露台/庭院

Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton的評價

3.5 out of 5

評價

9.0

卓越

10 分評分,優異;757 則評價中有 504 則" "
8 分評分,不錯;757 則評價中有 143 則" "
6 分評分,一般;757 則評價中有 68 則" "
4 分評分,欠佳;757 則評價中有 27 則" "
2 分評分,很差;757 則評價中有 15 則" "

9.6/10 

整潔度

9.4/10 

職員與服務

8.8/10 

設施服務

9.4/10 

住宿狀況

9.2/10 

環保程度

評價

10/10 優異

baocheng

於 2023 年 12 月住了 1 晚
Customer Service 於 2024年1月15日的回應
Baocheng, it's fantastic to hear that your stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton met your expectations. We're thrilled you had a pleasant experience with us and we sincerely hope to see you again during your next visit. Safe travels!

10/10 優異

Christa

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a wonderful experience. Food was delicious, staff so friendly and welcoming. Will be back for sure.
於 2024 年 5 月住了 1 晚
Customer Service 於 2024年5月20日的回應
Christa, thank you for your delightful review! The team at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton is thrilled that you enjoyed the delicious food and felt warmly welcomed by our friendly team members. We look forward to your next visit!

10/10 優異

jenny (Rockledge)

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
The location was great to walk to restaurants. Very clean, friendly, but the walls are thin. Could hear phone conversations next door, 2 nights from 2 different guests (so it wasnt the person being loud)
於 2024 年 5 月住了 2 晚
Customer Service 於 2024年5月20日的回應
Jenny, thank you for your wonderful feedback. Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton is delighted you enjoyed the convenient location and cleanliness. Our team members appreciate your kind words. We acknowledge your comment about the thin walls and will take it into consideration. We're looking forward to welcoming you back.

10/10 優異

Jordan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome place to stay !
於 2024 年 5 月住了 1 晚

10/10 優異

Jennifer

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is in the middle of the downtown area; you can walk to restaurants, stores, and bars. It is a short drive over the causeway to the beach. The roof top bar and restaurant are excellent, and the view is great. The room was clean and quiet.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年5月13日的回應
Jennifer, thank you for taking the time to share your wonderful experience at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We are delighted to hear you found our location convenient and enjoyed the rooftop amenities. It's pleasing to know that you appreciated the tranquility and cleanliness of your room. We look forward to welcoming you back in the near future.

10/10 優異

Ashley

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Always love staying here!
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年5月8日的回應
Ashley, it's wonderful to know you always enjoy your stays at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton! We're thrilled we're able to provide an experience that keeps you coming back. We look forward to welcoming you back soon.

10/10 優異

gloria E

家人同遊
讚好:整潔度、職員與服務和住宿狀況
Thought while the valet was good, quick and easy the price was high Our bathroom in room 730 the toilet ran and it had hot water in it and made bathroom a steam room if the door was closed we did tell the front desk about toilet and I believe she contacted maintenance
於 2024 年 4 月住了 1 晚

10/10 優異

JENNIFER

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is in the middle of the small downtown area; you can walk to shops, restaurants and bars. We were able to park across the street from property at no cost. The hotel room was quiet and clean and large enough for two. We really enjoy the rooftop bar and restaurant. The view is great.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年5月1日的回應
Jennifer, thank you for sharing your wonderful experience at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We're thrilled you enjoyed the convenience of our location, our clean, spacious rooms, as well as our rooftop bar and restaurant with its captivating view. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 優異

Jackie

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property, exceeded my expectations.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日的回應
Jackie, thank you for your generous feedback. We are delighted to hear that Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton, went beyond your expectations, and you appreciated our beautiful property. Looking forward to having you stay with us again.

8/10 不錯

william

The tv in the bedroom was impossible to watch. It would get nice clear reception for about 10 minutes, then the picture would get scrambled. We had to turn the station down 1 channel then back up to the original station to continue watching. Really frustrating
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月29日的回應
William, we appreciate your feedback regarding the television's functionality during your stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We regret any inconvenience you might have experienced. Our team is committed to providing an improved experience and ensuring a faultless guest stay in the future. Thank you.

10/10 優異

Heather

商務旅客
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent staff. Quite helpful and knowledgeable about the area. I love that it’s unique and had a local coffee shop instead of Starbucks.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月29日的回應
Heather, it brings us great pleasure that you enjoyed your stay at the Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We're delighted our knowledgeable team members were able to assist and that you appreciated our distinct character and the local coffee shop. We look forward to welcoming you back.

