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"Everything was just perfect for us. The staff was freindly and helpful. The room was immaculate and parking was convenient."

"Check in lady was not pleasant. The room was disgusting, there was bugs!, (we had a bottom floor room)the people upstairs were up 24-7 and it was like they were moving furniture all night. Train tracks were across the street so the overall location of this place sucks. I will never stay here again. I will pay the extra $ for another place. "

"room nice and spacious had room on the end of building, found that it was a bit larger, very nice. hotel grounds were very nice, areas to sit down by the lake. staff very accommodating and courteous. will be planning this as our lodging location next time we are in town for tennis at indian wells. "

"Beautiful property"

"I have stayed at this resort many times and prefer it due to the location to the tennis gardens. However, I am noticing that some of the rooms are not as nice and in need of upgrading. This year I stayed in room #244, shutters are in need of repair, could use some updating. Later, I stayed with a friend in #247 and again, the shutters are in need of repair. This had some upgrade with crown molding. The toilet did not flush well, had to hold the handle down for a complete flush. Was not impressed with the bathroom toiletries. Worn out tissue in a small basket to hold a small soap and lotion. Get rid of that! Shampoo and conditioner all in one dispenser. I expect this in a motel but not a nice hotel such as Indian Wells. Security locks on your side doors from the parking area does not work. I'm sure they did at one point. This is a safety issue ands should be addressed immediately! All side doors should be locked and a guest key card to allow access. Again, another thing that needs to be fixed. Also, on your website is says you have Tennis Courts. The courts are cracked and in horrible condition. Do not advertise the courts or allow guest to play on them if they are not in playable condition. That is an accident just waiting to happen. Other than that your staff is great, professional and polite."

"Property was lovely- staff seemed disorganized. Many missteps. Towels, water not replenished in room. Several times incorrect food was brought at breakfast. Pool bar staff were great, especially Elvia, Danny, Elijah & Angel! "

"Fabulous room, clean and perfectly maintained. Our balcony overlooked the pool and garden. It was just lovely."

"Very close to Indian Wells Tennis Garden. Hotel was expensive during BNP paribas but i know of other hotels charging more!"

"Dirty and lousy "