Nelly Bay Massage on Magnetic Hotels

"Peaceful, beautiful pool. Great location"

"Location great. Amenities were not up to scratch. Lifts broken (we were on the 3rd floor and had to drag 4 cases up 3 flights of stairs)"

"I was upgraded to a harbour view room in building one from a car park view - so that was very grateful. But I more looked at an overgrown tree that obscured any Harbour view. The first door in building one to my door was humid and wet. Rusty stain running down the door on the inside. Room was two twin beds pushed together, but side tables not rearranged space wise so obvious they had just pushed the beds together. Booked on Expedia so no daily servicing of the room. On first morning alarm sounding since around 5am. Turned out it was the key pad of the unoccupied room next door - no one else could here it beyond the confined space of my room and that room so I had to listen to it for four hours before I went to the front desk. "

"The property was ok, and the pool was nice. However, communications and enquiries have been outsourced to a call centre in the Philippines, and we had a shocking experience with them. We knew we'd arrive after 5pm and were sent a late check in form, which we completed and were promised key pick up details. We waited till our arrrival at the ferry terminal in Townsville and finally called and got the call centre. Took several calls before someone answered. They promised to send dets by email but 30 mins later still no email. Finally we called the number for property owners and finally spoke to someone local who told us the property would be left open. What should have been a smooth and relaxing start to a long awaited holiday ended up being super stressful. Until the communication issue is sorted I'd recommend staying somewhere else. This was not worth the stress and effort on our end just to ensure we actually had somewhere to sleep."

"Pretty complex. Villa was quite unique."

"Excellent location and accomodation. Great support from the hosts with easy checkin and a much appreciated transfer to the villa upon arrival."

"Well, it had a bed a dunny and even an electric light."

"The apartment was well equipped and the location just great. The pool is amazing and the managers/host so friendly and helpful!"