Miami Marriott Biscayne Bay

4.0 star property
Bayside hotel with 24-hour fitness centre and 24-hour front desk

Choose dates to view prices

Photo gallery for Miami Marriott Biscayne Bay

Banquet hall
Banquet hall
Lounge
Lobby
View from room
Miami Marriott Biscayne Bay offers the perfect blend of convenience and relaxation. Enjoy shopping on site, grab a bite at Gold Coast Kitchen, or unwind in the garden. With free WiFi in public areas, a coffee shop/cafe, 24-hour front desk and helpful staff that guests rave about – you'll feel right at home.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Pet-friendly
The current price is HK$1,220
HK$1,686 total
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 25 of 25 rooms

Room, 1 King Bed, Non Smoking, Bay View

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • 275 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 Bedroom, Bay View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Balcony, Bay View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • 275 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (Balcony, City View)

8.8 out of 10
Excellent
(56 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
  • 275 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Bay View

8.6 out of 10
Excellent
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • 275 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Bay View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • 275 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed with Sofa bed, Bay View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Smart TV
  • 550 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Non Smoking (Balcony, City View)

9.0 out of 10
Wonderful
(88 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
  • 275 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Balcony (Hearing Accessible)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
  • 275 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Bay View (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • 275 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Balcony (Hearing Accessible)

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
  • 275 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Bay View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Dining table
Smart TV
  • 550 sq ft
  • Bay view
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, Balcony, Bay View

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • 275 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking (Pool View)

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
  • 275 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Terrace, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • 274 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking (Pool View)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
  • 275 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony, Bay View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • 274 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Terrace, Poolside

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • 275 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Balcony, Bay View (Mobility Accessible, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Bay View (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed with Sofa bed, Bay View (Mobility Accessible, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Non Smoking, Pool View (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Pool View (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Pool View (Mobility Accessible, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Pool View (Mobility/Hearing Access, Roll-in Shwr)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

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About the area

Map
1633 N Bayshore Dr, Miami, FL, 33132

What's nearby

  • Kaseya Center - 14 min walk - 1.2 km
  • Bayside Marketplace - 18 min walk - 1.6 km
  • Bayfront Park - 20 min walk - 1.7 km
  • Port of Miami - 2 min drive - 2.0 km
  • Brickell City Centre - 4 min drive - 3.1 km

Getting around

  • Adrienne Arsht Center Metromover Station - 4 min walk
  • Hialeah Market Station - 10 min drive
  • Miami International Airport (MIA) - 21 min drive

Restaurants

  • ‪Primos Restaurant/Lounge - ‬4 min walk
  • ‪Opera Cafe - ‬3 min walk
  • ‪Pura Vida - ‬4 min walk
  • ‪Casadonna - ‬4 min walk
  • ‪Sky Coffee Buenos Aires - ‬7 min walk

About this property

Miami Marriott Biscayne Bay

Upscale hotel near Kaseya Center
Bayside Marketplace is located near Miami Marriott Biscayne Bay, which provides a poolside bar, a corner/local shop and a terrace. The on-site restaurant, Gold Coast Kitchen, offers breakfast, lunch and dinner. Free WiFi in public areas, with a speed of 25+ Mbps, is available to all guests, along with shopping on-site and a coffee shop/cafe.
You'll also enjoy perks such as:
  • An outdoor pool along with cabanas, sunloungers and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge) and express check-out
  • Express check-in, a computer station and a banquet hall
  • Outdoor furniture, a 24-hour front desk and a lift
  • Guest reviews speak highly of the helpful staff and location
Room features
All 600 rooms offer comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with shower/bath combinations and free toiletries
  • 37-inch Smart TVs with premium channels
  • Wardrobes/cupboards, fridges and free infant beds

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 42 per day; includes in/out privileges)
  • Valet parking on site (USD 47 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 6:30 AM to noon on weekends; USD 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Gold Coast Kitchen
  • The Market

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 25 meeting rooms
  • 9,237 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • On the bay
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lever door handles
  • Lift (106 centimetre wide door)
  • Low-height counter and sink (68 centimetre high)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 31 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1983
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch smart TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 65
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150, per accommodation, per stay, plus a deposit of USD 150 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per stay.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 39.55 per accommodation, per night.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 32 per person
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Self-parking fee: USD 42 per day (in/out privileges)
  • Valet parking fee: USD 47 per day
  • Pet deposit: USD 150 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 65 (subject to availability)
  • Rollaway bed fee: USD 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott Miami Biscayne Bay Hotel
Marriott Biscayne Bay Hotel
Marriott Miami Biscayne Bay
Marriott Biscayne Bay
Marriott Miami
Miami Marriott Biscayne Bay Hotel Miami
Miami Marriott Biscayne Bay Hotel
Miami Marriott Biscayne Miami
Miami Marriott Biscayne Bay Hotel
Miami Marriott Biscayne Bay Miami
Miami Marriott Biscayne Bay Hotel Miami

Frequently asked questions

Does Miami Marriott Biscayne Bay have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 8:00 PM.

How much does it cost to stay at Miami Marriott Biscayne Bay?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Miami Marriott Biscayne Bay on 24 Nov 2025 start from HK$1,219.92, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Miami Marriott Biscayne Bay pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of USD 150 per stay and a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Miami Marriott Biscayne Bay?

Self-parking is available for USD 42 per day. Valet parking is available for USD 47 per day.

What time is check-in at Miami Marriott Biscayne Bay?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Miami Marriott Biscayne Bay?

