distant future at Hilton Mandalay. Best Regards

2/10 很差

Franque

讚好：職員與服務
不滿：整潔度、住宿狀況和客房舒適度
Old hotel in need of drastic upgrade
The hotel needs a drastic upgrade: carpets are old and smelly, old and noisy air conditioners cannot keep up with the heat, room toiled was not working well, elevators worked randomly, fumigation was done outside while people were enjoying the pool and everywhere in the hotel (restaurant, washrooms, lobby, ) one sees these air freshners put there to cover up the bad, if not almost moldy, smell. I stayed there last year and it was never that bad. Things deteriorated 100% since last year, Renovations are taking place, but this is taking way too much time. The only redemptive thing is the quality and niceness of the staff. In fact, one feels very bad for them, as clearly Hilton has let them down. I will not return there even when the place is upgraded. I also stayed at the Hilton in NPT, which was so much better. However, because of the bad state of the Hilton in Mandalay, my next trip will see me staying in Accor hotels throughout Myanmar.
於 2019 年 7 月住了 4 晚
Saw Win Phyo 於 2019年8月22日的回應
Dear Franque Thank you for taking the time to leave such detailed feedback following your stay with us. Your feedback about the room specificity is extremely beneficial for our team in continuing our improvement efforts. Again, I am very sorry for your inconvenience. We hope you will consider staying with us in the future. Best Regards,

8/10 不錯

Masataka

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
総じてOK。リピートあり。
外観、内装ともにとてもきれいで雰囲気がある。フロントの感じもよかった。ただ、全室禁煙室。空港から若干距離がある。朝食のレパートリーは標準レベル。洗面の栓の抜き方がわからなかった。
於 2019 年 7 月住了 1 晚
Hilton Mandalay Team 於 2019年8月22日的回應
Dear Masataka Thank you for taking the time to leave such detailed feedback following your stay with us. We are very sorry about the toilet that you have inconvenience time.We look forward welcoming you back soon. Best Regards,

10/10 優異

hiroyuki

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
NHKがみれます
NHKとwifi　満足しました。
於 2019 年 7 月住了 3 晚
Hilton Mandalay Team 於 2019年8月22日的回應
Dear Hiroyuki, First of all, thank you so much for your positive feedback and for taking the time to post this review. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

8/10 不錯

Venkatraman

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good holiday
Air conditioning was inadequate in breakfast area and room. Otherwise the stay was excellent and location was extremely good.
於 2019 年 6 月住了 2 晚
Saw Win Phyo 於 2019年7月3日的回應
Dear Venkatraman, Mingalabar! Thank you very much for sharing your recent experience with us during your stay in Mandalay. We are delighted to know that you have had a pleasant stay and apologize for the inconvenience caused by the air conditioning temperature control, this will be brough to the attention of our engineer without any delay Once again thank you for your feedback and look forward to having a chance to welcoming you and your friends in the near future. Kind Regards,

10/10 優異

severino

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 6 月住了 5 晚
Saw Win Phyo 於 2019年7月3日的回應
Dear Value Guest, Migalarpar! Thank you for taking a moment to share your experience. We sincerely appreciate your review and we are delighted to hear that we have managed to exceed your expectations. If you have anything please let me know and we are more than happy to assist you. We look forward to welcoming you back to our hotel in the not too distant future. Kind Regards,

