8/10 Good
Heather R.
25 Jul 2025
Liked: Cleanliness, check-in, location, listing accuracy
The house was beautiful. I was however, disappointed overall. I don’t know if it was the owner or the property manager, but everything that was described as an issue in May (per review) continued to be an issue in July. The outside awnings did not work, the outside TV did not work, the toilet paper holder was falling off the wall, and the dish washer was inoperable. When I reported the dishwasher, Liz came out while we were there to take pictures. There was no communication with me as to what was being done. When I called the property management to ask, they informed me that a repair man had come out again to take a look, and he needed to order a part. I am seriously concerned that someone came into the property while we were not there, I still am not sure when that occurred. We also had a team of landscapers come prune bushes and palms in the backyard around the pool while my daughters and I were sunbathing which made for a very uncomfortable and awkward situation. One gentleman did inform me that they would not cut the lawn while we were there. Again the house is fantastic. But either the owner or the property manager need to tighten it up a bit.
Heather R.
Stayed 7 nights in Jul 2025