Augsburg Marionette Theater Hotels

"Lady at front desk is always professional, efficient and friendly. Cleanliness of the room and shower room was consistent. Breakfasts were consistent."

"Wir waren seit doch einiger Zeit wieder einmal Gast hier. Das Personal war sehr freundlich und hilfsbereit. Da wir jeweils zu den Heimspielen des FCA gehen, sind wir darauf angewiesen, das Gepäck im Hotel zu deponieren. Das ist im Rugs Hotel möglich....aber es kostet 18 Euro ...... unverschämt und unverständlich!!!"

"everything was good... personal and breakfast"

"Staff were very welcoming and helpful. Room was spotlessly clean. Great location and easy walk from the train station. Lovely Italian restaurant nearby. Would visit again. Breakfast was great. "

"We arrived at 11.0pm and the front door was closed and no staff available. The email that showed us how to get into the hotel and locate our room did not arrive until the following morning. We stayed 4 nights and the room was not refreshed at all during our stay. Whilst I understand that hoteliers need to control costs and I fully understand it is not necessary to clean or service a room every day, making sure that the rooms have enough dry towels, tea or coffee and bins are emptied must be the very least required "

" Was only there one night so we really didn’t use the kitchen, rooms we nice and bathroom was clean. I just didn’t like the process of trying to get a code for the room so late and then looking for the address on the street in the rain. Location services could have been better. "

"The staff were amazing from the front desk to the housekeeping to the restaurant. I will definitely be back. "

"Clean but water didnt work for one day"

"Good"