Thank you very much Mr. Ahmed for your review.It’s been a pleasure having you with us.Thank you for choosing El Hamra hôtel.Hope to welcome you again soon.You are welcome anytime.

Thank you very much Mr. Abdelghani for your kind words. It was a pleasure having you with us. A big hello to your parents.We hope to welcome you again soon.

Thank you Looking forward to welcome again soon Thank you for choosing EL Hamra Hotel

Thank you very much for your review We are glad you liked your room and your stay in our Hotel Yes you park on the street, but it is garded 24h/24h Thank you for staying with us We look forward to welcome you again soon

Thank you Mr. Munir We are glad you appreciated your stay at our hotel We hope to welcome you again soon You are always welcome

Dear Mr. Abdulhadi We are sorry you feel that way, at first you liked everything, you told me yourself when I asked you, and since I refused to let in a prostitute you were bringing, suddenly everything was bad. We can’t let prostitutes in because it’s against the law in morocco and we risk our hotel being closed out. We don’t allow that kind of behavior in our facilities. Concerning the electricity: Since you arrived way too early for check-in and you were tired, and all the neighborhood had no electricity for 2 hours due to work by the Marrakech Electrical Company (from 10am), which is beyond our control, and I explained you that myself, and you were perfectly fine by it and told me you just wanted to lay down since you were tired from your trip, so I let you have the early check-in and free of charge. The neighborhood got back electricity at 1pm, and the normal time of check-in is 2pm, and normally, you wouldn’t even have noticed. We even added you an extra bed free of charge for your comfort. Concerning what you call “Unexpected Fees”, I explained it to you myself during check-in, and the fees payable at the property are city taxes, they are mentioned in your reservation which I showed you and you agreed on it, so we don’t understand how the city tax are now “Unexpected”, and at the end, you refused to pay them. Mr. Abdulhadi, you are being dishonest. About the sink that was “blocked and unstable”. It was fine until you vomited in it and you fall down on it due to your excessive drinking. We even fixed it twice for you, and twice, you broke the showerhead, that we changed it for you every time. Furthermore, you smoked heavily with your friend in a non-smocking room At the end,you even stole the towels. So Mr. Abdulhad, don’t be dishonest, everybody can make his own opinion about what happened, and we are sorry we had to do this here.

Thank you Mr. Joachim We are happy you liked your room and your stay in our hotel, we look forward to welcome you again. Thank you for choosing EL Hamra Hotel

Thank you for your review, We are glad you liked your room and your stay with us. It was a pleasure having you with us and we hope to welcome you again soon.

Thank you very much. We are happy to see that you enjoyed your room and your stay in our hotel. It was a pleasure having you with us and we look forward to welcome you again, you are always welcome. We hope you had a pleasant trip in Marrakesh.

Merci beaucoup pour votre commentaire M. AnwarC’est toujours un plaisir de vous recevoir.Vous êtes un régulier de notre hôtel depuis longtemps et c’est un honneur pour nous.Vous êtes ici chez vous.

Bonjour M. SamirNous sommes désolés de voire que votre expérience avec nous ne vous ai pas plu.Tout d’abord, évidemment que toutes les chambres ont l’eau, froide et chaude!En ce qui concerne le parking, c’est un parking public et il suffit de dire au gardien que vous êtes à l’hôtel pour qu’il soit gratuit.Concernant le balcon, la porte se ferme évidemment, pas à clé car vous étiez au 2eme étage, et qu’il n’y a pas de spyderman à Marrakech .La wifi aussi fonctionnait bien pour l’ensemble de nos autres résidents.L’ascenseur effectivement était en panne et nos techniciens l’ont remis en marche, nous nous excusons pour cela, le personnel dans ce cas transporte toutes vos affaires jusqu’à la chambre.Nous ne comprenons pas pourquoi n’avez vous pas dit cela à la réception, qui se serait fait un plaisir de vous changer de chambre, ou réparer ce qui doit l’être, comme vous le souhaitez.Encore désolé M. Samir, mais la prochaine fois, que ce soit dans notre hôtel ou un autre, informer la réception pour le moindre petit problème que vous rencontrez et nous dans notre hôtel, nous faisons tout pour vous accommoder.