4/10 欠佳

真實旅客

商務旅客
讚好：設施服務
不滿：整潔度
The hotel lobby is just beautiful, and the hotel has a very jazzy age feel mixed in with traditional features. The hotel itself is very lovely, however the rooms are a little run down, thers no shower option, only bathtub which is inconvenient, it is is a little dated. The windows don't open in the rooms which can leave you with a suffering with cabin fever., and im not quite convinced that the air con does work accurately The cleanliness does lack a little in areas such as the showehead.. and also the wndows looking out in the city are quire dirty, but i do think its more of a renovation issue,,, I didnt have a great nights sleep, there was a lot of noise from the water fountain at the entrance of the hotel even tho i was on the top floor, and also noise from the traffic outside and the whole hotel is lit from the outside, which does light up the room even with the curtains shut. On the positive side, it is probably one of the better hotels in Mandalay and the pool area is lovely. I think with more work done to the rooms this would be a great stay... I would say with Mandalay hill just a stones throw away, it would be great if the hotel had a shuttle bus service as it would going around much easier.
於 2019 年 6 月住了 3 晚
Saw Win Phyo 於 2019年7月3日的回應
Dear Value Guest, First of all, thank you so much for your Constructive feedback and for taking the time to post this review. We would love to make your experience even more amazing. We are very sorry about the room condition and we already have plan to do the room renovation in near future. We have take noted all your feedback and shared to concerned department to take necessary action. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

8/10 不錯

真實旅客

商務旅客, 多人同遊
讚好：整潔度、職員與服務和設施服務
Great location opposite to Mandalay Palace. Well trained & courteous staff who are focused on guest care. Very old & slow lifts, need upgrade immediately. The central Aircon did not work during the night & sleep quality was poor. The bathroom tiles are cracked.
於 2019 年 5 月住了 2 晚
Saw Win Phyo 於 2019年7月3日的回應
Dear Value Guest, First of all, thank you so much for your positive feedback and for taking the time to post this review. We would love to make your experience even more amazing. We are very sorry about the room condition and we already have plan to do the room renovation in near future. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

8/10 不錯

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
フロントの対応が良かった。自転車も無料で貸してくれ、プールもきれいで早朝から、空港までのシャトル（タクシー）も安く10000kで他のホテルよりずっと安いです　さすが
於 2019 年 5 月住了 1 晚
Saw Win Phyo 於 2019年5月23日的回應
Dear Sir, Mingalabar! Thank you very much for sharing your recent experience with us. We are delighted to know that you have had a enjoyable stay with us. It was a pleasure to provide you with all round of services during your stay and we were able to create memorable experiences. Again thank you very much and we look forward welcoming you back in a near future. Best Regards

10/10 優異

AYU (malaysia)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Location and nice view
於 2019 年 4 月住了 4 晚
Hilton Mandalay 於 2019年5月1日的回應
Dear Value Guest, Thank you very much for sharing your recent experience with us. We are delighted to know that you have had a enjoyable stay with us. It was a pleasure to provide you with all round of services during your stay and we were able to create memorable experiences. Again thank you very much and we look forward welcoming you back in a near future. Kind regards,

10/10 優異

真實旅客

讚好：整潔度和職員與服務
Lovely staff. Some construction going on but only noticeable during the day so if you’re out seeing the sites it’s hardly noticeable. Lovely buffet breakfast to cater to all tastes.
於 2019 年 4 月住了 3 晚
Hilton Mandalay 於 2019年5月1日的回應
Thank you very much for sharing your recent stay experience with us. We are delighted to know that you have had a enjoyable stay with us. It was a pleasure to provide you with all round of services during your stay and we were able to create memorable experiences. Again thank you very much and we look forward welcoming you back in a near future. Kind regards, Saw Win Phyo

8/10 不錯

真實旅客

讚好：整潔度、職員與服務和住宿狀況
Nice bed, excellent buffet b/f ( 2 time black put )
於 2019 年 3 月住了 2 晚
Hilton Mandalay Team 於 2019年3月15日的回應
Dear Value Guest, Mingalabar! Thank you very much for sharing your recent experience with us. We are delighted to know that you have had a pleasant R&R stay with us. It was a pleasure to provide you with all round of services during your stay and we were able to create memorable experiences. Again thank you very much and we look forward welcoming you back in a near future. Kind regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 2 月住了 3 晚
Hilton Mandalay Team 於 2019年4月4日的回應
Dear Value Guest, First of all, thank you so much for your feedback and for taking the time to rate this review. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