Checkout is at 11:00 AM. Late checkout is available for USD 65 (subject to availability).

Where is Miami Marriott Biscayne Bay located?

Located in Downtown Miami, this hotel is within 1 mile (2 km) of Adrienne Arsht Center for the Performing Arts of Miami-Dade County, Kaseya Center and Bayside Marketplace. Downtown Miami Shopping District and Bayfront Park are also within 1 mile (2 km). Adrienne Arsht Center Metromover Station is only a 4-minute walk and Bicentennial Park Metromover Station is 9 minutes.

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Reviews

Miami Marriott Biscayne Bay Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

8.8

Staff & service

8.8

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 705 out of 1049 reviews
Rating 8 - Good. 169 out of 1049 reviews
Rating 6 - Okay. 87 out of 1049 reviews
Rating 4 - Poor. 37 out of 1049 reviews
Rating 2 - Terrible. 51 out of 1049 reviews

Reviews

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, bed was comfy, and the staff were very feiendly. Loved staying here! We had a balcony room with bay view and it was great! We stayed for one night for our cruise and it was a short drive to the port.
Stayed 1 night in Jun 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and clean room. Great restaurant!
Stayed 1 night in Sep 2025

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility. Nice rooms. Provided excellent service
Stayed 1 night in Oct 2025

10/10 Excellent

Rosalba Ramirez

Liked: Cleanliness, staff & service
The reception and the people was amazing love it Thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Krycel

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay there
Stayed 2 nights in Jul 2025

10/10 Excellent

Alfred

Good
Stayed 2 nights in Sep 2025

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect 👌
Stayed 1 night in Sep 2025

8/10 Good

Annmarie

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Miami Marriott Biscayne Bay. It’s in a great location with beautiful views, a walking path along the water and close proximity to good restaurants.
Stayed 1 night in Jul 2025

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, very clean, friendly staff.
Stayed 2 nights in Jun 2025

10/10 Excellent

Stacy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great property
Stayed 3 nights in Jul 2025

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
This is probably my favorite hotel in Miami
Stayed 1 night in Jul 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property!
Stayed 1 night in Jul 2025

6/10 Okay

Kenneth

Liked: Cleanliness, amenities, property conditions & facilities
We liked the hotel but the check in person didn’t tell us we had breakfast included on our stay and we ordered room service for breakfast, when we checked out they told us we had breakfast included but then didn’t want to refund us for the breakfast we paid with the hotel night.
Stayed 1 night in Sep 2025

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities
I had a corner updated bay view room that was beautiful but the hotel itself seemed isolated. The one restaurant they had was pretty good, but not a lot of other choices near by without an Uber trip. Every time I contacted staff with questions, they didn’t seem to know what was going on so that was frustrating. I was there for a conference and catered conference dining was low quality and not that great.
Stayed 5 nights in Sep 2025

8/10 Good

Shpresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 1 night in Jul 2025

8/10 Good

Phrnice

Liked: Cleanliness, amenities, property conditions & facilities
The view was great
Stayed 3 nights in Jun 2025

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although sunset was hours away, the pool bar closed to early. The bartender was fantastic and helped us up to the last possible moment. Her drinks (tried margaritas and Bloody Mary,) were delicious.
Stayed 1 night in Aug 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 1 night in Jun 2025

10/10 Excellent

Lydia

Liked: Cleanliness, amenities, property conditions & facilities
I like the room size and setting. Room cleaned and spacious.
Stayed 1 night in Jun 2025

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay. Staff is really friendly. Hotel is at a great locaiton
Stayed 3 nights in Apr 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was really pleasant and helpful
Stayed 1 night in Apr 2025

6/10 Okay

Fungai

Liked: Cleanliness, staff & service
Typical large hotel, but disappointed with some elements of my stay. When I fordt came in I had 3 bags and was greeted by about 3 hotel staff, but none helped me get my bags up to the room. The hotel also operated a ridiculous resort fee of $35 a day, which is ridiculous considering this is not a resort, but clearly just a hotel. They say this is offset by an $18 food credit, but I would have like the option to keep my money and eat at their restaurant only if I wanted to! There was a charge for room service to be delivered to the room. Aren't hotels supposed to do the for free if you ordered from them?! Hotel guests have to pay extra to use the sun loungers by the pool. Why is the property shown ad having a pool if it costs extra to sit by it. Overall, the room was nice but having to pay additional charges for this and that soured my stay here.
Stayed 8 nights in Oct 2025

10/10 Excellent

Ronnell

Liked: Cleanliness, amenities, property conditions & facilities
The property is awesome, everyone is very polite and helpful. A little pricey but it all worked out!!!
The docks by the facility.
Photo op.
Stayed 1 night in Jun 2025

10/10 Excellent

Erick

Liked: Staff & service, amenities
Will stay again!
Stayed 3 nights in Dec 2024

8/10 Good

Lamise

Liked: Cleanliness, amenities, property conditions & facilities
Room was wonderful however the room that I had booked months before was not available and the only option was for me to upgrade my room for an additional $50. I was also asked to sign a document to confirm the upgrade. I don’t think that I should have to pay for an upgrade when my room is not available. What was I supposed to do at that point? Also our phone was not working in the room so I had to go down to the restaurant to order room service and when it didn’t arrive, I called down to the restaurant and they said oh we thought you received your order because we didn’t get a call from you saying that you didn’t receive it. So basically until I complain they’re not going to fill the room service order. This hotel had a very interesting and backwards way of handling problems. They put the responsibility on the customer and don’t take accountability for their faults.
Stayed 1 night in Oct 2025