8/10 不錯

Roger

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
You have to pay to park
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月25日的回應
Roger, we appreciate your feedback. Being situated downtown, parking comes under the city's jurisdiction and their regulations apply. We hope that other aspects of your stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton made up for this slight inconvenience. We look forward to welcoming you back soon.

10/10 優異

DAVID

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Love the atmosphere around the main street. Just walk a block and there are many options for dining. provably our 9th time at the Melby.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日的回應
David, it's fantastic to hear you love the vibrant atmosphere around the main street. It's truly a privilege to be the chosen location for you during your visits. Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton certainly aims to be conveniently located for quality dining options. We're thrilled to have welcomed you for the 9th time and eagerly anticipate your 10th visit.

10/10 優異

Christina

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful property with great views of downtown and the waterfront.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月21日的回應
Christina, it's delightful to hear that you appreciated the aesthetic beauty and great views at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We hope your stay was as breathtaking as the scenery. Looking forward to your next visit.

10/10 優異

francesca (Miami)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property staff was nice and so happy there was a coffee shop on the first floor. Loved my stay here!
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年4月19日的回應
Francesca, it's fantastic to hear that you had an enjoyable stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We're pleased that our team members' friendly demeanor and the availability of the coffee shop added to your experience. We're grateful for your lovely feedback and hope to welcome you back again in the future.

8/10 不錯

George

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Cleanliness was excellent. Hard floors, instead of carpeting.
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月18日的回應
George, it's wonderful to hear that you appreciated the cleanliness at Hotel Melby and our unique choice of hard floors. We hope you had a positive experience and we look forward to your next stay with us.

8/10 不錯

Alan (springport)

讚好:整潔度、職員與服務和住宿狀況
It was next to an irish pub which had really good food
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月15日的回應
Alan, it's great to hear you enjoyed the accessibility to the local Irish pub and their delicious food during your stay at the Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. Your feedback is much appreciated, and we're pleased your experience was pleasant. We look forward to your next visit!

8/10 不錯

James

商務旅客
讚好:整潔度、職員與服務和設施服務
Large gap under the door, caused very loud wind howling when the outside wind blew. No parking was a pretty big issue. Smoke alarm was faced toward the bed, so dealt with a flashing green light every 30 sec. It was very difficult to sleep with that train horning blowing every hour throughout the night. In regards to the train, staff was very friendly and did offer to put a noise machine in my room to help bleed out the sounds. Coffee shop and rooftop grill was fantastic.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月12日的回應
James, it seems like you had an experience with various aspects during your stay. We regret any sleep disruptions due to the under-door gap and the alarm's location. Be assured, we're intent on delivering a comfortable sleep environment. We're pleased to know our team members were helpful and offered a solution to the noise. We're glad you enjoyed the coffee shop and rooftop grill. Please know your concerns are crucial to improvement and will be addressed. We look forward to you experiencing a better stay next time at the Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton.

10/10 優異

meryl

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年5月1日的回應
Thank you for the excellent rating, Meryl!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton! We look forward to hosting you again soon.

10/10 優異

Karl

於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月29日的回應
Thanks for the amazing rating, Karl!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton!

10/10 優異

Olga (Roebling)

讚好:整潔度、職員與服務、設施服務和住宿狀況
Friendly, professional staff
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月8日的回應
Olga, your kind words about the friendly and professional demeanor of the team members at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton, have brought smiles to our faces. We look forward to welcoming you back on your next visit.

10/10 優異

John

家人同遊, 寵物同遊
讚好:職員與服務、設施服務和住宿狀況
Very clean and front desk (night crew) was excellent.
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月6日的回應
John, thank you for sharing your positive experience at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We're delighted to hear that you appreciated our high cleanliness standards. It’s also wonderful to know that our night-time colleagues at the front desk were able to contribute to your excellent experience. We look forward to welcoming you back in the future!

10/10 優異

Dalva

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Beautiful lobby. Rooms are spacious with exquisite decor. Convenient location . One night stay before heading to Orlando.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月7日的回應
Dalva, we’re thrilled to hear that you loved the grandeur of the Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. Our team takes great pride in offering tastefully designed rooms in a prime location to provide an enjoyable stay for our guests. We hope to welcome you back for another visit in the future. Safe travels to Orlando!

10/10 優異

James

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Loved the decor and the location
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月1日的回應
James, we are overjoyed to hear that the aesthetic of Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton and its convenient placement struck a chord with you. Thanks a lot for sharing your experience. We hope to welcome you back in the future.

10/10 優異

Ryan

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月20日的回應
Thank you for the fantastic rating, Ryan!We strive to make all of our guests feel welcome and relaxed during their time at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton! We can't wait to see you again soon.