2/10 很差

真實旅客

商務旅客
讚好：整潔度
不滿：職員與服務和住宿狀況
Whilst there's a lot to like about the hotel - location, decor, general up-keep of the facilities, etc, there were two glaring issues. (1) The fact that half the ground floor was undergoing extensive building works. (2) The fact the staff were unable to do anything other than try charging me more money to resolve it. The noise from the power tools, etc, could be heard 4+ floors away - loud enough to prevent sleeping. The hotel insisted I pay a surcharge to sit in the executive lounge to try to have somewhere quieter to work (it was still too noisy for a phone call, and I was still expected to pay). The only alternative: "Go outside". In the midday sun. To do work. I can sit in a park for free, thanks. No warning this was going to be the case in advance, no attempts at making my stay better despite this; just charging me more. A number of other things feel a bit "unfinished" - service at breakfast, missing items in lobby bathrooms, etc; all of these could be forgiven and didn't really detract from what's a nice hotel. I'd generally deduct a point for the bland restaurant options from a relatively up-market hotel (hopefully addressed by whatever the building work will result in delivering), but it would otherwise be a nice place to stay. For my personal experience and the lack of addressing it in any way that salvaged the stay, I can only give 1*, though.
於 2019 年 2 月住了 3 晚
Hilton Mandalay Team 於 2019年3月11日的回應
Dear Valued Guest, Greetings from Hilton Mandalay I was concerned to learn of your unpleasant experience caused by the service rendered to you during your recent patronage, as a guest here at Hilton Mandalay It is our responsibility to ensure that the satisfaction of all our guests who dine with us to experience the hospitality services from our hotel. Our firm intention was for you to experience the very highest level of service and consideration. Unfortunately, that we failed to satisfy your expectation. I realize the frustration, inconvenience and disappointment you must have felt, I wish to assure you that I had personally brought this point to the attention of the department concerned and appropriate measures are been taken to ensure that there will be no future recurrence. We look forward to an opportunity to make amends and to provide you with the warmest welcome and the attentive service that we proudly extend to our guests. If you have anything please let me know and we are more than happy to assist you.

10/10 優異

真實旅客

商務旅客
讚好：整潔度和職員與服務
私が宿泊した当日は中国人の方々がとても多く混雑していましたが、スタッフの方は落ち着いて対応されていました。レストランもとても美味しいです。残念なのは蚊、蚊がとても多く日本人は気になるかもしれません。
於 2019 年 2 月住了 3 晚
Hilton Mandalay Team 於 2019年3月7日的回應
Dear Sir, First of all, thank you so much for your positive feedback and for taking the time to post this review. We would love to make your experience even more amazing. We are very sorry about the mosquitoes, I have bring this attention to our pest control team to do needful treatment. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

10/10 優異

sein

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Excellent stay at Hilton Mandalay
Staff are very friendly, room,corridor and surroundings are quite clean, great location in Mandalay, very good price for service. We really enjoyed staying in Hilton Mandalay. Love to stay again next time if we go back there. Definitely will recommend.
於 2019 年 2 月住了 2 晚
Saw Win Phyo 於 2019年2月19日的回應
Dear U Sein Aung, First of all, thank you so much for your feedback and for taking the time to rate this review. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future and see you again soon. Sincerely,

10/10 優異

Zheng

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 2 月住了 3 晚
Saw Win Phyo 於 2019年2月19日的回應
Dear Mr Zheng, First of all, thank you so much for your feedback and for taking the time to rate this review. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

8/10 不錯

Pierre

讚好：職員與服務和住宿狀況
Great hotel except but rooms could use upgrade
Hall and pool were great but rooms could use some renovation
於 2019 年 1 月住了 2 晚
Saw Win Phyo 於 2019年2月13日的回應
Dear Mr Pierre, First of all, thank you so much for your positive feedback and for taking the time to post this review. We would love to make your experience even more amazing. We are very sorry about the room condition and we already have plan to do the room renovation in near future. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

8/10 不錯

Somsuk

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2019 年 1 月住了 4 晚
Hilton Mandalay 於 2019年1月31日的回應
Dear Mr Somsuk, Mingalabar! Thank you very much for sharing your recent experience with Hilton Mandalay. We are delighted to know that you have had a pleasant R&R stay with us. It was a pleasure to provide you with all round of services during your stay and we were able to create memorable experiences. Again thank you very much and we look forward welcoming you back in a near future. Kind regards,

