"It's too stringent on the time frame that we can cancel the booking. My stay should have been on March 6th, but the deadline for cancelation with full refund is March 1st. I tried explaining that i booked this trip for my daughter's gymnastic competition, but my daughter got hurt/ injury on March 4th. When i tried to contact someone about the situation, i was only able to talk to AI system, not live person. That led to us unable to cancel with at least some refund. I was charged that night of stay without being there..."