One of the worst hotel experiences I've ever had.
When I arrived, I was assigned a room where the air conditioning didn't work. Instead of resolving the issue, the hotel sent me to another, lower-quality property (Dar Hilana Boutique Riad & Spa), and I was even expected to pay for the taxi transfer myself.
The replacement room was dirty, especially the bathroom, which was not properly cleaned.
Breakfast was another major disappointment. The hotel never served the breakfast buffet that was advertised online and included in the rate I paid. Instead, they served only bread with butter. On the second day, I asked for a fried egg, but the waiter brought me a raw egg still in its shell, as if that were an acceptable substitute. The following day, I was served a fried egg that had clearly been cooked in burnt, blackened oil, making it completely inedible.
Overall, this hotel failed to deliver the basic standards of cleanliness, service, and honesty. The facilities and amenities advertised did not match what was actually provided, and the staff did little to address the problems. I would strongly recommend avoiding this hotel.