We were new to this process of renting a property. The only real problem we had was with the lockbox on the front door. We arrived after dark, it was pouring rain and very windy. We tried numerous times to get the lockbox to open. By the time we did, we were soaked, our luggage was all wet and things inside as well. My feeling is they have a problem with the front door and water leaking in. There was a pail and mop sitting for us to use. The rest of our stay went well.