4/10 欠佳

Cheryl

於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月21日的回應
Cheryl, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 優異

Brigitte

讚好:職員與服務
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月14日的回應
Brigitte, it's wonderful to see your high rating for Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton! We're thrilled you enjoyed your stay and hope to welcome you back soon.

10/10 優異

Rodney

讚好:整潔度、職員與服務和住宿狀況
Hotel lobby was very clean. Staff was very friendly. Room was clean and comfortable. Rooftop Bar / Restaurant was definitely a plus. Food was good and a very unexpectedly good selection of wine. Definitely will stay again if in area, would recommend also
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月24日的回應
Rodney, we're thrilled that you enjoyed your stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. It's wonderful that you appreciated the cleanliness of our establishment and the friendliness of our team members. We're glad you found our rooms clean and comfortable, and our rooftop bar and restaurant exceeded your expectations. We're looking forward to welcoming you back on your next visit to the area. Thank you for your recommendation!

8/10 不錯

MARK A

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月21日的回應
Mark A, thank you for staying with us at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton and for taking the time to rate your experience. We're pleased to see that you had a good stay and we hope to welcome you back in the future for an even better experience.

10/10 優異

MICHAEL

讚好:整潔度、職員與服務、設施服務和住宿狀況
Five stars all the way, made St Patrick's Day at Meg Omalleys all the better
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月18日的回應
Michael, it's wonderful to hear that your St. Patrick's Day celebration was enhanced by your stay at the Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We're thrilled you thoroughly enjoyed your time with us and hope to welcome you back soon for more memorable experiences.

10/10 優異

Patrick

讚好:整潔度、職員與服務、設施服務和住宿狀況
It was a very nice hotel.
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月15日的回應
Patrick, it's wonderful to hear you had a great experience at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We hope to welcome you back soon for another outstanding stay.

10/10 優異

DAVID

讚好:整潔度、職員與服務和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月16日的回應
Thank you for the 5/5 rating, David!It's excellent you enjoyed your time at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 優異

Ingrid

多人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
The decoration of the property is stunning and modern. The facilities such as the rooftop bar, the restaurant, the coffee shop were all excellent.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月12日的回應
Ingrid, thank you for taking the time to share your experience at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We're delighted you appreciated our contemporary decor and top-tier facilities, including the rooftop bar, the restaurant, and the coffee shop. Looking forward to welcoming you back soon for another excellent stay.

8/10 不錯

Jacqueline D

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月31日的回應
Jacqueline D, it's pleasing to know that you had a satisfactory stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We hope your travels bring you back soon for an even more delightful experience. Thank you for your rating!

10/10 優異

John

讚好:整潔度和住宿狀況
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月10日的回應
John, thank you for your stellar rating of Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We're thrilled to know that your stay met your expectations. We're looking forward to welcoming you back in the future.

6/10 一般

Leonel

讚好:整潔度、職員與服務、設施服務和住宿狀況
The fire alarm went off about 11:00 pm.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月9日的回應
Leonel, we regret hearing about the unexpected incident during your stay. It's far from the seamless experience we aim to provide. Rest assured, safety protocols are of utmost importance to us and such alarms are meant to ensure guest safety. We hope you'll consider giving us another chance for a smoother stay in the future.

10/10 優異

Maria

讚好:整潔度、職員與服務、設施服務和住宿狀況
Had a great stay, room was very clean and staff very friendly. The rooftop restaurant was very nice and the view amazing!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月4日的回應
Maria, we are thrilled to hear about your wonderful stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. It's delightful to learn that you found our accommodations immaculate, our team members cordial, and our rooftop dining truly spectacular. We deeply appreciate your feedback and can't wait to welcome you back for another unforgettable experience.

2/10 很差

Catharine

不滿:整潔度、職員與服務、設施服務和住宿狀況
When I checked in to the room, I was very disappointed that the ceiling and part of the room was not even painted… Just exposed concrete with the measurements from the construction still there. The room was so loud, between exposed concrete and laminate floors no wonder other guests complained of noise. When I finally got there I was met with a $340 bill, for one night. No special suite.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月26日的回應
Catharine, it's unfortunate to hear that your stay didn't meet your expectations. We understand your concerns over the unique design elements and the unexpected noise levels. Our aim is to provide an exceptional experience to all our guests, and we are looking into how we can enhance the comfort provided in our rooms while maintaining our signature aesthetic. Regarding the cost concerns, we recommend contacting our guest relations team for assistance. It should be noted we may be a pet friendly property, but there is a surcharge involved with hosting an animal. We learned from guests around you that there was an animal barking from your room that was not made aware to the hotel upon check-in. Due to the noise disruptions brought to our attention from the other guests, we did have to add that 75 charge. We hope to better serve you in the future, and any questions or concerns please do not hesitate to contact the front desk.

