8/10 Good
Lisa H.
12 Apr 2024
Liked: Cleanliness
Perfect Location!
Surfood Getaway was perfectly located minutes from downtown Mendocino and close to lots of hiking. The house was clean and decorated well. Lots of parking and 4 rooms for a big family. We enjoyed cooking and watching movies on the big screen TV. Kitchen items need an upgrade. There's only one frying pan and it is well used and icky. Only one hot mitt that is so thin you burn your hands pulling things from the oven. No cutting board. Neighbors dogs are almost always outside and they bark relentlessly every time you go outside which made using the BBQ and fire pit unenjoyable. There was no access to the washer and dryer which may be a problem for people staying longer than a couple nights. A landscape crew showed up and wanted to mow, weed whack and blow while we were relaxing so we had to listen to that for an hour. It would have been nice to be told the schedule so we could have been out during their work time. We chose this house because other reviews said the hot tub was crystal clean, but when we arrived, it was filthy and smelled awful. I contacted Vacasa right away, but spent hours of my time texting, sending pictures and videos to prove there was an issue. When I finally got connected with the local team, they were able to send someone out the next day but we still drained and the hot tub and refilled it ourselves, the maintenance guy just cleaned out all the dirt. We lost 2 days of hot tub use so that was a drag.
Lisa H.
Stayed 4 nights in Apr 2023