Sudbury Metcalfe Park Hotels

"The hotel was clean. The parking lot was not well maintained, lots of snow and ice. The breakfast buffet was not appetizing at all. Staff were friendly and helpful. There was a mix up with our reservation, we booked 2 nights and they left a message saying be would be charged a late checkout fee even though we were supposed to stay another night. They did not clean our room, I assume because of this. Lots of confusion with the reservation and deposit holds. "

"I’m not sure we didn’t go into the bar "

"Great central location "

"Incredibly clean facility, plan accordingly if you booked in hopes of utilizing the water slide. "

"Nice breakfast and good room. Owners are very nice."

"clean rooms, front desk was very friendly and helpful"

"The host was terrific at communicating with me. Easy access to the property, well stocked with toiletries, paper products and coffee. The basement is basically a basement apartment with a bedroom, bath, kitchen and living room, and the main floor and upstairs are quite spacious with 3 more bedrooms and an additional bathroom. This was so much more comfortable than a hotel. I'm sure we'll be back in the summer to enjoy the backyard pool. Thank you to our host."

"Worst experience at this hotel by far. Fully understand that Sudbury is busy with hockey over the winter season. But the hockey families staying at this hotel were extremely disrespectful of other hotel guests. (We are a hockey family as well) We came up solely for a family trip, to utilize the hot tub and pool. For the entirety of our trip the pool and hot tub was closed due to the other younger guests not being monitored in the pool area resulting in vandalism of the hot tub and pool (soap being added, missing tiles, over capacity). Every night kids were running down the halls until after midnight. With the parents present and also being just as obnoxious and loud, due to alcohol. We received phone calls during the middle of the night (2300-onwards). After finally calling the front desk, inquiring if it was front desk staff trying to get a hold of us for emergency purposes (worried about vehicle and snow removal/stolen; etc). They stated it was not them, we then informed the front desk that we would unplug our phone for the duration of the stay. Despite going to the front desk multiple times, even upon being notified via text after check-in that the pool/hot tub was closed. We had no resolutions to the problems. The assistant manager on call (Jennifer Romas) would not respond to the front desks calls. But was further told that despite being unable to process a refund for one-night, due to the ongoing issues, due to third party booking. No help from Expedia. "

"Yra"