10/10 優異

Alisha Steveson

讚好:整潔度、職員與服務、設施服務和住宿狀況
Train was loud lol
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年2月24日的回應
Alisha, it's excellent to hear that you had a stellar experience at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We understand that our proximity to the local train can add a bit of unexpected ambiance. Looking forward to serving you once again in the future.

10/10 優異

ELANA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月18日的回應
Thank you for taking the time to leave this wonderful rating, Elana! We hope to see you again soon at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton so we can share yet another amazing experience!

10/10 優異

scott

讚好:整潔度
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月18日的回應
Thank you for this excellent rating, Scott!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton! We'd love to host you again someday for yet another unforgettable visit.

10/10 優異

Adam

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月17日的回應
Thanks, Adam! It's outstanding your time at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton was fantastic. We can't wait until your next visit!

10/10 優異

Valentin

家人同遊
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月7日的回應
Valentin, it's wonderful to hear that your experience at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton was on par with the high standards we aim for. Thank you for the perfect rating! It would be a pleasure to welcome you back in the future.

10/10 優異

Melissa

讚好:整潔度、職員與服務和住宿狀況
Nice stat
於 2023 年 12 月住了 1 晚
Customer Service 於 2024年2月5日的回應
Melissa, it's wonderful to read about your pleasing stay at the Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We appreciate your brief yet positive review and look forward to providing another nice stay should you choose to visit us again.

10/10 優異

Erin

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very happy with our stay.
Beautiful modern hotel in a great location. Loved the rooftop bar and views!
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月3日的回應
Erin, it's delightful to hear that you enjoyed your stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. Our rooftop bar, with its wonderful views, is much-loved by guests, so we're pleased you also found it to your liking. We hope your travels bring you back our way soon.

2/10 很差

Wilson

不滿:客房舒適度
Only valet parking is unacceptable. Never stay there again. Very noisy from 12:30am to 2am. Why does that happen? This place reminds me of a communist country hotel. Solid concrete, loud, stark, empty. Not warm and comfortable. Never again!
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月31日的回應
Wilson, it's unfortunate to hear you had an unsatisfactory experience. It's regrettable the parking arrangements were not to your preference. We understand the disturbance from the noise and aesthetics of the establishment did not meet your expectations. Please be assured our aim is to provide a welcoming and comfortable environment for all. We are constantly striving for improvement based on guest feedback.

8/10 不錯

Guy

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月24日的回應
Guy, it's a delight to see your high rating of Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We are always striving to offer an exceptional experience, and your support truly inspires us. We're excited to welcome you back for another delightful stay in the future.

10/10 優異

LADONNA

讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Perfect stay for a weekend getaway! Quick and easy check in and Samantha was a pleasure! She was very helpful and offered great suggestions on things to do and places to go! Place was clean and comfy!
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月22日的回應
LaDonna, it's fantastic to know you had a perfect stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton. We're happy to hear that the check-in process was smooth and that Samantha was able to provide you with excellent service and great suggestions. We pride ourselves on offering clean and comfortable accommodations and we're thrilled this was your experience. We hope to have the pleasure of welcoming you back in the future.

10/10 優異

Natalia (Guaynabo)

家人同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
於 2024 年 1 月住了 2 晚
Customer Service 於 2024年1月22日的回應
Thanks for the perfect rating, Natalia!We're pleased to hear that you have fully enjoyed your stay at Hotel Melby Downtown Melbourne, Tapestry Collection by Hilton, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 一般

Rene-Marc

讚好:住宿狀況和客房舒適度
Laute Umgebung
Das Hotel ist schön eingerichtet und zentral gelegen, unmitzelbar von zahlreichen Bars und Restaurants. Die Isolation der Zimmer lasst zu wünschen übrig. Sehr lauter Verkehr (es war freitag Abend). Der Zug verkehrt auch ganz in der Nähe und ist sehr laut.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月22日的回應
Rene-Marc, vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt zu bewerten. Es ist ermutigend zu wissen, dass Ihnen die zentrale Lage und die attraktive Einrichtung gefallen haben. Anscheinend wurde Ihr Aufenthalt durch Außenlärm beeinträchtigt. Bitte beachten Sie, dass wir kontinuierlich daran arbeiten, eine ruhige Umgebung für unsere Gäste zu schaffen. Ihr Feedback wird an unsere Teams weitergegeben, um zukünftige Erlebnisse weiter zu verbessern. Wir hoffen, Sie für einen angenehmeren Aufenthalt wieder bei uns begrüßen zu dürfen.