8/10 不錯

Roberto

讚好：整潔度、住宿狀況和客房舒適度
Mandalay Hilton
Good hotel .. BUT The city is to quiet
於 2019 年 1 月住了 3 晚
Hilton Mandalay 於 2019年1月29日的回應
Dear Mr Roberto, Mingalabar! Thank you very much for sharing your recent experience with Hilton Mandalay. We are delighted to know that you have had a pleasant R&R stay with us. It was a pleasure to provide you with all round of services during your stay and we were able to create memorable experiences. Again thank you very much and we look forward welcoming you back in a near future. Kind regards,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、設施服務和住宿狀況
於 2019 年 1 月住了 1 晚
Hilton Mandalay 於 2019年1月24日的回應
Dear Value Guest Mingalabar! Thank you very much for sharing your recent experience with Hilton Mandalay. We are delighted to know that you have had a pleasant R&R stay with us. It was a pleasure to provide you with all round of services during your stay and we were able to create memorable experiences. Again thank you very much and we look forward welcoming you back in a near future. Kind regards,

10/10 優異

Abdul

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
V nice ambience n facilities
於 2019 年 1 月住了 1 晚
Hilton Mandalay 於 2019年1月22日的回應
Dear Value Guest, Mingalarpar, First of all, thank you so much for your positive feedback and for taking the time to post this review. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

8/10 不錯

真實旅客

讚好：職員與服務、住宿狀況和客房舒適度
Nice stay in Mandalay
Nicest overall option in Mandalay, good location, very friendly staff, breakfast had lots of selections, beautiful lobby, rooms seem a little dated but were clean, WiFi fine (slow, but that's standard across Myanmar)
於 2018 年 12 月住了 1 晚
Saw Win Phyo 於 2019年1月9日的回應
Dear Sir, First of all, thank you so much for your positive feedback and for taking the time to post this review. Your acknowledge on our team member and thank you for mentioned my name is a motivator for all of us in creating memorable experience for our guests. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

8/10 不錯

Keisuke

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Expect some improvement for more excellence
Took longer time to check-in due to other guests. Clean room and food is fair, but uncomfortable with many mosquitos in public bath room and public space. Suspect ticks on bed. Noisy tourist complaining at reception desk was really uncomfortable and disturbed many others. Other than this, all is acceptable.
於 2019 年 1 月住了 2 晚
Saw Win Phyo 於 2019年1月9日的回應
Dear Mr Keisuke Thank you for taking the time to leave such detailed feedback following your stay with us. We are very sorry that you are not happy with mosquitoes and noise. Your feedback about the mosquitoes specificity is extremely beneficial for our team in continuing our improvement efforts and taking action. We look forward to welcoming you back to Hilton Mandalay very soon!

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
excellent hotel and friendly staff very helpful
於 2018 年 12 月住了 2 晚
Saw Win Phyo 於 2019年1月9日的回應
Dear Sir, First of all, thank you so much for your positive feedback and for taking the time to post this review. Your acknowledge on our team member and thank you for mentioned my name is a motivator for all of us in creating memorable experience for our guests. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

8/10 不錯

Jean-Yves

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Hilton Mandalay : un bon choix
Bon niveau de prestation pour la Birmanie, bonne cuisine, personnel accueillant Préciser qu’entre l’hotel et le palais il y a une route à 4 voies (peu visible sur les photos) Insonorisation correcte
於 2018 年 12 月住了 1 晚
Saw Win Phyo 於 2019年1月9日的回應
Dear Mr Jean First of all, thank you so much for your positive feedback and for taking the time to post this review. Your acknowledge on our team member and thank you for mentioned my name is a motivator for all of us in creating memorable experience for our guests. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,

10/10 優異

真實旅客

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2018 年 12 月住了 1 晚
Saw Win Phyo 於 2019年1月9日的回應
Dear Valued Guest, First of all thank you so much for taking the time to post this review. We would love to make your experience even more amazing. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely,